Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am happy that the business has committed to resolving this issue.While I still have some concerns given this history of this case, provided the company sticks to their promise and the job, permits and paperwork are completed, I find that this resolution is satisfactory to me and the matter will be resolved.Sincerely,
[redacted]
Yost & Campbell Installed a 20 KW Generator on December **, 2012 and completed on December **, 2012. Per the initial contract customer received an a credit of $500.00. Gas leaks were found during an inspection on the customers existing gas line which had to be repaired. Yost and...
Campbell made repairs to the customers existing gas lines. The customers generator was full operational at this time as we awaited [redacted] and the building inspection. We preformed maintenance and a Tune-up on the generator at no cost to the customer on 12/*/2014. Upon Building inspection, the inspector wanted a concrete slab which is not common, but we complied at no cost to customer. [redacted] locked the gas line in error which we rectified with [redacted] as soon as we could. The fact that the customer had no use of her generator for 3 months due to [redacted] has no impact since we verified during this time the generator was not used. The customer is just refusing to pay balance with no real damage or cause.
Our Office Manager was in touch with the customer today and explained that she has left several messages with the Yonkers building department and we are just waiting to hear back from them to see why this job has not been closed as of yet. We will do whatever we have to to make sure that this job...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am happy that the business has committed to resolving this issue.While I still have some concerns given this history of this case, provided the company sticks to their promise and the job, permits and paperwork are completed, I find that this resolution is satisfactory to me and the matter will be resolved.Sincerely,
[redacted]
Yost & Campbell Installed a 20 KW Generator on December **, 2012 and completed on December **, 2012. Per the initial contract customer received an a credit of $500.00. Gas leaks were found during an inspection on the customers existing gas line which had to be repaired. Yost and...
Campbell made repairs to the customers existing gas lines. The customers generator was full operational at this time as we awaited [redacted] and the building inspection. We preformed maintenance and a Tune-up on the generator at no cost to the customer on 12/*/2014. Upon Building inspection, the inspector wanted a concrete slab which is not common, but we complied at no cost to customer. [redacted] locked the gas line in error which we rectified with [redacted] as soon as we could. The fact that the customer had no use of her generator for 3 months due to [redacted] has no impact since we verified during this time the generator was not used. The customer is just refusing to pay balance with no real damage or cause.
Our Office Manager was in touch with the customer today and explained that she has left several messages with the Yonkers building department and we are just waiting to hear back from them to see why this job has not been closed as of yet. We will do whatever we have to to make sure that this job...
gets properly finished.
Revdex.com:At this time, I have not been contacted by Yost and Campbell Heating & A/C regarding complaint ID [redacted].Sincerely,[redacted]