O2 Fitness Club

Friendly, honest, and timely service!

I have had a very good experience with Ofitness the place is clean has a lot of cardio machines and tons of weights and cable weight machinesOverall it is a great gym and I have had no troubles with staff or any other members at the gym

Dirty business and if I could put no stars I would. I canceled my membership with them over a year ago. It takes them 30 days to cancel so you end up having to pay an additional month that you do not use. I then had to argue with them again because they drafted yet another month out of my account bc "they never received my cancellation". I have since cancelled my card and haven't heard anything since then. Now a year later I had over $400 taken from my account and when I called they still say I never signed the cancellation even though I did and that my bank gave them my new card number. After confronting my bank they said none of my information was given to O2. Thank goodness my bank has put the money back into my account and cancelled my card bc with the holidays coming this is not something you want to deal with. If you value your money do not join. This was the most stressful gym I have ever joined and do not wish this on anyone.

Tried to cancel membership but was not aware further paperwork was needed. Never received communication from O2 that more was needed.At the end of June 2016 I used the O2 site to send an email requesting my membership be canceled. I never received further communication and assumed cancellation had been processed. When reviewing bank statement on 8/3 realized by debit card had been charged 3 times by O2 fitness since 7/1. Contacted the manager at the location I attend and was told a communication had been sent to me detailing that further documentation had to be signed and delivered to the gym. Manager was not able to produce any documentation that an email was sent to me. He could see my request for cancellation. When I asked for a print out or any document showing follow-up communication the manager replied it was too long about and had been deleted from the system. While in his office I signed a termination agreement that will not take effect for 30 more days (8/31).Desired SettlementI would like the 3 charges made to my debit card between 7/1 and 8/4 to be refunded.Business Response Spoke with Ms. [redacted] and resolved her issue. Made sure month was refunded and membership terminated as requestedConsumer Response Thank you for your assistance. O2 Fitness reached out to me following the receipt of the complaint. We have settled the issue and O2 Fitness will be refunding me my August payment.Please close this case and mark it as resolved.Thank You[redacted]

Billing occurred beyond termination and deceitful tactics were used to delay/forestall cancellationIn January of 2015 I went into [redacted] on [redacted] (now owned by O2 Fitness) to cancel my account. I was told that they did not have the form that they had ran out, but they took my email address and membership card and assured me that it would be cancelled effective by next billing cycle. I discovered that I was still being billed in April and called to complain, they were finally able to cancel my account but only cancelled one member under my account (of which there were two members). They continued to bill me for the other member even though I explicitly stated I wanted the full account closed in April all the way through January of 2016. When I contacted the company they would only agree to reimburse during the period between May 2015 and January of 2016.Desired SettlementThe practice of refusing to allow cancellation by deceitful tactics of assuring the customer that it was done and then not following through leaves me out of over 200$ in membership fees during a time period that I did not even have a membership card in early 2015. In addition to the refund already negotiated, I believe I should be refunded in full for the months of January-April 2015 and the company should train their employees to not try to delay cancellation requested. It seems, in reviewing other complaints on Revdex.com, that this is a trend and it is no coincidence they have these billing issues as they are likely deceiving customers about their cancellation account status.

Membership CancellationI have been unhappy with the customer service I received at the [redacted] gym. I did a trial personal training session and subsequently bought 12 training sessions for $900.00. I used one training session and the trainer was subsequently never available to complete the remaining training sessions despite a number of phone calls and emails to attempt scheduling. I was never offered another trainer.In discussing the matter with the manager of the [redacted] Club - [redacted] - I was instructed to transfer my remaining training sessions to another club member. I have asked to terminate my membership due to the poor customer services and the fact that I have paid for goods not received. Additionally, I can no longer receive the goods based upon [redacted] recommendation.I recently went physically into the club to discuss terminating my contract and [redacted] is refusing to terminated my contract despite the fact that his management decision has left me without the option to schedule further training sessions, even if I were interested in that.The customer service, between the personal trainers and the management, at the O2 Fitness North Chatham Club is deplorable.Desired SettlementPlease simply terminate my contract without further effort to collect monthly dues. I have paid more than the value of the original contract of $35/mo for 12 months. I have paid 8 months of memberships fee and $900 dollars for 12 personal training sessions of which I only used 1 and do not have access to the remaining session. Business Response Spoke with Mr.[redacted] and have agreed that he would pay the $70 past due amount and O2 Fitness would change his membership to a month to month and cancel immediately.

