Final Consumer Response / [redacted] (2000, 10, 2016/01/29) */ Thank you for your support!! XTreme motors followed up with me and did come through on their obligation So, Thank you!
Thanks for sending this We ended up buying her car back last week after finding out it had a bad transmission The vehicle's transmission passed inspection and showed no signs of issues Shortly after she had it, it began to show signs of slipping We immediately refunded her money She is happy now Ryan Gremore President / General Manager O'Brien Auto Team Bloomington/309-454-p 309-451-f 309-275-c
Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ I have contacted the customerHe lives in St Louis and states it may be a few weeks until he makes it back to the Bloomington areaI will be personally looking at the seat damage when the customer arrives
Initial Business Response /* (1000, 10, 2016/05/14) */
Contact Name and Title: *** *** General M
Contact Phone: ***
Contact Email: ***
I due regret that Mr*** had a minor initial problem with his new vehicle which has been completely repaired (loose
connection in the wire harness)The vehicle is repaired and has been waiting for them to pickup for weeksI have also offered to get them a replacement vehicle which he had told me would be acceptable he has since said that he will only except a full refund which there is no reason for as his vehicle has been repairedHe has also been driving a new vehicle provided by me at no cost to himHe will need to pick up his repaired vehicle or except a replacement vehicle
Initial Consumer Rebuttal /* (2000, 12, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied only with how the owner, ***, handled the problemHe worked with us during the past week and today we received a full refund on what we paid for the ***He also apologized and said he was embarrassed by the way his management staff treated us and he was also not happy with Mr***'s response to this complaintWhat we are NOT satisfied with is the response from Mr*** which was, to say the least, not truthfulHe clearly is trying put the blame for this on us instead of accepting responsibility for his not following through with what he should have done and not doing his jobWe had two problems with the transmission, not just "a minor problem" as he statedHe was well aware of both problems as he dealt directly with us both times we brought our vehicle back in when the problems came upAs far as his stating our vehicle had been fixed and he has been waiting "weeks" for us to pick it up, that is not true at allWhen we went back in on March 24th and told him we wanted a new vehicle, he said "I don't give a #### what *** does with your vehicle, they can sell it as a used vehicle, we will get you a new vehicle"As I stated in my original complaint, both Mr*** and Mr*** had made no attempts to contact us since Mr*** told me back on March he would have to figure out how to work in the exchange of collateral into getting us our money backWe still have not been told what was wrong with the transmission the second time we brought it in so we are not even sure it was fixedAnother reason his stating he has been waiting for weeks is a lie is because the vehicle he loaned us to drive was a *** which had only miles when he gave it to usIf our vehicle had been fixed and they were wanting for us to pick it up they would have been calling us every day to get their *** back as each day we drove it depreciated the sale value on itBecause they did not contact us for two months, despite the complaints we filed, they now have a *** that they will lose significant money on due to the mileage on it and that is because the management refused to communicate with us and fix the problemUntil there is a change of management at this dealership I would recommend going elsewhere as both Mr*** and Mr*** have no idea what customer service is all about, they only focus on making the business money and what happens to the customer after that is not their concern
Initial Business Response /* (1000, 10, 2016/03/03) */
Every lease has a disposition fee which was clearly stated on Mr***'s contract and was explained to himMr*** signed and agreed to contract of which he has a copy as do we which we keep on fileAll fees and charges were discussed and
explained to him at the time of purchaseIf he has any questions I would be happy to show him a copy of the lease agreement he signed and review it with him
Thanks for sending this We ended up buying her car back last week after finding out it had a bad transmission The vehicle's transmission passed inspection and showed no signs of issues Shortly after she had it, it began to show signs of slipping We immediately refunded
her money She is happy now Ryan Gremore President / General Manager O'Brien Auto Team Bloomington/309-454-p 309-451-f 309-275-c
Final Consumer Response /* (2000, 10, 2016/01/29) */
Thank you for your support!!
XTreme motors followed up with me and did come through on their obligation
So,
Thank you!
Initial Business Response /* (1000, 5, 2015/08/18) */
In no way did we advertise that every car was $below book value however most vehicles at the tent sale wereVehicle pricing is determined by supply and demand some new models as well as trucks were listed at MSRP or even above due to their
high demand and difficulty to obtainAt no time did we ever insinuate that a pre-owned vehicle was newThe terms "like new" are commonly used when describing a vehicle that is of the current model yearTheir is a big difference between pricing out a vehicle on a website and actually getting one this is why certain vehicles that have manufacturing restraints as well as limited production vehicles sell for over the MSRPIf the dealer cannot replace that vehicle they demand higher prices on the pro-owned market
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where to start
The ad was pretty clear, it said tent SALE, not tent relocation of regular pricesIt said $off book value, not "up to $3000", or priced at market value, or used for the price of new! It was advertised as a sale, as in reduced pricesI have a screenshot if you need a refresherIt's funny that the vehicle in question is priced exactly the same as it was in the tent sale
Let's be honest here, there were no sale pricesYou setup a tent, put out balloons, and lure people into the old negotiations that happen at the dealer so they think they're getting a good dealThat's unethical
Also, the sales manager did refer to the vehicle as newNot like newI argued that it wasn't new and his justification for calling it new was that it would be certified so the warranty would reset
But hey, no skin off my backI already bought a car from an honest dealerI'll have them send you a thank you card
Initial Business Response /* (1000, 5, 2016/07/12) */
I have contacted the customerHe lives in St Louis and states it may be a few weeks until he makes it back to the Bloomington areaI will be personally looking at the seat damage when the customer arrives
Final Consumer Response / [redacted] (2000, 10, 2016/01/29) */ Thank you for your support!! XTreme motors followed up with me and did come through on their obligation So, Thank you!
