O'Charley's

Waitress altered my receipt and added additional $5.00 to tip that I had authorized. Food & service was great, but that small incident has tainted my review and respect for company

We have been to the O'Charley's in Cary, NC four times in the last 3 weeks. After many problems there during the Pandemic, they have finally hired a new GM, Elijah. He is a great addition there, he has brought things back to what we used to enjoy there. We have had the Lousianna Sirloin Steak 3 times and under his direction it is always perfectly cooked the way we ordered it. His knowledge and expertise of the restaurant business is superb.

Have been there before. Food is okay & service is good. However I was choking on bro coli & could not breathe. My roommate did heimlich maneuver on me to cough it up.No one who worked there assisted or showed any concern.

We met two of our friends for dinner 3/20/21 and the girl said 15 min wait. An hour later we finally were seated. While waiting, we saw so many people leave. One woman got up with 5 other people and said they had been sitting at their table for an hour and no one came over to take their order. They left. The food was not good. The fries were limp and my husband's hamburger was burnt. Will never go back. This is the one in Spartanburg, SC

We had a party of 4 and were told 10 minute wait and ended up walking out after waiting for an hour AND talking to a manager. We witnessed multiple parties being sat before us who came in after us. To make things worse, we had 2 hungry children who had to wait for an hour and then end up waiting even longer because the restaurant couldn’t figure out how to make it right and provide basic customer service.

Phoned in my to go order #691048775
Picked up @ 4:27 curbside
From Rome O'Charley's
Turner McCall Blvd
Rome Ga 30161

Had two separate orders: fish and chips (fish were extremely small)
The other order was for the Nashville hot chicken sandwich.
To my surprise and shock the sandwich was not eatable. The chicken was dry and burned ( not anywhere crispy)
The sauce was burned on to the chicken, and this was slapped between two hard burned pieces of bun.
No coleslaw no condiments on the bread.
This is not what I expect from O'Charley's
If I did not reside so far away from the restaurant, I would have returned it!
Someone needs to be retrained.
Highly disappointed in our food.

I was disappointed to hear that she had not received her food as orderedWe have reviewed our togo procedures and will be more dillegent on packaging.I would like to reach out to her personally to discuss and invite back in if that is ok with your processLet me knowWe strive to insure all guests are happy with anything that we deliver.Sincerely,Chaz D***General Manager

Thank you for taking the time to let us know about this guest visit to Charley's RestaurantWe strive for all our guest to leave 100% satisfied with their experience The guest receipt is enclosed and, we are sorry it took longer for the transaction refundAt O'Charley's we believe in having a Passion to serve our guest in everything we do I offered the guest coupons and refund because we want all guests to return If this guest would like gift cards and consider giving us another opportunity to impress them with our food and service please let us know.If I can be of further assistance, please feel free to call.Thank youSincerely, [redacted] General Manager###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Initial Business Response / [redacted] (1000, 10, 2017/04/25) */ Contact Name and Title: [redacted] Contact Phone: 775-331- Contact Email: [redacted] We have contacted [redacted] and we have scheduled appointment to fix all issues on Thursday 4/27/at 3pm We apologize for any inconvenience that this has caused Initial Consumer Rebuttal / [redacted] (2000, 12, 2017/04/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) The repair/warranty work was completed to my satisfaction

Initial Business Response /* (1000, 10, 2017/04/25) */
Contact Name and Title: ***
Contact Phone: 775-331-
Contact Email: ***
We have contacted *** and we have scheduled appointment to fix all issues on Thursday 4/27/at 3pm
We apologize
for any inconvenience that this has caused
Initial Consumer Rebuttal /* (2000, 12, 2017/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The repair/warranty work was completed to my satisfaction

I have attched the statement that our billing staff gave after talking to the patient.Please email me if you still have any concerns
Thank you,
*** ***
Administrative Assistant / HR
North Hills Medical Center
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I have attched the statement that our billing staff gave after talking to the patient.Please email me if you still have any concerns
Thank you,
*** ***
Administrative Assistant / HR
North Hills Medical Center
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Thank you for taking the time to let us know about this guest visit to Charley's RestaurantWe strive for all our guest to leave 100% satisfied with their experience The guest receipt is enclosed and, we are sorry it took longer for the transaction refundAt O'Charley's we believe
in having a Passion to serve our guest in everything we do I offered the guest coupons and refund because we want all guests to return If this guest would like gift cards and consider giving us another opportunity to impress them with our food and service please let us know.If I can be of further assistance, please feel free to call.Thank youSincerely,*** ***General Manager###-###-####

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

I was disappointed to hear that she had not received her food as orderedWe have reviewed our togo procedures and will be more dillegent on packaging.I would like to reach out to her personally to discuss and invite back in if that is ok with your processLet me knowWe strive to insure all
guests are happy with anything that we deliver.Sincerely,Chaz D***General Manager

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Thank you for taking the time to let us know about this guest visit to Charley's Restaurant. We strive for all our guest to leave 100% satisfied with their experience.  The guest receipt is enclosed and, we are sorry it took longer for the transaction refund. At O'Charley's we believe...

in having a Passion to serve our guest in everything we do.  I offered the guest coupons and refund because we want all guests to return.  If this guest would like gift cards and consider giving us another opportunity to impress them with our food and service please let us know.If I can be of further assistance, please feel free to call.Thank youSincerely,[redacted]General Manager###-###-####