O2 Fitness has renewed a contract without agreement to do so. This has resulted in unwanted charges on my credit card.O2 Fitness has renewed a contract without agreement to do so. This has resulted in unwanted charges on my credit card.My wife originally signed the agreement between her an[redacted] Athletic Club [redacted] in [redacted] in May 2015. She became ill resulting from pregnancy complications and [redacted] was gracious enough to allow me to take over. I never signed a new agreement, agreeing to automatic renewal; nor was I aware.My contract was for 12 months, ending April 2016. I received a call in April from a gentleman asking if I was interested in renewing and in a trainer. I informed him that I would not be renewing.I noticed on my credit card that I'm continuing to be billed. I have called management at O2 Fitness (formerly [redacted]) and told them to please refund and stop billing.I was told that I needed to fill out a cancellation form. I stopped by the facility and they did not have any forms. The front desk worker filled one out on plain paper.I want O2 Fitness to stop billing me and refund charges back to my account. Only 12 debits from May 2015 to April 2016 were allowed.I'm not sure if there was an issue from ownership changing, but it is a nice facility. I'm sure it is a mistake, but management in [redacted] had no interest in helping me.Thank you very much for your time.Desired SettlementI want O2 Fitness to stop billing me and refund charges back to my account. Only 12 debits from May 2015 to April 2016 were allowed.Business Response I have spoke to the manager at the club and has informed me she spoke with the member and since the agreement was transferred the original agreement was to be followed.The account has been terminated. Consumer Response The original agreement that was transferred was adhered to for the 12 months that the contract was for. I agreed to fulfill the remaining contract. Never did I agree, nor was I notified of an automatic renewal. I never used the facility beyond the date agreed to in the contract. Again, time and resources have been wasted on a simple matter. I am prepared to pursue this further if the establishment does not refund the amount owed.Final Consumer Response O2 Fitness reached out to me and agreed to refund the amount sought. O2 Fitness made it right.Final Business Response I have spoke to Mr.[redacted] and informed him that O2 Fitness will be refunding all charges since April and we were sorry for his experience with us.

I canceled my membership Within allowed 2 weeks they continued billing me after several visits the matter was resolved but still got billedWithin the two weeks allowed I cancelled my membership I received paperwork with the cancellation as soon as I saw charges on my credit card I came to them. I thought the matter was resolved but feeling continues to happen. After several more visits they promised me it would be taken care of. As of 1 months ago it has been sent to collections.Desired SettlementO2 Fitness still owns the debt even though it's in a collection agency so what I would like is for them to recall the DebtBusiness Response Upon reviewing the agreement we realized a second agreement had been completed and he had two accounts with O2 Fitness. We went ahead and cancelled the duplicate membership and took him out of 3rd party collections and are refunding all the appropriate money. Consumer Response Thank you for your help resolving this matter. I am satisfied with the results.

