To whom it may concern: [redacted] did purchase a warranty at the time of purchase on 12/16/ and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is requiredThe claim was denied by the warranty company due to [redacted] not being able to provide the required supporting documents of having preformed the required maintenanceHe has tried to dispute the denial of his claim And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also want it to be known that I NEVER threatened to cause harm to anyoneI have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara FordTo stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) in 8-weeks, hopefully I don't receive anything elsecalled 1-for Ford Corporate and had them remove me as well
I have personally spoken with [redacted] We agreed to a refund of the diagnostic charge for the A/C repairA check will be sent to the customer's address this afternoon
My mistake I confused the gender of Logan; my apologiesAs I have previously stated come in and see me and we will work something out with youI am off on Wednesday's but Thursday Friday etcI will be thereThe earlier dates are when ***'s representative singed the formWe don't want or expect you not to want to have a resolution that isn't fairI would ask that you refrain from accusing forgery that is not ok
Complaint: [redacted] I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were! Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Obviously our sales guide encouraged [redacted] to come in and work out a deal with usIt must of sounded reasonable to our sales guide: what [redacted] was thinkingUnfortunately when he came in for what ever reason his trade was not going to make up any difference between our asking price and the minimum required amount to achieve his desired termsWe would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our salesWe do apologize for upsetting [redacted] *** Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was very very clear on the condition of my trade in, there were no surprises thereI would have never made the trip up there had I been told that the offer I made was not going to be enoughI clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable Final Business Response / [redacted] (4000, 9, 2015/07/28) */ We have nothing else to add to our response
This is an unfortunate misunderstanding If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with [redacted] We communicate to our customer what the lender is willing to finance and we review all contracts with each of our customers clarify any concerns [redacted] signed the contracts which stated the down payment agreed upon [redacted] 's loan has already been finalized by his bank, so unfortunately we are not able to make any changes We wish [redacted] the best going forward and hope all works out well with him
Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ [redacted] came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns [redacted] did provide bank statements,however the lender that showed interest in providing him a loan did request tax returns [redacted] failed to provide them so the lender said they would not do the loan.So we had [redacted] return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for [redacted] A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank repfor that lender and verify this to really be true.The repchecked into it and said this was true.We then contacted [redacted] and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told [redacted] come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if [redacted] was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning [redacted] business and are sorry that this situation happened.We hope things worked out well for [redacted] and wish him the very best going forward
[redacted] , Service director responding I spoke with [redacted] this morning, apologized for the delay in getting back to her as I was out of the office on FridayO'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle a priority but due to back log it may be late today or tomorrow before we had a more accurate time frameWe will accept responsibility of rental charges until vehicle is repaired and or returned to customer
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ A typical 100,wrangler likely would have had some modifications; wheels and tires would probably be first on the listAs the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their concernOn all pre-owned vehicles with over 70,miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kindWe will offer nothing but the best wishes for them going forward Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/14) */ Matter was not resolvedWas put in contact with [redacted] from O'MearaHe had told me he would do the best he could for meAfter numerous calls I specified what I would like done to handle this matterAgain got the run aroundWas told [redacted] who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never didI called again today and was told by [redacted] that [redacted] should be calling and they are not willing to do anything to resolve these issues Final Consumer Response / [redacted] (4200, 16, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not recommend this dealership to anyoneThey have been in business for many years and you would think they would handle customer service betterI will keep filing complaints as long as they are not willing to do anything in this matter Final Business Response / [redacted] (4000, 18, 2015/10/23) */ We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again
To whom it may concern: [redacted] did purchase a warranty at the time of purchase on 12/16/ and in the documents he used to submit a claim it is clearly stated in the terms of the contract that proper maintenance is requiredThe claim was denied by the warranty company due to [redacted] not being able to provide the required supporting documents of having preformed the required maintenanceHe has tried to dispute the denial of his claim And we have no way of helping him at this point we can only express our sorrow in him having bought from us and ending up in this situation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also want it to be known that I NEVER threatened to cause harm to anyoneI have tried calling the number they gave me and can't get anyone to answer it and it won't allow me to leave a voicemail Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/11/27) */ We have contacted all of our marketing partners to stop mailers from being sent to the above address by O'Meara FordTo stop mailer sent from Ford Corporate, please call X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) in 8-weeks, hopefully I don't receive anything elsecalled 1-for Ford Corporate and had them remove me as well
