Revdex.com,I have investigated and researched this matter within my officeThe claimant was treated several times at my office without issueShe was then discharged 6/12/from careA large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for the outstanding amountUpon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding addressAttempts to reach her were unsuccessfulIt is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding addressShe was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services renderedThe claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution She also stated she would pay the outstanding bill, but to date has notShe was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issueThis situation could have been easily resolvedThis is an unfortunate situation that I wish to resolve amiably with mutual satisfaction In years of business, niether my office nor myself has ever had a Revdex.com complaint against usWe take pride in that, our office policies and procedures, and commitment and service to our patientsThank you for the opportunity to reply to this complaintI look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaintRespectfully,Michael JO'***, DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible forThis is a common insurance procedure and situationAgain, she was treated well at my office, and discharged from care without incidentShe did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her requestWhenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably We would have been more than happy to work with her had this situation been approached differentlyShe has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductibleI will certainly send the Revdex.com the same bill as requested that shows the dates of servicewhat went towards her deductible, and what is owed, even though it has been submitted several times already for her reviewAgain, this is the first time in years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story I look forward to resolving this issue asap and moving onThank you for your time and cooperation.Respectfully,Michael JO'***, DC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you DrO'*** for looking into this matterI did receive the first bills, however the last one was never sent to meI lived at the same address until April of so I don't understand why it wouldn't have reached meEven after I moved, I legally changed my address and all of my mail was forwarded it to me, so again, if your office attempted to reach me at any point in 2014, they would have been able to do soI did in fact let you staff explain to me why there was an outstanding bill the first time I called and while I did not agree with the reasoning, we came to the agreement that your staff was going to mail me the bill with the outstanding amount and once your office receives my check, your staff would contact the collection agency and take my name off the listAgain, I didn't receive anything and got another phone call from the collection agencyWhen I called your office back, I was told that I should have just sent in a check and that I was unprofessional for not paying my billYes, I was angry on the phone but your staff was just as hostile so nothing was resolvedWhether this situation was caused by miscommunication or lack of professionalism, I do not want to receive any more phone calls from the collection agencyAs I told your staff on the phone, I will pay what I owe because of the care I received from you, but I refuse to send in money unless I have a bill.
Regards,
*** ***
Revdex.com,I have investigated and researched this matter within my officeThe claimant was treated several times at my office without issueShe was then discharged 6/12/from careA large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for
the outstanding amountUpon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding addressAttempts to reach her were unsuccessfulIt is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding addressShe was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services renderedThe claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution. She also stated she would pay the outstanding bill, but to date has notShe was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issueThis situation could have been easily resolvedThis is an unfortunate situation that I wish to resolve amiably with mutual satisfaction In years of business, niether my office nor myself has ever had a Revdex.com complaint against usWe take pride in that, our office policies and procedures, and commitment and service to our patientsThank you for the opportunity to reply to this complaintI look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaintRespectfully,Michael JO'***, DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible forThis is a common insurance procedure and situationAgain, she was treated well at my office, and discharged from care without incidentShe did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her requestWhenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably We would have been more than happy to work with her had this situation been approached differentlyShe has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductibleI will certainly send the Revdex.com the same bill as requested that shows the dates of servicewhat went towards her deductible, and what is owed, even though it has been submitted several times already for her reviewAgain, this is the first time in years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff. I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story. I look forward to resolving this issue asap and moving onThank you for your time and cooperation.Respectfully,Michael JO'***, DC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I absolutely, wholeheartedly