Thanks for sending this We ended up buying her car back last week after finding out it had a bad transmission The vehicle's transmission passed inspection and showed no signs of issues Shortly after she had it, it began to show signs of slipping We immediately refunded her money She is happy now Ryan Gremore President / General Manager O'Brien Auto Team Bloomington/309-454-p 309-451-f 309-275-c
Initial Business Response / [redacted] (1000, 5, 2016/07/12) */ I have contacted the customerHe lives in St Louis and states it may be a few weeks until he makes it back to the Bloomington areaI will be personally looking at the seat damage when the customer arrives
Initial Business Response /* (1000, 10, 2016/05/14) */
Contact Name and Title: *** *** General M
Contact Phone: ***
Contact Email: ***
I due regret that Mr*** had a minor initial problem with his new vehicle which has been completely repaired (loose
connection in the wire harness)The vehicle is repaired and has been waiting for them to pickup for weeksI have also offered to get them a replacement vehicle which he had told me would be acceptable he has since said that he will only except a full refund which there is no reason for as his vehicle has been repairedHe has also been driving a new vehicle provided by me at no cost to himHe will need to pick up his repaired vehicle or except a replacement vehicle
Initial Consumer Rebuttal /* (2000, 12, 2016/05/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied only with how the owner, ***, handled the problemHe worked with us during the past week and today we received a full refund on what we paid for the ***He also apologized and said he was embarrassed by the way his management staff treated us and he was also not happy with Mr***'s response to this complaintWhat we are NOT satisfied with is the response from Mr*** which was, to say the least, not truthfulHe clearly is trying put the blame for this on us instead of accepting responsibility for his not following through with what he should have done and not doing his jobWe had two problems with the transmission, not just "a minor problem" as he statedHe was well aware of both problems as he dealt directly with us both times we brought our vehicle back in when the problems came upAs far as his stating our vehicle had been fixed and he has been waiting "weeks" for us to pick it up, that is not true at allWhen we went back in on March 24th and told him we wanted a new vehicle, he said "I don't give a #### what *** does with your vehicle, they can sell it as a used vehicle, we will get you a new vehicle"As I stated in my original complaint, both Mr*** and Mr*** had made no attempts to contact us since Mr*** told me back on March he would have to figure out how to work in the exchange of collateral into getting us our money backWe still have not been told what was wrong with the transmission the second time we brought it in so we are not even sure it was fixedAnother reason his stating he has been waiting for weeks is a lie is because the vehicle he loaned us to drive was a *** which had only miles when he gave it to usIf our vehicle had been fixed and they were wanting for us to pick it up they would have been calling us every day to get their *** back as each day we drove it depreciated the sale value on itBecause they did not contact us for two months, despite the complaints we filed, they now have a *** that they will lose significant money on due to the mileage on it and that is because the management refused to communicate with us and fix the problemUntil there is a change of management at this dealership I would recommend going elsewhere as both Mr*** and Mr*** have no idea what customer service is all about, they only focus on making the business money and what happens to the customer after that is not their concern
Initial Business Response /* (1000, 10, 2016/03/03) */
Every lease has a disposition fee which was clearly stated on Mr***'s contract and was explained to himMr*** signed and agreed to contract of which he has a copy as do we which we keep on fileAll fees and charges were discussed and
explained to him at the time of purchaseIf he has any questions I would be happy to show him a copy of the lease agreement he signed and review it with him
Thanks for sending this We ended up buying her car back last week after finding out it had a bad transmission The vehicle's transmission passed inspection and showed no signs of issues Shortly after she had it, it began to show signs of slipping We immediately refunded
her money She is happy now Ryan Gremore President / General Manager O'Brien Auto Team Bloomington/309-454-p 309-451-f 309-275-c
Final Consumer Response /* (2000, 10, 2016/01/29) */
Thank you for your support!!
XTreme motors followed up with me and did come through on their obligation
So,
Thank you!
Initial Business Response /* (1000, 5, 2015/08/18) */
In no way did we advertise that every car was $below book value however most vehicles at the tent sale wereVehicle pricing is determined by supply and demand some new models as well as trucks were listed at MSRP or even above due to their
high demand and difficulty to obtainAt no time did we ever insinuate that a pre-owned vehicle was newThe terms "like new" are commonly used when describing a vehicle that is of the current model yearTheir is a big difference between pricing out a vehicle on a website and actually getting one this is why certain vehicles that have manufacturing restraints as well as limited production vehicles sell for over the MSRPIf the dealer cannot replace that vehicle they demand higher prices on the pro-owned market
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Where to start
The ad was pretty clear, it said tent SALE, not tent relocation of regular pricesIt said $off book value, not "up to $3000", or priced at market value, or used for the price of new! It was advertised as a sale, as in reduced pricesI have a screenshot if you need a refresherIt's funny that the vehicle in question is priced exactly the same as it was in the tent sale
Let's be honest here, there were no sale pricesYou setup a tent, put out balloons, and lure people into the old negotiations that happen at the dealer so they think they're getting a good dealThat's unethical
Also, the sales manager did refer to the vehicle as newNot like newI argued that it wasn't new and his justification for calling it new was that it would be certified so the warranty would reset
But hey, no skin off my backI already bought a car from an honest dealerI'll have them send you a thank you card
Initial Business Response /* (1000, 5, 2016/07/12) */
I have contacted the customerHe lives in St Louis and states it may be a few weeks until he makes it back to the Bloomington areaI will be personally looking at the seat damage when the customer arrives