This is a complaint regarding unprofessional and irresponsible behavior on part of O2 Fitness center. The company has issued an outstanding debt in myI am an IT professional and I moved to [redacted] in July 2013 for work . As a part of the settling in process , I checked out the fitness center options available in the area and zeroed in on O2 Fitness in Chapel Hill, NC because of proximity to work.On August 27, 2013 I went to O2 fitness in Chapel Hil, NC where I signed up for a 12 month contract after their seemingly sweet representative walked me through the facility and told me about the plan. I wanted to use the trial membership to figure if this location works for me distance wise and if I like their facility. The representative told me that I would be asked to continue or I could cancel and that it would be a very simple process.I signed up with the enrollment forms and provided my card information. The next day the representative called me and said that my card was not going through at which point I gave her the information again, she ran it at that time and it did not go through and she mentioned she will try again and let me know. I never got any communication after that so I assumed that my subscription was cancelled since the card did not go through and they never communicated to me about this. I never ever used the gym facility (not even once). A week or so ago I got a letter from the debt collectors that I have an outstanding charge of $792 towards O2 fitness. I called the debt collector [redacted] Financials) and then O2 to find out more and the below is what happened :The lady at the front desk at O2picked up the phone, I explained to her that I was sent a collections notice regarding this bill . I told her that I was not told anything about it from the fitness center and that no mail was sent to me (postal or email) apprising about a credit card decline. She checked the email on file and when she told me the email address - it was the wrong email address. I gave her the correct email address via phone and she said she had updated this in the system.Following this I physically went to the O2 Fitness in Elliott Road in Chapel Hill,NC to discuss the matter. I met the lady at the front desk and again explained to her the problem. She again took my email and put it down in the system . She said she understood and said that she will email her management folks about the problem and the wrong email on their part and that they would be able to help me. She said she would email right away and communicate to me about this the next day, however I received no communication about this.I specifically asked her why no postal mail was sent - she said they do not have a policy for this.Recently, when I received no communication about this - I called O2 fitness in Elliott Road and the girl at the front desk picked up - I explained to her the entire situation again, post which she said she willask the concerned person to call me back. He (his name is [redacted]) called me an hour later - and at this point he still had no clue of the matter - at which point I had to explain the situation all over again to him, wasting about 15 minutes of my time. Post this conversation all he said was - 'at this point all I can do for you is to take the late fee off but you are legally bound to pay the money that you owe us.'I said I understood - but I questioned him on whether any communication was made in the regard that the payment was being declined? He brought up the subject of having sent emails at which point I told him about the wrong record of the email. He lied to me over the phone saying that the email has been right all along.He said the below :The business assumes it is solely the customer's responsibility to check whether the monthly bills are going through or not.The email is a 'privilege' they extend to customers for communication - What about scenarios in which a customer has to travel outside the country - or anywhere- what if their credit card gets stolen and they are issued a new credit card ? How will the communication be made ? 'Desired SettlementI am very distressed at the no. of hours spent on this situation - talking with different people to explain the same situation and every time being treated very rudely and given no evidence of communication made. I am refuting this charge because of the below* No communication made for credit card decline, knowing which I would have simply paid the amount at that point and cancelled the service * Irresponsible staff who input my information incorrectly and expect me to pay for it * Rude and uniformed personnel who waste a lot of customer time* No evidence produced that any communication made to the me via emailI am requesting that this charge be taken off my record and be taken off my credit history if this reported to the bureaus. Please help in this matter.Business Response Ms. [redacted] enrolled with O2 Fitness on August 27, 2013. She opted to enroll in a 12 Month Membership, which obligates her to complete the 12 month term. Per the agreement, this membership type may be cancelled upon relocation or medical reasons. O2 does offer a 14 day Money Back Option, which allows members to terminate their membership within 14 days of enrolling and receive a refund for any monies paid. Ms. [redacted] did not inform the club that she wanted to use this option. Representatives from both the Home Office and the club have attempted to contact Ms. [redacted] regarding her past due balance on numerous occasions.Ms. [redacted] is obligated to complete the terms of the agreement in which she signed for. Our collections department has been notified and will be reaching out to this member to help resolve the matter.Final Consumer Response I do not consider this response from the business appropriate and satisfactory I am asking them to prove that they have made any communication to me regarding the payment not being made so that I could have took action and cancelled the account.They claimed to have emailed me but when I called them they had the wrong email on file. I am contesting this as there is no communication attempt has been made although they are claiming in their response here. Please provide the evidence that the email / written communication was sent to me regarding this as per their claim - or cancel this debt collection. the consumer cannot be responsible for the business's personnel being irresponsible with their data entry efforts.

False content; Misrepresentation of goods; lack of response I am very disappointed that I have to file this complaint after approximately 6 months of trying to resolve this issue. By way of background, approximately 6 months ago, or more, the [redacted], ** club conducted a drawing, and one of the prizes was a year's membership. I received a call from the club indicating I was the winner of this membership. Having been a member for a very long time, I was excited to learn this news. However, this is where my excited ends and my total dissatisfaction begins.I have tried to claim this prize with the former manager and the current management staff. Each time I talk face-to-face with someone, my contact information is taken; I am told not to worry, it will be addressed. Of course, each time there has been profuse apology, which at this point, rings very hollow. I offered that if it was difficult to credit my membership for a year, I would be more than willing to add my husband for a year versus credit my membership. Nothing, and I do mean absolutely nothing, has every occurred. I am tired of addressing this, and quite frankly, I should not have to do so. I wish I had never won the drawing, and I have a negative reaction now any time I enter the club.At this point, I complaining to the corporate management as well as looking into a membership at a new gym. Perhaps this is a corporate goal-weed out old members who may pay a lower price for membership and replace them with new naive members. This is not a very good business policy to reflect to consumers if this is the case.I am very, very unhappy and disappointed in your club's misrepresentation, total lack of response, and false promises. It would have been better to have never held a contest than to not follow through on your obligation. Please do not simply respond to this email with another empty promise; I have experienced this far too many times.Desired SettlementCredit for one year membership as indicated in drawing winning, either for me directly, or for a family member.Business Response The General Manager from [redacted] has contacted Ms.[redacted] and let her that we will honor her winnings and apologized for the delay in any responses between management switch over.