and sincerely reject each and every of the accusations made by DrO'*** whether malicious or simply unintended & erroneous. I refuse to take blame for this office's mistakes, disorganization, dishonesty or lack of communicationIn fact, I commend the practice for never having received a poor Revdex.com review in years; likewise, I've never had a "bad review" due to lack of prompt payment, least-of-all lack of respectful behavior towards a medical practice as he claimsI pride myself on rendering prompt payment of all bills for all goods & services (whether medical or otherwise) immediately upon receiptConsequently, I refuse to staidly and let my name be dragged through the mud and sent to collections by this demonstratively unorganized and poorly managed practice.In his 2nd Revdex.com response, instead of offering a reasonable explanation as to the incompetence of his staff, apologize and re-send a bill to the proper address as I requested (on multiple subsequent occasions) DrO'*** instead chose to simply exaggerate his original response with another that completely lacks any explanation or details that support his (false) claim and instead only offers another arbitrary repetition of his original response.I urge you to please accept DrO'***'s offer to provide you 1-copies of the original invoices supposedly they sent to me and 2-comprehensive, unaltered and detailed copies of his practice's billing notes showing that these invoices were sent to my correct address at that time.His surrogates/staff repeatedly lied to meThey did not send the last bill for my treatment as I repeatedly requested belowIn fact for the duration of my treatment, I had not-once been late on paymentCuriously DrO'*** alleges they sent me the bill for my final date-of-service on 6/17/(paid), 6/24/(paid), 7/9/(not sent/received)I remained at the same mailing address until April 18th of 2014, months and days after I was released from his care. I did not receive the final statements in my *** mailbox during this time.Furthermore, not-only have I always-forwarded my *** mail, but I've even kept the same phone number and email address for over years. Even before moving on 4/18/(months after my last treatment), I changed my legal address with the *** and forwarded all mail to this new address. My complaint is simple: it's unethical and poor business to report me to a collection agency, when this office never paid a single incidence of due diligence to even attempt to contact me by 3-modes of communication: US Mail, phone or email over the course of yearsThis issue has been handled improperly from the start and DrO'***'s office is refusing to take responsibility for their (lack-of) actions. To lay-out this complaint completely, please read on:-The first offense was that the office never sent me my bill. -The second offense, in +years there were no other attempts made to contact me about my outstanding balance though I have dutifully changed my mailing & forwarding addresses and maintained the same phone number and same email address.-The third offense was that even after I was contacted by the collection agency in the beginning of June of 2015, I was the party who contacted DrO'***'s office immediately to request a copy of the bill be sent to my current address, to resolve the issue and ask for an explanation why this happened in the first place. In my first phone call to this office, his representative and I agreed to have my bill "re-sent" to me this same weekUpon receipt of the bill, I would pay the balance by check, as that soon as my check was received by the doctor's office, they would contact the agency to have my name removed from collections. After this call, they failed to send me a bill.-Lastly, and most evident of of this practice's lack of care towards a patient and most-reflective of the office's unfailing incompetence regarding this issue: Once again, me the patient, am left tracking them down to send me a simple invoice for these medical servicesI had to call DrO'***'s office once again on June 17th of after having been contacted by the collection agency for the second timeAgain, the representative who answered the phone was extremely rude and then blamfor not having sent the office a check without even receiving a billAfter calling their office begging for a bill on these multiple occasions, I FINALLY received it last weekIt was dated Wednesday, 6/17/15; the significance of this date demonstrates in their absolute incompetence, that they STILL hadn't mailed it out until my final call to the office.Dutifully, and representative of my nature, upon receiving their statement I immediately mailed my check on Monday, June 22nd (days after having received it in the mail)Due to their baseless allegations that they have yet to receive my check on June 26th, the day DrO'*** replied to the last Revdex.com message, I have contacted my bank requesting a printed statement to ensure that this unorganized, poorly managed office actually cash my checkThis office can not be trusted to provide even the most-basic of health service billing & communication; and the deception occurring is disturbing and unethicalI will gladly provide the Revdex.com any documentation necessary
Regards,
