O2 Fitness

Cancel Gym Membership
Contact 02 fitness about canceling my membership, they wouldn't do so and told me I need to provide doctor documentation stating I can't go to the gym again or have to be 50 miles out. I also paying for the gym in my apartment complex why paying for two gyms. I would like o2 fitness to cancel my gym membership

The facility will not let us out of our contract after not providing a suitable facility we originally signed up with.
We are fitness trainer and need a place to keep in shape for our careers. We originally signed a contract with O2 because they offered a clean, working and comfortable facility. After 2 months into our contract the AC broke. The facility stinks. The staff are not attentive and it is uncomfortably hot in the building. After months of these conditions and them telling us they were "working it" we requested out of our contract to go to another facility all together and they refused. Management was extremely rude and disrespectful.

My contract with O2 Fitness ended after my final monthly payment in January, 2018. They double charged my credit card for January. I visited the club to try to get a refund and met with someone who did not have the ability to solve the issue. They told me to come in when the gym manager was there. I was not able to catch her over a couple of visits. On April 15, 2018, they erroneously billed my credit card for their yearly access fee. I again visited the club to try to resolve and was told they should not have charged me and to see the club manager. I tried again to catch her but she was not at the club at the time I was told she would be. I finally did catch up with Chelsea Barnard and she told me to send in copies of my charge card statement with the incorrect charges highlighted. I submitted that to Chelsea Barnard on 11/6/2018 via email. I received no response from Chelsea. On Jan 3, 2019, I sent a follow up email to Chelsea to ask why the refund had not yet been submitted. I received no response. On April 15, 2019, O2 AGAIN charged my credit card their yearly access fee despite my not having been a member for more than a year. I have been unable to get resolution despite multiple visits to the club and sending in charge card receipts.

Failure to cancel my membership despite phone calls, text messages and emails to O2 fitness

February 2019 O2 fitness closed the gym I went to on Coleman Blvd, I tried the other locations, but they were not convenient for my schedule. I talked with the front desk at the Johnny Dods location to cancel my membership and was instructed to do it via the website. I cancelled it on the website and was supposed to get a call back from a "Membership Representative" and never did and I assumed the membership was cancelled.

I have phone, text and email records dating back to May 2019 that I have been trying to cancel this but no once has ever called back. I have left at least 6 messages with O2 fitness and emailed the manager Elliot Hall with still no response.

Only communication I got was a call 6/28 from a collection's agency, about an outstanding membership. Not once have I got and contact from O2 fitness despite repeated attempts to call them, the response is always the manager is not in even when I call every two hours on the same day.

The gym on Coleman Blvd closed without any written or verbal notification, but they continued to charge me the monthly fee for this gym membership.
The gym on Coleman Blvd closed without any written or verbal notification. They continued to charge me monthly for this gym membership despite the gym not even existing. Once I realized this and cancelled my membership, I received no apology or offer to reimburse me. The manager did not return my phone calls despite several calls. They essentially charged me for 3 months for a gym that did not exist anymore. If I had not realized this, they would have continued to charge me for a gym that closed. They have displayed unprofessional and unethical business practices. Do not join this gym.

Hello. I am filing a complaint against O2 Fitness due to charging me for a service that is not being providing and poor communication regarding my request.

I have been a member of this gym for over five years (it was ESAC then purchased by O2 Fitness). The membership that I purchased was for the Daniel Island location. The Daniel Island location closed its doors on February 25. I was not notified in writing of the closure, nor the opening of the new location (which will also be on Daniel Island). On February 25, while at the gym, I saw a sign saying that the gym would be closing that night at 10pm and a date for the new gym to open would be mid-March.

I called O2 Fitness that afternoon to see what the deal was. I was told that during the transition time, I could access other gyms in the Charleston area. I said I was not interested and that I have purchased a Daniel Island location only membership. I was promised a phone call from the manager. I never received it. On February 27, I emailed ***, whom I understand is the district manager. I kindly asked for my account to be frozen. After a week of no response, I called the Mt. Pleasant location to see if there is someone else I need to speak to. I was told that Elliott would receive a message and to forward the email to Joannahowever the email address provided was not found.

and I was promised a call back from the manager. I never received a call. However, I did receive solicitation for personal training services. After ten days, Elliott finally replied to my email saying that he would freeze my account starting April 1six weeks after not having access to a gym'?? I disagreed with him stating that O2 Fitness was not upholding the contract. After this email, interaction trailed off and there has been no resolution. Finally, I asked that my membership be canceled.

