Dear Ms***, I have met with our team and reviewed our documents regarding the complaint filed by our service customer *** ***On March 4, Mr*** *** *** *** with 162,miles on it was brought to ourfacility for an engine oil burning issue. The items
repaired for the smoke burning issue were valve cover, throttle body and air intake tube. A power steering and brake lamp recall werealso performed on the vehicle during this visit. A *** of this repair order is ***. Mr*** returned to Radley Chevrolet on May 12, with concern of smoke coming out of the exhaust pipe. Radley Chevrolet ran a compression test on the engine and determined vehicle was in need of engine replacement. This repair order is also attached with details of engine replacement and expense. Mr*** returned to Radley on July 15, for an illuminated check engine light. The technician discovered that the gas cap was loose and check engine light was reset at no charge to customer. Mr*** contacted Radley Chevrolet on August 5, stating that the vehicle was at Firestone Tire Center and that the vehicle had seized movement. Upon contacting Firestone Tire Center, Firestone had determined the Malibu brake system had seized due to containment in brake fluid system. It is difficult to determine when the brake fluid containment occurred.Radley’s service records do not show that we repaired nor inspected brake fluid or brake lines. If a brake repair and/or fluid input was performed the operation would show on the repair order. The vehicle identification number of the *** *** *** was run through *** and there is no record of any other service centers performing any basic services on the vehicle. The vehicle is years old with 168K miles and three previous owners with very little service history. I appreciate the opportunity to address Mr*** concerns and am available to answer any further questions.***
*** *** *** ***
*** ***
*** Tell us why here
In regard to my complaint submitted on 1/27/against Radley Cadillac Collision Center ID *** please do not list that I am a dissatisfied customerThe General Manager and the Service manager were outstanding in their efforts to correct the problem.Thanks to the Richmond Revdex.com team for a job well done!
Dear Ms. [redacted] As stated in my letter to you of February 1, I have looked into the concerns which Mr. [redacted] outlined in a complaint he filed with your office dated January 28, 2016. I am happy to report that Mr. [redacted] concerns have been addressed to his satisfaction...
as reflected on the repair order dated February 4, 201 6. If I can be of any further assistance in this matter, please do not hesitate to contact me. Jonathan [redacted], Dealer Principal Radley Cadillac Collision Center
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Dear Ms***, I have met with our team and reviewed our documents regarding the complaint filed by our service customer *** ***On March 4, Mr*** *** *** *** with 162,miles on it was brought to ourfacility for an engine oil burning issue. The items
repaired for the smoke burning issue were valve cover, throttle body and air intake tube. A power steering and brake lamp recall werealso performed on the vehicle during this visit. A *** of this repair order is ***. Mr*** returned to Radley Chevrolet on May 12, with concern of smoke coming out of the exhaust pipe. Radley Chevrolet ran a compression test on the engine and determined vehicle was in need of engine replacement. This repair order is also attached with details of engine replacement and expense. Mr*** returned to Radley on July 15, for an illuminated check engine light. The technician discovered that the gas cap was loose and check engine light was reset at no charge to customer. Mr*** contacted Radley Chevrolet on August 5, stating that the vehicle was at Firestone Tire Center and that the vehicle had seized movement. Upon contacting Firestone Tire Center, Firestone had determined the Malibu brake system had seized due to containment in brake fluid system. It is difficult to determine when the brake fluid containment occurred.Radley’s service records do not show that we repaired nor inspected brake fluid or brake lines. If a brake repair and/or fluid input was performed the operation would show on the repair order. The vehicle identification number of the *** *** *** was run through *** and there is no record of any other service centers performing any basic services on the vehicle. The vehicle is years old with 168K miles and three previous owners with very little service history. I appreciate the opportunity to address Mr*** concerns and am available to answer any further questions.***
*** *** *** ***
*** ***
*** Tell us why here
In regard to my complaint submitted on 1/27/against Radley Cadillac Collision Center ID *** please do not list that I am a dissatisfied customerThe General Manager and the Service manager were outstanding in their efforts to correct the problem.Thanks to the Richmond Revdex.com team for a job well done!
Dear Ms. [redacted] As stated in my letter to you of February 1, I have looked into the concerns which Mr. [redacted] outlined in a complaint he filed with your office dated January 28, 2016. I am happy to report that Mr. [redacted] concerns have been addressed to his satisfaction...
as reflected on the repair order dated February 4, 201 6. If I can be of any further assistance in this matter, please do not hesitate to contact me. Jonathan [redacted], Dealer Principal Radley Cadillac Collision Center
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]