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Sent: Tuesday, September 06, 4:PM Subject: Response to Incident *** Mr*** filed a complaint stating that Old Republic Title had not transferred the funds from the sale of his house (“proceeds”) to his bank accountMr*** indicates that he was told there was an accounting glitch
of some sort which caused the delayThis is incorrectMr***’s lender had not yet wired to our trust account all the funds necessary to complete the transaction. MsG*** explained the situation in her email of August 16th at 9:pmAs a title insurance company licensed by the State of the *** Department of Insurance we are subject to extensive regulatory and procedural rules regarding how we can conduct our businessProcedural Rule P-DISBURSEMENT FROM ESCROW OR TRUST ACCOUNTS, Section Bstates: "Good funds in an amount equal to all disbursements must be received and deposited before any disbursement can be madePartial disbursements, prior to the receipt and deposit of good funds, are not permitted." As you can see the *** Department of Insurance does not allow us to disburse any funds from an escrow account until all funds have been received from the lenderWhile we are sorry for the delay experienced by Mr***’s the delay was attributable to not receiving all funds from his lenderPlease be advised that since the date of this complaint our Claims Attorney has spoken to Mr*** explaining this situation and communicated with him by email on two occasionsWe have not heard back from Mr*** following his conversation with our Claims Counsel and consider the matter to have been resolvedThank you, Shannon *S*** First Vice President and Division Counsel | Southwest Region T: | F: | Shoretel: *** s@oldrepublictitle.com Old Republic National Title Insurance Company | Old Republic Insurance Group Post Oak Blvd| Suite | Houston, *** oldrepublictitle.com Important Notice: The information contained in this email is private and confidentialIt is intended only for the recipient(s) named aboveIf you are not named above or are not an agency of the recipient(s), then you have received this email in error, and to review, distribute or copy this transmission or its attachment(s) is strictly prohibited by federal law. If you have received this email in error, please notify the sender by email immediately. If you are the proper recipient and this email contains "protected health information," you must abide by the rules of the HIPAA and other privacy laws that applyThank you for your attention to this notice

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Address: 1001 SW 5th Ave Ste 1550, Portland, Oregon, United States, 97204-1143

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www.otrtransfer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with O T R Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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