*** ***
Revdex.com,I have investigated and researched this matter within my officeThe claimant was treated several times at my office without issueShe was then discharged 6/12/from careA large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for the outstanding amountUpon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding addressAttempts to reach her were unsuccessfulIt is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding addressShe was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services renderedThe claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution She also stated she would pay the outstanding bill, but to date has notShe was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issueThis situation could have been easily resolvedThis is an unfortunate situation that I wish to resolve amiably with mutual satisfaction In years of business, niether my office nor myself has ever had a Revdex.com complaint against usWe take pride in that, our office policies and procedures, and commitment and service to our patientsThank you for the opportunity to reply to this complaintI look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaintRespectfully,Michael JO'***, DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible forThis is a common insurance procedure and situationAgain, she was treated well at my office, and discharged from care without incidentShe did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her requestWhenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably We would have been more than happy to work with her had this situation been approached differentlyShe has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductibleI will certainly send the Revdex.com the same bill as requested that shows the dates of servicewhat went towards her deductible, and what is owed, even though it has been submitted several times already for her reviewAgain, this is the first time in years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story I look forward to resolving this issue asap and moving onThank you for your time and cooperation.Respectfully,Michael JO'***, DC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you DrO'*** for looking into this matterI did receive the first bills, however the last one was never sent to meI lived at the same address until April of so I don't understand why it wouldn't have reached meEven after I moved, I legally changed my address and all of my mail was forwarded it to me, so again, if your office attempted to reach me at any point in 2014, they would have been able to do soI did in fact let you staff explain to me why there was an outstanding bill the first time I called and while I did not agree with the reasoning, we came to the agreement that your staff was going to mail me the bill with the outstanding amount and once your office receives my check, your staff would contact the collection agency and take my name off the listAgain, I didn't receive anything and got another phone call from the collection agencyWhen I called your office back, I was told that I should have just sent in a check and that I was unprofessional for not paying my billYes, I was angry on the phone but your staff was just as hostile so nothing was resolvedWhether this situation was caused by miscommunication or lack of professionalism, I do not want to receive any more phone calls from the collection agencyAs I told your staff on the phone, I will pay what I owe because of the care I received from you, but I refuse to send in money unless I have a bill.
Regards,
*** ***
Revdex.com,I have investigated and researched this matter within my officeThe claimant was treated several times at my office without issueShe was then discharged 6/12/from careA large portion of her bill went towards her deductible, therefore, she was responsible for the balance and billed for
the outstanding amountUpon billing several times, 6/17/13, 6/24/13, 7/9/13, and 2/2/15, her bill was not paid or came back undeliverable with no forwarding addressAttempts to reach her were unsuccessfulIt is not the responsibility of any office to search for or track down a patient or client that has moved and left no forwarding addressShe was then sent to our collection agency in order to find her, and resolve her outstanding bills and fees for services renderedThe claimant then contacted our office, the aformentioned facts were attempted to be explained to her, but she did not accept nor allow my staff to explain why she had an outstanding bill, nor allow us to find a mutually benficial resolution. She also stated she would pay the outstanding bill, but to date has notShe was also hostile on the phone and would not let the staff talk in order to fully explain or resolve the issueThis situation could have been easily resolvedThis is an unfortunate situation that I wish to resolve amiably with mutual satisfaction In years of business, niether my office nor myself has ever had a Revdex.com complaint against usWe take pride in that, our office policies and procedures, and commitment and service to our patientsThank you for the opportunity to reply to this complaintI look forward to a professional, courteous, and mutually beneficial resoultion to this issue and complaintRespectfully,Michael JO'***, DC
Revdex.com, Inc.,I respectfully counter-reject, and state the fact that this claimant can not accept nor understand that her fees for service went to her insurance deductible which the patient is responsible forThis is a common insurance procedure and situationAgain, she was treated well at my office, and discharged from care without incidentShe did not pay at the time of service, she moved and did not leave a forwarding address, and has not yet paid her outstanding bill that was billed twice to her new address per her requestWhenever she has called my office she is rude, impatient, condescending, and disrespectful to my staff without any attempt to understand and solve the issue politely and amiably We would have been more than happy to work with her had this situation been approached differentlyShe has been sent her bill numerous times, and upon her recent phone request had the bill sent two more times, yet no payment has been recieved for the outstanding bill for service that went towards her deductibleI will certainly send the Revdex.com the same bill as requested that shows the dates of servicewhat went towards her deductible, and what is owed, even