Because *** *** is conducting a fraud investigation, they have asked us to limit our conversations with O'Meara Ford, and to have them speak with ** directly Here is the statement we received from ** today:We're making progress on your dispute Dispute Number: *** Date Posted:
3/19/Merchant Name: O MEARA FORD Amount of Transaction: Card Number: XXXXXXXXXXXXStatus: Waiting on Merchant We contacted the merchant days ago about your disputeWe have no news yet, but the merchant has a total of days to get back to usWe’ll let you know as soon as we hear from the merchantYou do not need to take any action at this timeWe just wanted to assure you that your dispute is still in processThank you for your patience Questions about your dispute? Call us at ###-###-#### days a week, 7:a.mto 11:p.m., Central TimeFax Number###-###-####Sincerely, *** *** *** *** Dispute Resolution Center
Complaint: ***
I am rejecting this response because: I signed a contract agreeing to the terms of a loanThey then called me and told me that I have to put an additional $3,down or return the carI still to this date have not received one penny of my down payment.They also refused to
give me my credit rejection letter from the lender which is against my rights according to the EEOC
Sincerely,
*** ***
The documents that were provided to myself Logan which I am a femaleWas not my signature and the date on the document was dated one month before I purchased the carThe documents is dated 3/and all my other paperwork was dated 4/9/ Also both people in the loan didn't not sign this documentAnd this document was not disclosed to my fanance companyThe flat out told me of they had know that this car was a branded lemon title they would not have funded the loan The for was also not check off on any part of it stating that this was a branded title I want then to refund my money or put me in a brand new car for the same price or give me full trade in value so I can purchase a new car.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meThank you very much for your helpI am incredibly impressed by the speed at which you were able to address this with O'meara FordIt really makes me so happy to know that there is an organization who can help me when situations like this arise
Sincerely,
*** ***
To Whom It May Concern, *** *** did not purchase a vehicle from O'Meara Ford. From what we understand, Mr*** picked a truck that he likes and is happy with, but his family members wanted him to get a different vehicle. We respectfully ask for this complaint to be removed
as the person making the complaint is not a customer of O'Meara Ford. Thank you kindly
Complaint: ***
I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were!
Sincerely,
*** *** *** ***
Initial Business Response /* (1000, 5, 2015/09/24) */
A typical 100,wrangler likely would have had some modifications; wheels and tires would probably be first on the listAs the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their
concernOn all pre-owned vehicles with over 70,miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kindWe will offer nothing but the best wishes for them going forward
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
Matter was not resolvedWas put in contact with *** *** from O'MearaHe had told me he would do the best he could for meAfter numerous calls I specified what I would like done to handle this matterAgain got the run aroundWas told *** who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never didI called again today and was told by *** that *** should be calling and they are not willing to do anything to resolve these issues
Final Consumer Response /* (4200, 16, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not recommend this dealership to anyoneThey have been in business for many years and you would think they would handle customer service betterI will keep filing complaints as long as they are not willing to do anything in this matter
Final Business Response /* (4000, 18, 2015/10/23) */
We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the check from O'Meara Ford for the cash deposit of $by *** this morning Thank you
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/11/27) */
We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara FordTo stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
in 8-weeks, hopefully I don't receive anything elsecalled 1-for Ford Corporate and had them remove me as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also want it to be known that I NEVER threatened to cause harm to anyoneI have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail
Sincerely,
*** ***
To whom it may concern: *** *** did purchase a warranty at the time of purchase on 12/16/ and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is requiredThe claim was denied by the warranty company due to *** *** not
being able to provide the required supporting documents of having preformed the required maintenanceHe has tried to dispute the denial of his claim. And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I spoke with one of your coworkers earlier today and told her we dealing with a disgruntled former employee here As soon as management became aware we undid the dealShe since been harassing the sales person whom tried to sell her the car threating to do what ever she can to cause us harmI
