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O P L Renters Reviews (2)

Subject: Re: Situation resolvedThe purpose of this letter is to inform you that my complaint has been resolvedAfter I contactacted you they reduced the price to the correct amount that I oweI thank you for your services as you have given me a voice and legs to stand on against shady businesses
trying to exploit hard working citizens

Review: OPL Renters claims to provide services to assist you in renting a new home. I was subjected to an outrageous cancellation fee after submitting a partial deposit, while they withheld terms of said agreement. After taking $650.00 from me, they sent me rental listings I had previously found on my own, at a markup. After settling on a place, two days later I receive a lease contract. This lease contract stipulated that I pay OPL Renters a one time fee of $1,470.The large fee was never disclosed or discussed until delivery of the lease agreement. I was in constant communication with them and never once did they tell me about this fee, prior to taking my money and subjecting me to such ridiculous terms. I immediately decided to cancel the use of their so called services. They refuse to return the deposit I've paid them, claiming a $350.00 cancellation fee is justified although they did not disclose very crucial parts and terms of the arrangement. Do not do business with OPL Renters.Terrible business practices and zero business ethics.

Desired Settlement: DesiredSettlementID: Refund

Full refund of $650.00 for deposit and application fees.

Business

Response:

Initial Business Response /* (1000, 12, 2015/01/14) */

We refunded the consumer with 72 hours. Our policies are located on our website. [redacted] received his funds back on his credit card.

Initial Consumer Rebuttal /* (2000, 13, 2015/01/15) */

[redacted] called and wanted you to know that the company worked to resolve his issue and would like to retract his complaint. He said if you have any questions to feel free to call him

(XXX) XXX-XXXX.

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Description: Real Estate Rental Service

Address: Beaverton, Oregon, United States, 97003-2999

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