O'Connor Chevrolet

08/02/2017To Whom It May Concern:In Regards to [redacted] Complaint id # [redacted] [redacted] and her father [redacted] visited O'Connor Chevrolet on 7/15/2017, looking for a vehicle for [redacted] Zach approached them and showed them a Chevrolet Cruze which they liked and purchased.Zach came into my office and stated that they were pre-approved with [redacted] FCUI told Zach that we are a direct lender with [redacted] and all they needed to do is fill out a credit application and we can submit directly to ***A few minutes later, Zach returned with a signed credit applicationI proceeded to process the loan.We have permission from the buyers with a signed credit application that clearly states we have permission to run credit and submit for approvalAt no time did the customer state that they did not want their credit ranprocedure for obtaining financing is to run a credit report followed by submission to the lender.Thank YouMichael J [redacted]

Please accept this letter in response to the above mentioned complaint against O'Connor Chevrolet IncMs*** purchased the vehicle from the dealership in AprilOn March 29, at 24,miles the vehicle was in our service department for a check engine lightIt was
determined that the vehicle had a malfunctioning thermostat and the assembly was replacedOn April 16, the customer returned for a coolant odorThe vehicle had a coolant leak from the water pump and the part was replacedThe vehicle has not returned to O'Connor Chevrolet for coolant concerns since. The vehicle has been to another dealer in Maryland, *** Chevrolet CoInc., for subsequent cooling system concerns in 2016. Due to the fact that dealerships are independent franchises, the customer needs to contact General Motors directly to resolve a complaint against another dealerPlease close this case regarding O'Connor Chevrolet and direct the customer to General Motors Customer Assistance.Sincerely,Christie *** S*General ManagerO'Connor Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I understand how a Day/Mile warranty worksHowever, if things started breaking weeks into owning the car, clearly there were issues with the car before I bought itThere is no reason that in less than a year of owning the car, all of these things should breakI am friends with multiple mechanics, I have researched all ***issuesI know my car, and it is not in the condition that I was promised when I purchased the carI purchased it, with this dealership knowing full well that I am a college student who commutes to and from her classesI pay for this car myself, and I feel that I am being taken advantage ofThey took forever to even figure out how to fix the original check engine light, or my other issues would have also fallen under warrantyIt doesn't take that long to fix an EGR valveAlso, they didn't address why it has taken so long to get responses when I came to management twice through email to reach outIt's rude that they have ignored me and ignored the larger issues of the car having been sold to me in what is clearly not top condition
Regards,
Emily ***

The customer was shopping around at other dealers, came in and told our sales consultant Zach exactly what they wanted. They drove the vehicle and looked over the vehicle before delivery. At the time of delivery they signed paperwork and Zack once again went over the vehicle
features. After delivery the customer was trying to get us to add certain features to the vehicle they decided they wanted at no additional costWe explained these options are an additional cost and the customer had not requested them prior to taking delivery of the vehicle. Steve D***General Sales ManagerO'Connor Chevrolet

We let the customer take the vehicle so she was not without transportation during finance processShe forged her employment documents so when the lender called to verify employment they were told the amounts were incorrect and that the individual who signed the
documents were not an employee of theirsThe lender in turn denied the financing for the vehicleWhen we asked if she could return the vehicle to us she did not respondWe left multiple messages and explained that if she did not return the vehicle we would need to report it stolenThe customer then returned the vehicle with $in damage to the exteriorAt this point we are considering taking legal action against her for our losses. Steve D***General Sales ManagerO'Connor Chevrolet585-359-1300***

This is an unfortunate situation. *** *** purchased the vehicle for *** *** to use in North Carolina. She had plates from North Carolina to transfer, The transfer was to be handled by *** a national company which handles interstate DMV transactions. Initially
the transaction was delayed because North Carolina requested a form specific to their DMV. It was again delayed because the North Carolina DMV said that the current registration was about to expire and that $in property taxes were due in order to renew the registration. We paid the tax for *** to continue the already twice delayed process. We then received a notice from the North Carolina DMV requesting a verification of the plate number to be transferred The DMV sent two subsequent notifications that the registration was scheduled to be sent but it was not. This week Mr *** called to asked why the registration had not been issued as his temporary had expired. After conversations with *** and their followups with the DMV the DMV told them that there was a delay because ***s driver's license number did not match the number associated with the existing registrationToday while speaking with Mr*** he explained to us that the plates were originally registered with a North Carolina driver's license for *** and that she has since obtained a New York State license, hence the confusion. The DMV told *** that the registration was processed today. It will be provided to ***, who will forward it to us. We will then FedEx the registration to Mr***This will take the final resolution into next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Me and my father was already approved through our bank *** and Zach told us to fill out some paperwork because his car company works with *** and it would save us a trip from going too the bank too give them the paperwork for the car he would fax them the paperwork and for some reason he ran our credit without our permission we were already approvedAnd he told us he would not run our credit it was no reason to run our credit again we were already approved and we told Zach this from the beginning

May 4, 2016Revdex.comBryant Woods SouthAmherst, NY 14228RE: Complaint ID ***Dear *** ***I am responding to the concern expressed by *** *** regarding her purchase and subsequent service of her *** *. Miss *** purchased her *** on June IO, The
vehicle had 98,miles on it at that timeThe vehicle was sold with a day/mile New York StatewarrantyWithin the warranty period the vehicle was brought in for a "check engine" light as well as shaking over bumps at higher speedsWe resolved all of these issuesIn November the vehicle was brought in for a rattle under the vehicle At this appointment the vehicle had 104,milesI explained that the day/1000 mile warranty had expired and any service work done would be on a customer pay basisWe performed the diagnosis at no charge as an expression of good will. Miss *** declined to have the work doneNow the vehicle has over 110,miles. We will be happy to provide any service on the vehicle; however, it would be on a customer pay basisThe warranty provided by the dealership expired last July. Thank you for the opportunity to answer this issue. Respectfully,Gregg T***Sales Manager

08/02/2017To Whom It May Concern:In Regards to *** *** Complaint id # *** and her father *** visited O'Connor Chevrolet on 7/15/2017, looking for a vehicle for ***Zach approached them and showed them a Chevrolet Cruze which they liked and purchased.Zach came
into my office and stated that they were pre-approved with *** FCUI told Zach that we are a direct lender with *** and all they needed to do is fill out a credit application and we can submit directly to ***A few minutes later, Zach returned with a signed credit applicationI proceeded to process the loan.We have permission from the buyers with a signed credit application that clearly states we have permission to run credit and submit for approvalAt no time did the customer state that they did not want their credit ranprocedure for obtaining financing is to run a credit report followed by submission to the lender.Thank YouMichael J***

I have text Zack very next day to let him know the reason I got LT Trim so like that I have remote start side roof bar lift gate park asst but he reply back told me it may have error on GM website there nothing they can I told him the reason I pay dollar more so I can get LT option I never test drive equienox at all if I was to test I would of know right way the reason I didn when back Same day because they where close that's why I reach out next day .I am attaching text msgs with this respond only thing I want remote start and side roof bar thanks