mentioned to the person that works with you we have a form in her paperwork that clearly states not to do anything to the vehicle until the financing is finalized and we tell the customer that its ok to alter the vehicleUnfortunately the form was not signed it was in the paperwork blank, so we will give her the $if she will contact Emilie M*** the manager on the deal***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have personally spoken with *** ***We agreed to a refund of the diagnostic charge for the A/C repairA check will be sent to the customer's address this afternoon
Complaint: ***
I am rejecting this response because: I believe that the decision made by this company to not honor the warranty based on lack of receipts for oil I purchased for the vehicle is wrong Being a mechanic for years I maintained the vehicle myself rather than pay the prices they charge in order to keep the records they now say are required As my original complain indicates, we have had nothing but issues with this dealership since purchasing the car and their denial has just added to the opinion I hold of their very poor business practices *** *** has reached out to me and I am hopeful that he will help come to a decent resolution of the issue If that happens, I will be happy to withdraw my complaint Fingers crossed
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My mistake I confused the gender of Logan; my apologiesAs I have previously stated come in and see me and we will work something out with youI am off on Wednesday's but Thursday Friday etcI will be thereThe earlier dates are when ***'s representative singed the formWe don't want or expect you not to want to have a resolution that isn't fairI would ask that you refrain from accusing forgery that is not ok
Initial Business Response /* (1000, 5, 2015/07/23) */
Obviously our sales guide encouraged *** *** to come in and work out a deal with usIt must of sounded reasonable to our sales guide: what *** *** was thinkingUnfortunately when he came in for what ever reason his trade was not going to
make up any difference between our asking price and the minimum required amount to achieve his desired termsWe would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our salesWe do apologize for upsetting *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very very clear on the condition of my trade in, there were no surprises thereI would have never made the trip up there had I been told that the offer I made was not going to be enoughI clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable
Final Business Response /* (4000, 9, 2015/07/28) */
We have nothing else to add to our response
After review of this complaint, Omeara Ford will process a check for $and send in the mail to *** *** today 03/13/
Because *** *** is conducting a fraud investigation, they have asked us to limit our conversations with O'Meara Ford, and to have them speak with ** directly Here is the statement we received from ** today:We're making progress on your dispute Dispute Number: *** Date Posted:
3/19/Merchant Name: O MEARA FORD Amount of Transaction: Card Number: XXXXXXXXXXXXStatus: Waiting on Merchant We contacted the merchant days ago about your disputeWe have no news yet, but the merchant has a total of days to get back to usWe’ll let you know as soon as we hear from the merchantYou do not need to take any action at this timeWe just wanted to assure you that your dispute is still in processThank you for your patience Questions about your dispute? Call us at ###-###-#### days a week, 7:a.mto 11:p.m., Central TimeFax Number###-###-####Sincerely, *** *** *** *** Dispute Resolution Center
Complaint: ***
I am rejecting this response because: I signed a contract agreeing to the terms of a loanThey then called me and told me that I have to put an additional $3,down or return the carI still to this date have not received one penny of my down payment.They also refused to
give me my credit rejection letter from the lender which is against my rights according to the EEOC
Sincerely,
*** ***
The documents that were provided to myself Logan which I am a femaleWas not my signature and the date on the document was dated one month before I purchased the carThe documents is dated 3/and all my other paperwork was dated 4/9/ Also both people in the loan didn't not sign this documentAnd this document was not disclosed to my fanance companyThe flat out told me of they had know that this car was a branded lemon title they would not have funded the loan The for was also not check off on any part of it stating that this was a branded title I want then to refund my money or put me in a brand new car for the same price or give me full trade in value so I can purchase a new car.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
meThank you very much for your helpI am incredibly impressed by the speed at which you were able to address this with O'meara FordIt really makes me so happy to know that there is an organization who can help me when situations like this arise
Sincerely,
*** ***
To Whom It May Concern, *** *** did not purchase a vehicle from O'Meara Ford. From what we understand, Mr*** picked a truck that he likes and is happy with, but his family members wanted him to get a different vehicle. We respectfully ask for this complaint to be removed
as the person making the complaint is not a customer of O'Meara Ford. Thank you kindly
Complaint: ***
I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were!