Company buys gym, closes location, offers to reimburse then doesnt do anything.
This all started when o2 fitness bought chucktown fitness. This was my primary gym. I sent an email to o2 fitness about my feelings of the change and how the gym that is close to my house is now closed. especially the part where it is 24 hours. So I would have to find a new one. So heres the kicker, the first person is like "whatever u paid in full ur screwed" then I get a follow up call a few months later stating I would get a partial refund. Once I gave the gentleman my information on the phone I did not recieve a refund check as promised.

Started membership 9/6/2013 and cancelled on 6/27/17. 02 Fitness kept charging me and owe me back $125. Said they'd refund me and its been 5 months.
Started gym membership 9/6/2013 and cancelled on 6/27/17. 02 Fitness kept charging me and triple charged me in one of the months. The gym now owes me back $125. After calling their billing specialist, they discovered the local Goose Creek gym, where I cancelled it, never scanned in the cancellation paperwork or correctly cancelled it. Spoke to the GM, ***, and he had a conversation with the Goose Creek's manager to have him process the refund. After 5 months of back and forth through emails, and calls to both Johnathan and the Goose Creek manager, they still have not refunded me.

O2 Fitness, located at the Tanner Hall Plantation, broke their contracted price with me within 6 days of a signed contract.
I visited the O2 Fitness facility located in Tanner Hall Plantation Saturday, looking for a new gym and wondering if this gym in my development was worthwhile.

I walked around to check out the equipment. The equipment was sub standard, a 2nd tier to what I am used to using. I wasn't sold on the gym.

I talked with the O2 Fitness representative behind the counter on membership fees. I believe she told me the monthly fee was $54.99. I thought that was pretty high given the facilities.

Still, it was close to my home. I tried out a few of the machines I would use. The machines were awkward, not very smooth, and just inferior to a good gym's equipment.

I told the O2 Fitness rep behind the desk I would join if she could get the monthly fee down to $40.00. She hesitated then called her manager or owner. She went around the corner to another room for a few minutes to chat on the phone. She came back and told me she could get me in at $49 / month using some sort of discount. I reluctantly agreed to the O2 Fitness rep's offer.

I signed a contract stating a Renewal Rate of $49. I am looking at it right now.

Additionally, I had to pay $49 that day to enroll.

Then on Friday 4/20, just 6 days later, I received a call from the owner or manager of O2 Fitness. She told me she could not offer me / live up to the $49 rate; that my rate would have to be $54.99. It was at the end of the day but I was still kinda stunned?

I said why not?

She said because I am not Military or a Senior.

I told the owner that I was not interested in joining her gym at the full $54.99 rate. I remembered how inferior the equipment was.

I told the owner I would not join at that rate. And we said good bye.

There are two things wrong here.

1) Why offer me a rate, agree to it, sign a contract to it and then renig on it? It was a signed contract. Their were no qualifiers asked.The O2 Fitness rep just offered me that rate after she got off the phone with her boss on 4/14.

The contract was signed by me and an O2 Fitness rep. Why would the owner agree to a rate on the phone call 4/14 and then change her mind? We had a signed contract!

2) I paid $49 on 4/14 for what?

I never used the gym over the next 6 days. If the owner never would have offered me the monthly $49 rate, I never could have agreed to it, and I never would have had to pay the $49 enrollment fee. I feel scammed. The owner never once mentioned a refund of that $49 during our phone call. She tricked me in at a lower rate, took my money then raised the rate.

O2 Fitness breaks signed contracts on a whim it seems and they trick people into paying for the gym before they earn the money.

This company continues to debit my credit card despite membership cancellation.
I joined *** in 2013. This gym was acquired by O2 fitness in 2016 I think. I elected to leave the gym in January and alerted the gym to this cancellation in the manner I was instructed by emailing the manager. I have sent two emails and had three phone conversations and continue to be charged the monthly fee and have not had cancellation status confirmed. Many of the members who left around the same time I did have had similar complaints. Please help me resolve this issue. I am absolutely unable to get a response from anyone who can make any decisions there. I do not have a contract with this gym.

