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O'Brien Garage Doors of Houston

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Reviews O'Brien Garage Doors of Houston

O'Brien Garage Doors of Houston Reviews (5)

Revdex.com:
This letter is to inform you that O'Brien Garage Doors of Houston has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/6/11:13:AM and assigned ID The check that was supposedly mailed out on Feb 2nd, was in fact mailed on Feb 5th and was received this afternoon
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
In the future to avoid this process you could respond to one of the requests to call the customer to resolve the issueI was still interested in having the door repaired and other door leveled- the original request but of course I'll take my business to a Revdex.com graded company.
Regards,***

This issue has already been remediedWe started the process as soon as we were notified of this unfortunate mistakeOur accounting department issued a refund check on 1/30/It has been printed and was mailed on 2/2/We apologize for the inconvenience this has caused the *** but there is
no further action we can take at this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
From: *** ***Sent: Monday, May 02, 10:AMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***
The company has taken the steps to get our complaint resolved, so you can mark as satisfied Thanks so much for your help

Mr***, We would like to begin by sincerely apologizing for the time it took for a manager to get back with youAs our representative stated, the manager was in another city managing for the weekHowever, customer care is our number one concern, and we value your businessYou are
correct, this should have been handled immediatelyWhen you called in for the initial repair, upon arriving, our technician made some recommendations because the gate opener was not functioning properlyWe feel that this malfunction is what caused the gate to close early on your car that eveningHowever, after hearing of your troubles and, most importantly, the communication problems you had with getting a call back, we want to make sure we do everything in our power to work with you to resolve thisWe are still in communication with you at this point and working with you to get your gate in perfect working orderWe sincerely thank you for your patience throughout this process.Regards,O'Brien

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