Sincerely,
*** *** *** ***
Initial Business Response /* (1000, 5, 2015/09/24) */
A typical 100,wrangler likely would have had some modifications; wheels and tires would probably be first on the listAs the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their
concernOn all pre-owned vehicles with over 70,miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kindWe will offer nothing but the best wishes for them going forward
Initial Consumer Rebuttal /* (3000, 12, 2015/10/14) */
Matter was not resolvedWas put in contact with *** *** from O'MearaHe had told me he would do the best he could for meAfter numerous calls I specified what I would like done to handle this matterAgain got the run aroundWas told *** who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never didI called again today and was told by *** that *** should be calling and they are not willing to do anything to resolve these issues
Final Consumer Response /* (4200, 16, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would not recommend this dealership to anyoneThey have been in business for many years and you would think they would handle customer service betterI will keep filing complaints as long as they are not willing to do anything in this matter
Final Business Response /* (4000, 18, 2015/10/23) */
We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I received the check from O'Meara Ford for the cash deposit of $by *** this morning Thank you
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/11/27) */
We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara FordTo stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 8, 2015/12/01)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
in 8-weeks, hopefully I don't receive anything elsecalled 1-for Ford Corporate and had them remove me as well
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI also want it to be known that I NEVER threatened to cause harm to anyoneI have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail
Sincerely,
*** ***
To whom it may concern: *** *** did purchase a warranty at the time of purchase on 12/16/ and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is requiredThe claim was denied by the warranty company due to *** *** not
being able to provide the required supporting documents of having preformed the required maintenanceHe has tried to dispute the denial of his claim. And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I spoke with one of your coworkers earlier today and told her we dealing with a disgruntled former employee here As soon as management became aware we undid the dealShe since been harassing the sales person whom tried to sell her the car threating to do what ever she can to cause us harmI
mentioned to the person that works with you we have a form in her paperwork that clearly states not to do anything to the vehicle until the financing is finalized and we tell the customer that its ok to alter the vehicleUnfortunately the form was not signed it was in the paperwork blank, so we will give her the $if she will contact Emilie M*** the manager on the deal***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have personally spoken with *** ***We agreed to a refund of the diagnostic charge for the A/C repairA check will be sent to the customer's address this afternoon
Complaint: ***
I am rejecting this response because: I believe that the decision made by this company to not honor the warranty based on lack of receipts for oil I purchased for the vehicle is wrong Being a mechanic for years I maintained the vehicle myself rather than pay the prices they charge in order to keep the records they now say are required As my original complain indicates, we have had nothing but issues with this dealership since purchasing the car and their denial has just added to the opinion I hold of their very poor business practices *** *** has reached out to me and I am hopeful that he will help come to a decent resolution of the issue If that happens, I will be happy to withdraw my complaint Fingers crossed
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
My mistake I confused the gender of Logan; my apologiesAs I have previously stated come in and see me and we will work something out with youI am off on Wednesday's but Thursday Friday etcI will be thereThe earlier dates are when ***'s representative singed the formWe don't want or expect you not to want to have a resolution that isn't fairI would ask that you refrain from accusing forgery that is not ok
Initial Business Response /* (1000, 5, 2015/07/23) */
Obviously our sales guide encouraged *** *** to come in and work out a deal with usIt must of sounded reasonable to our sales guide: what *** *** was thinkingUnfortunately when he came in for what ever reason his trade was not going to
make up any difference between our asking price and the minimum required amount to achieve his desired termsWe would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our salesWe do apologize for upsetting *** ***
Initial Consumer Rebuttal /* (3000, 7, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was very very clear on the condition of my trade in, there were no surprises thereI would have never made the trip up there had I been told that the offer I made was not going to be enoughI clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable
Final Business Response /* (4000, 9, 2015/07/28) */
We have nothing else to add to our response