Consumer sent the following update:stan did stop by last nitehe did apologize and said that they would make things right he said they would do the whole awning over and replace the carpeting he's supposed to get back to us with definite time lines
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No any contact from the business Regards, [redacted] ***
The work appreared to be done to satisfaction until one winter passed I have called Gary Oas well as emailed They claim to have a two year warrenty but that is only if you can talk to someone from their office Gary and his company don't bother to call any customers back after they have your money If you want to see the actual work that you are paying for, dont go by Gary's pictures on his web page...ask a customer of his [redacted] I have documented phone calls and emails to Gary and his company to back up every thing I am stating Spend your hard earned money with a company who cares about there service and customer follow up
Update from the company:I got your voice mail regarding [redacted] *** I left a message with Mr [redacted] yesterday morning and told him we wouldbe out this week to remedy the awning problemsI need to co-ordinate this with the manufacturer's representative;I got a call this morning from the manufacturer saying he is available Thursday.I left a message with Mr [redacted] this morning informing him of this.Hopefully we will get this taken care of on Thursday.I will keep you posted.Stan ThomasCrossworld Awning CompanyBrookpark Rd.Parma, OH [email protected]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The truth is that the contractor quoted $for the professional installation of drain, and I paid full priceNow the drain has problems, however the contractor did not come back to fix it, although they promised many times to fix the problems Regards, [redacted] ***
The work appreared to be done to satisfaction until one winter passed I have called Gary Oas well as emailed They claim to have a two year warrenty but that is only if you can talk to someone from their office Gary and his company don't bother to call any customers back after they have your money If you want to see the actual work that you are paying for, dont go by Gary's pictures on his web page...ask a customer of his *** *** I have documented phone calls and emails to Gary and his company to back up every thing I am stating Spend your hard earned money with a company who cares about there service and customer follow up
Consumer sent the following update:stan did stop by last nitehe did apologize and said that they would make things right he said they would do the whole awning over and replace the carpeting he's supposed to get back to us with definite time lines
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] No any contact from the business Regards, [redacted] ***
Consumer sent the following update:we just spoke to stan & we agreed on an amount for the credit for the carpet.thanks for your help. [redacted] ***
The work appreared to be done to satisfaction until one winter passed I have called Gary Oas well as emailed They claim to have a two year warrenty but that is only if you can talk to someone from their office Gary and his company don't bother to call any customers back after they have your money If you want to see the actual work that you are paying for, dont go by Gary's pictures on his web page...ask a customer of his [redacted] I have documented phone calls and emails to Gary and his company to back up every thing I am stating Spend your hard earned money with a company who cares about there service and customer follow up
Update from the company:I got your voice mail regarding [redacted] *** I left a message with Mr [redacted] yesterday morning and told him we wouldbe out this week to remedy the awning problemsI need to co-ordinate this with the manufacturer's representative;I got a call this morning from the manufacturer saying he is available Thursday.I left a message with Mr [redacted] this morning informing him of this.Hopefully we will get this taken care of on Thursday.I will keep you posted.Stan ThomasCrossworld Awning CompanyBrookpark Rd.Parma, OH [email protected]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The truth is that the contractor quoted $for the professional installation of drain, and I paid full priceNow the drain has problems, however the contractor did not come back to fix it, although they promised many times to fix the problems Regards, [redacted] ***
The work appreared to be done to satisfaction until one winter passed I have called Gary Oas well as emailed They claim to have a two year warrenty but that is only if you can talk to someone from their office Gary and his company don't bother to call any customers back after they have your money If you want to see the actual work that you are paying for, dont go by Gary's pictures on his web page...ask a customer of his *** *** I have documented phone calls and emails to Gary and his company to back up every thing I am stating Spend your hard earned money with a company who cares about there service and customer follow up