After being pressured into the "free" personal training session, I felt extremely uncomfortable with the trainer now the company refuses to cancel. I joined O2 Fitness on 6/29/15 due to the convenience to both work and home. After joining, I was asked on multiple occasions whether I would be interested in the "free" personal training sessions. I made it very clear that I already had a trainer and was not interested in doing the complimentary training session. The sales director ([redacted]) would not take "no" for an answer and went ahead and made an appointment after I told her multiple times I wasn't interested. I cancelled my first session due to the simple fact that I felt pressured into it. When I finally did reschedule for the free session, I was asked questions about my personal dating life such as "how did you meet the guy you're seeing" and so forth. I felt that the trainer was more interested in me than the actual training. I felt this was extremely unprofessional and made me feel very uncomfortable. Upon leaving, I was once again asked to make another training appointment - which I forcefully declined. I emailed this information regarding my experience to [redacted] (Regional Fitness Director) on 7/28 and stated "I would like to cancel my membership effective immediately. If I need to return my key tag, I am more than happy to do so. Please advise me on how I should proceed." [redacted] merely offered me boot camp classes "free of charge." Why would I want to return to a place where I already felt uncomfortable? I felt so frustrated and humiliated that the Regional Director could not understand the severity of the issue so I dropped it entirely. In August, I injured my back and was instructed not to work out. I contacted O2 fitness to once again ask about canceling I was told I either had to "change my address with USPS" to prove I moved 30+ mi away or have a letter from my doctor stating I could not work out. On 9/2, I went into O2 to file my cancellation paperwork and give them my doctor's letter. I was told my membership would be cancelled at the end of the month. On 9/14, I was STILL charged the $39 for the maintenance fee and on 10/2, charged $44 for membership. On 10/14, I called O2 and requested to speak to a manager. I was told the manager was unavailable but the front desk girl could help me. She said my cancellation request was not approved because the doctor's note was not on an "accepted letterhead" and that I needed to get a doctor's note stating I was permanently disabled. On 11/1 and 11/2 I was hit with the $44 membership charge but it was declined by my bank. I never received ANY communication from O2 or my bank stating why the charges were declined as they had my current information on file. Again on 12/22, I have been charged by O2 fitness but the bank has declined the charge. On 12/23 I received a letter from O2 fitness stating that I needed to pay them or my account would be turned over to collections. First off - my membership should have been cancelled when I felt preyed on by the personal trainer. Secondly, why was I told my membership would be cancelled only for the to go back on their word? Thirdly, why am I being turned over to collections?O2 fitness has provided THE worst customer service I have ever experienced, an unsafe environment to work out in, and demonstrated extreme ignorance towards unprofessional practices.Desired SettlementI believe the most appropriate resolution from O2 Fitness would be to cancel my membership backdated to when I originally contacted [redacted] on 7/28 regarding borderline harassment from the personal trainer. I would like to be refunded for every membership charge AND maintenance fee posted after 7/28. This includes the following charges:8/1 - $449/1- $449/14 - $3910/2 - $44Total: $171 I would like O2 fitness to STOP charging my account and retract any collections they have filed.Business Response I have taken member out of 3rd party collections and membership has been terminated. Consumer Response I appreciate the effort of membership being terminated and I requested that I be refunded the $171 that I was charged after my original request to cancel the membership. Final Business Response I have been reviewing our Revdex.com and saw that this case has not been responded to. I would like to contact member to be sure this issue was resolved and close case

I canceled my membership and April and they refuse to process it. I have been billed two months since cancelation. I filed cancelation paperwork April 14. I was billed in May. Called company with no response. Billed again in June. Again called with no return contact. Contacted company through onsite visit where I was shown my cancelation form and told that not only had it NOT been processed that it was unlikely to "be sent it" and that I would continue to be billed. How can they simply choose not to process a separation notice? This is not a contact situation. I was a loyal (and paid) member for more than 4 years.Desired SettlementI would like my money refunded. Business Response The termination process was not properly followed, which caused the membership to remain active. Steps are being taken to ensure this does not happen in the future. The membership has been terminated and the appropriate monies refunded.Consumer Response Complaint happily satisfied by O2.

