O'Brien's Automotive

Customer was stranded across the street and several of our technicians were able to push vehicle to our shop at O'Brien's Automotive, [redacted] ***The vehicle's shifter was inoperableMy technicians determined that it needed a shifter cable bushingHowever, the bushing by itself was unavailableIt was only available as an assembly from the Toyota dealershipWe spoke to [redacted] at Red McCombs ToyotaThe part # was List price was $The customer declined the job because of the price If another shop was able to fix the problem, then that leads me to believe that the proper part was not used or a makeshift repair was doneO'Brien's automotive only repairs vehicles in the proper way and does not compromise in quality or safety In terms of a diagnostic fee, the diagnostic time was used to find the problem and explained to the customer prior to service Thank you, [redacted]

Customer was stranded across the street and several of our technicians were able to push vehicle to our shop at O'Brien's Automotive, *** *** ** ***The vehicle's shifter was inoperableMy technicians determined that it needed a shifter cable bushingHowever, the bushing by itself was
unavailableIt was only available as an assembly from the Toyota dealershipWe spoke to *** at Red McCombs ToyotaThe part # was List price was $The customer declined the job because of the price.
If another shop was able to fix the problem, then that leads me to believe that the proper part was not used or a makeshift repair was doneO'Brien's automotive only repairs vehicles in the proper way and does not compromise in quality or safety.
In terms of a diagnostic fee, the diagnostic time was used to find the problem and explained to the customer prior to service.
Thank you,
*** ***