though it has been submitted several times already for her reviewAgain, this is the first time in years my office has ever had a Revdex.com complaint which demonstrates our efficient and standard office policies and prodecures, dedication to our patients, and ethics of myself and my staff. I welcome the Revdex.com to call my office to interview my staff concerning this issue and get our side of the story. I look forward to resolving this issue asap and moving onThank you for your time and cooperation.Respectfully,Michael JO'***, DC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I absolutely, wholeheartedly and sincerely reject each and every of the accusations made by DrO'*** whether malicious or simply unintended & erroneous. I refuse to take blame for this office's mistakes, disorganization, dishonesty or lack of communicationIn fact, I commend the practice for never having received a poor Revdex.com review in years; likewise, I've never had a "bad review" due to lack of prompt payment, least-of-all lack of respectful behavior towards a medical practice as he claimsI pride myself on rendering prompt payment of all bills for all goods & services (whether medical or otherwise) immediately upon receiptConsequently, I refuse to staidly and let my name be dragged through the mud and sent to collections by this demonstratively unorganized and poorly managed practice.In his 2nd Revdex.com response, instead of offering a reasonable explanation as to the incompetence of his staff, apologize and re-send a bill to the proper address as I requested (on multiple subsequent occasions) DrO'*** instead chose to simply exaggerate his original response with another that completely lacks any explanation or details that support his (false) claim and instead only offers another arbitrary repetition of his original response.I urge you to please accept DrO'***'s offer to provide you 1-copies of the original invoices supposedly they sent to me and 2-comprehensive, unaltered and detailed copies of his practice's billing notes showing that these invoices were sent to my correct address at that time.His surrogates/staff repeatedly lied to meThey did not send the last bill for my treatment as I repeatedly requested belowIn fact for the duration of my treatment, I had not-once been late on paymentCuriously DrO'*** alleges they sent me the bill for my final date-of-service on 6/17/(paid), 6/24/(paid), 7/9/(not sent/received)I remained at the same mailing address until April 18th of 2014, months and days after I was released from his care. I did not receive the final statements in my *** mailbox during this time.Furthermore, not-only have I always-forwarded my *** mail, but I've even kept the same phone number and email address for over years. Even before moving on 4/18/(months after my last treatment), I changed my legal address with the *** and forwarded all mail to this new address. My complaint is simple: it's unethical and poor business to report me to a collection agency, when this office never paid a single incidence of due diligence to even attempt to contact me by 3-modes of communication: US Mail, phone or email over the course of yearsThis issue has been handled improperly from the start and DrO'***'s office is refusing to take responsibility for their (lack-of) actions. To lay-out this complaint completely, please read on:-The first offense was that the office never sent me my bill. -The second offense, in +years there were no other attempts made to contact me about my outstanding balance though I have dutifully changed my mailing & forwarding addresses and maintained the same phone number and same email address.-The third offense was that even after I was contacted by the collection agency in the beginning of June of 2015, I was the party who contacted DrO'***'s office immediately to request a copy of the bill be sent to my current address, to resolve the issue and ask for an explanation why this happened in the first place. In my first phone call to this office, his representative and I agreed to have my bill "re-sent" to me this same weekUpon receipt of the bill, I would pay the balance by check, as that soon as my check was received by the doctor's office, they would contact the agency to have my name removed from collections. After this call, they failed to send me a bill.-Lastly, and most evident of of this practice's lack of care towards a patient and most-reflective of the office's unfailing incompetence regarding this issue: Once again, me the patient, am left tracking them down to send me a simple invoice for these medical servicesI had to call DrO'***'s office once again on June 17th of after having been contacted by the collection agency for the second timeAgain, the representative who answered the phone was extremely rude and then blamfor not having sent the office a check without even receiving a billAfter calling their office begging for a bill on these multiple occasions, I FINALLY received it last weekIt was dated Wednesday, 6/17/15; the significance of this date demonstrates in their absolute incompetence, that they STILL hadn't mailed it out until my final call to the office.Dutifully, and representative of my nature, upon receiving their statement I immediately mailed my check on Monday, June 22nd (days after having received it in the mail)Due to their baseless allegations that they have yet to receive my check on June 26th, the day DrO'*** replied to the last Revdex.com message, I have contacted my bank requesting a printed statement to ensure that this unorganized, poorly managed office actually cash my checkThis office can not be trusted to provide even the most-basic of health service billing & communication; and the deception occurring is disturbing and unethicalI will gladly provide the Revdex.com any documentation necessary
Regards,
*** ***