Personal Training Package Dispute with O2 Fitness
The gym lost it's lease and relocated to another location that's not very convenient to get to during the work week for. I had been training with *** for about a year. Only bought a few sessions at a time because I was deceived previously with a personal trainer *** who was fired. Took O2 Fitness a year to replace her and fulfill my remaining sessions. That was very aggravating to me. This time I was coerced to buy a big package of 12 sessions at the new location around 11/2017. The nite after I did this, turns out that my trainer leaves for unknown reasons, never to be heard again and with no work out information for me. I have been a loyal client to this gym for years and have gotten them lots of business from my referrals. I do not want another trainer at this time. It's a relationship that you build with trust and I don't want to go thru this again with just anyone. I did reach out to try to chat with a *** (see if we were in line with work outs since I'm a senior) but after trying many times for a month, am not interested. I asked for a refund of $470, paid $540 (used 2 sessions that nite I bought package). They said NO.I contacted American Express to dispute and they credited my account. Now I get a letter in the mail from O2 Fitness for a past due reminder that I owe $565 (added additional fee of $95 to my bill). Never had any other contact. In fact I thought this matter was dropped when I received my notice from AMEX. I feel that they are being unscrupulous. They knew what was going on with my trainer. I'm very upset with this. I did try to speak to another trainer (even tho I'm not interested), but she's been putting me off for about a month. Please help me put an end to this issue without damaging my credit. Thank you!

2 personal trainers I had quit. They also failed to pay me back money that they overcharged me for. I want to cancel my membership.
From September 2017-November 2017 they were charging me twice for failing to cancel the old trainers contract because she quit. They then pressured me into another trainer and signing another contract. Needless to say,a few sessions later she quit. They are now still pressuring me to continue on to another trainer and to sign another contract for the new one. I refuse to and I just want to cancel my membership. They never resolved my refund so I claimed it through my bank because if I didn't it would have screwed me over close to $700. I don't want another trainer or to sign another contract and spend tons of money on them. They are ridiculous and if I got another trainer they would probably just quit again anyways (and the vicious cycle of signing more contracts for a new one would continue)

I had signed a 6 month contract with a personal trainer. Since I have back issues she was the most qualified to work with me and was approved by my Doctor. She left before the six months was up and O2 was unable to replace her with a trainer just as qualified. Therefore I requested my money be refunded and my contract terminated. I provided O2 with 2 separate doctors notes. The director *** stated he would refund my money for the month of July in the amount of $1,184.00. It is now the end of October and he has yet to refund my money.
Product_Or_Service: Personal Trainer

Person training was debited from my account after cancellation on 6/16/17. I was promised a refund on 6/27/17.
I signed a 12 month personal training contract May of 2016. I stopped training on the week of April 10th due to personal reasons but continued to fulfill my contract paying both April and Mays fee of $192.00 per month. I reached out to my trainer *** to let him know I'd no longer be needing his service. I asked him how I would go about cancelling once my 12 months were up. Via text- *** responded that I would need to wait till my last payment went through in May then I could come in and cancel. My last payment went through 5/16/17 and I went in to cancel I believe 5/19/17. June 16th my account was again debited in the amount of $192.00. I called O2 and left several messages for ***. She contacted me a week later to let me know that I needed to give 30 days written notice. I explained to her that I asked *** about the cancellation process and he informed me in writing that I had to wait till my last payment was debited in May before I could come in and cancel. I signed a 12 month contract and if this were true that would make a 13 month contract that I never signed. *** let me know that her employee had given me false information and they are strict on their 30 day notice. Once I provided *** written instruction on cancellation, she apologized and was going to process my payment ASAP on 6/27/17. I've reached out to her twice asking about my refund and she was going to look into but still no response as of 7/19/17.

I terminated my services with them and the continue to Bill me monthly and harass me through email, mail and phone.
Product_Or_Service: Gym membership/trainer
Account_Number: XXXXXXXX

Unprofessional and did not offer free week
Did not offer the week free option. Had they done so, I would not have signed up. The environment is unfriendly, unprofessional staff, and the classes offered are not at times I can go. When I asked to cancel because of unexpected expense, I was told "get a payment plan from your vet". I'm upset enough that both of my dogs have hip problems, fall, and one of them are incontinent. I was going to have to put him down (thankfully, the vet gave me pain meds). I know this is off subject, but the comment the manager made was uncalled for. I even offered to bring in the statements. I don't even want to step foot in there. I hate it. Now, they charged me twice for one month, and I cannot reach anyone to fix it. Like I said, I don't want to talk to them in person, they are rude.

We paid for personal trainer services by check, but O2 Fitness then also charged our credit card for a portion of those same services. We requested a credit back to our credit card, which they agreed to. The refund never came, despite our continued inquiries. O2 Fitness then agreed to mail a refund check. This also never came despite continued inquires. It has now been over six months, and we have still not received this refund.
Product_Or_Service: Personal Trainer Services