Did not receive promised personal training services. Asked for a refund and continue to charge my account without providing service to me.I signed up for personal training and am extremely disappointed. My trainer, [redacted] is always late, I came in 15 minutes prior to my 7am class and while I was warming up waiting for him he text me to reschedule. I had a class with him and came in, he told me he wasn't going to count that day and spent 15 minutes with me then had to go talk to his boss. I know he didn't count it but I came in expecting him to do his job. We were supposed to meet one morning at 7am, he showed up at 7:15 and instead of rushing to come find me I watched him stop and buy breakfast at the counter then stroll over to me. He does not respect my time, and when he is late it makes me late for work. I am paying for 1 hour sessions, and have yet to receive more then 30 minutes of his time. I'm paying $500 a month for 3 classes a week. My schedule is tight so even being 15 minutes late sets me back and makes me late for work. They also took $500 out of my checking account even though my contract only gave them permission to withdrawal the money from my credit card. I have yet to receive a refund, and they have now charged that $500 out of my credit card too, still no refund. I have attempted to cancel my classes multiple times and have done everything I was told to do to cancel them, but my account continues to get charged. I was told a new trainer would reach out to me to schedule classes, no one ever did, even though I do not wish to receive classes from this place anymore. I have tried working with [redacted] the manager at the [redacted] location, and he assured me that my training could be cancelled if I emailed the regional director. I have made multiple attempts, but [redacted] will not call me to try and resolve this issue and continues to let them withdrawal money from my account. They have now taken $1,500 from me and have not provided me with 1 full 1 hour personal training class. No one seems to care enough to call me regarding the issue.Desired SettlementI would like a refund of the personal training classes that I paid for but never received ($1,500)I would also like to cancel my O2 fitness membership, I am not asking for a refund regarding this.Business Response The appropriate monies were refunded to the member. The member chose to continue her membership with O2 and to use the remainder of her personal training. Consumer Response I did receive a refund for 2 of the 3 months of personal training, which is what I agreed to on the phone. It took many attempts but finally I was able to work directly with the COO who was helpful. He told me that the trainer had multiple complaints against him and was let go, which was a relief to me as far as seeing him at the gym. They have cancelled my personal training, and even though they did charge me again this month, the COO assured me that my account would be credited. I did receive another erroneous charge this morning, that I have reached out to the COO about, but I would say to closely monitor your checking account, because you never know when they'll start taking money out.Final Consumer Response

Best deal ever contract perks were not fulfilled in full.This complaint is for the [redacted] location which was not an option in the drop down menu. Initial contract was signed on 4/4/16, paid $166.46 upfront. Was not offered any other signup deal. Happened to see 'best deal ever' offer on O2 ** page, and asked front desk about it 3-4 days after initial signup. GM [redacted] said that he would be happy to get me transferred over to that deal. After numerous emails back and forth, he said I would not be billed for monthly dues until 8/1/16. I'm not sure how this equals "6 months free." The second part of the deal was 60 days of free boot camp. [redacted] personally told me, as well as front desk staff, that this boot camp was from a private company who comes in to do the class and that it would be starting May 1. I was told that the class schedule would be posted. This never happened. There was no sign or posting in the club letting me know when this was starting or happening. Nor was it online. Thirdly, 6 free training sessions. By the time [redacted] finally emailed me back, I had already completed one month of training sessions I paid for. I was due to start month 2, and asked to be credited 6 sessions. I was told that I would still owe $140, and was credited $180. This was fine. The training I received was fantastic. The problem I have is that the 6 months free was never fulfilled, and the 60 days of boot camp were never offered. This is a violation of contract to me, and therefore I would like to cancel my membership. I am not asking for any refund of monies paid.Desired SettlementCancellation of contractBusiness Response Spoke with Miss [redacted] and gave her option to freeze membership as she is in a termed membership. She emailed and let me know that she wanted to cancel and I informed her the past due amount of $119 would have to be updated before termination.Consumer Response After speaking with them on the phone and exchanging several emails, I was offered to continue my membership with no past due balance. After consideration, I still felt as if I wanted to cancel. At that time I was told that the past due 2month balance would need to be paid to cancel. I will pay the $119 and cancel membership.

cancellation of memebership and continued to be billed cancelled memebership and 3 months of no use still continues to bill me. was told I had to go into lovstion and cancel and fill out the forms. then once I was there, told me they need money from me, in order to cancel month to month membership, that theu have been billing me for 3 months amd was mot using because I was told I could cancel over the phone and somehow no one remeber that conversation once again. they have continued to lie to me nack and forth from home office to local location amd no one is making a decision but only to continue taking mmoney after cancelling.Desired Settlementi want my membership cancelled and the last 2 months of charges refundedBusiness Response Spoke with Mr. [redacted] a few times and cancelled his membership effective immediately per his request and cancelled the invoice for Aug that was past due, and refunded July payment.Consumer Response I have spoken with a representative from their establishment and memebership has been cancelled as far as I know but no refund ount has been given back for july and August. Its not one month its 2 months that were charged and over drafted my account after cancellation Final Business Response Spoke with Mr. [redacted] this evening and explained that I was only able to get one month refunded due to notes in computer and it would take 3-5 business days to shpw on his account. He said he was satisfied with result.