I have personally spoken with [redacted] We agreed to a refund of the diagnostic charge for the A/C repairA check will be sent to the customer's address this afternoon
My mistake I confused the gender of Logan; my apologiesAs I have previously stated come in and see me and we will work something out with youI am off on Wednesday's but Thursday Friday etcI will be thereThe earlier dates are when ***'s representative singed the formWe don't want or expect you not to want to have a resolution that isn't fairI would ask that you refrain from accusing forgery that is not ok
Complaint: [redacted] I am rejecting this response because: Omera Ford is not a good company and I want my complaint to be known as a Buyer beware so others DO NOT get treated the way were! Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/23) */ Obviously our sales guide encouraged [redacted] to come in and work out a deal with usIt must of sounded reasonable to our sales guide: what [redacted] was thinkingUnfortunately when he came in for what ever reason his trade was not going to make up any difference between our asking price and the minimum required amount to achieve his desired termsWe would always prefer that we are able to accommodate any customers desired terms, however if we did not invite customers in to attempt to get together on terms we would probably not make a fair portion of our salesWe do apologize for upsetting [redacted] *** Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was very very clear on the condition of my trade in, there were no surprises thereI would have never made the trip up there had I been told that the offer I made was not going to be enoughI clearly stated my offer and trade in to the salesman via email, voicemail and text, yet somehow the price increased by 4k once I got there! I find that to be unacceptable Final Business Response / [redacted] (4000, 9, 2015/07/28) */ We have nothing else to add to our response
This is an unfortunate misunderstanding If we are not able arrange the financing for any reason, we immediately reach out to our customers as we did with [redacted] We communicate to our customer what the lender is willing to finance and we review all contracts with each of our customers clarify any concerns [redacted] signed the contracts which stated the down payment agreed upon [redacted] 's loan has already been finalized by his bank, so unfortunately we are not able to make any changes We wish [redacted] the best going forward and hope all works out well with him
Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ [redacted] came in to the store and tried to purchase a truck.He is a self employed roofer,so it was made clear that the perspective lender would require proof of income via bank statements and or tax returns [redacted] did provide bank statements,however the lender that showed interest in providing him a loan did request tax returns [redacted] failed to provide them so the lender said they would not do the loan.So we had [redacted] return the vehicle.The next morning our finance director noticed the bank had funded the loan? She immediately contacted them to let them know that they had funded the loan for [redacted] A short time later the lender call our finance director back and said they had mistakenly funded the loan and would honor the mistake and do the loan.Having never seen this happen before in my 25+ years of doing this I asked the finance director to call the bank repfor that lender and verify this to really be true.The repchecked into it and said this was true.We then contacted [redacted] and told him the good news and he said he would talk to his spouse/lady friend and let us know.On the next contact with us he said he would be in later to do the deal.When he was a no show we contacted him again and he said he would do it only if we gave him a better deal.It was then explained to him that we could not change the terms as that would require resigning documents and the lender said they would honor the loan as it was,but would not reconsider if we submitted a different contract to do a loan with him.We then told [redacted] come on in and we would work out some kind of good will payment biased solely on an attempt to provide some tangible compensation for the confusion even though we technically had done nothing wrong.We felt if [redacted] was still going to be kind enough to do business here it would be the right thing to do.Having opted out completely we both basically expended a fair amount of time and energy to no avail.Obviously we regret not earning [redacted] business and are sorry that this situation happened.We hope things worked out well for [redacted] and wish him the very best going forward
[redacted] , Service director responding I spoke with [redacted] this morning, apologized for the delay in getting back to her as I was out of the office on FridayO'Meara agreed to take over payment for the rental car as of Friday and that we would make the diagnosis and repair her vehicle a priority but due to back log it may be late today or tomorrow before we had a more accurate time frameWe will accept responsibility of rental charges until vehicle is repaired and or returned to customer
We have nothing further to add
Initial Business Response / [redacted] (1000, 5, 2015/09/24) */ A typical 100,wrangler likely would have had some modifications; wheels and tires would probably be first on the listAs the customer states they noticed a noise after taking delivery of the vehicle and we promptly responded to their concernOn all pre-owned vehicles with over 70,miles we have the customer sign a document making them aware that current and future concerns would be their responsibility in conjunction with the federally required disclosure anyone purchasing from us is made aware that thing can and likely will go wrong with vehicles of this kindWe will offer nothing but the best wishes for them going forward Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/14) */ Matter was not resolvedWas put in contact with [redacted] from O'MearaHe had told me he would do the best he could for meAfter numerous calls I specified what I would like done to handle this matterAgain got the run aroundWas told [redacted] who was one of the first gentleman I spoke with, was going to call me..SURPRISE he never didI called again today and was told by [redacted] that [redacted] should be calling and they are not willing to do anything to resolve these issues Final Consumer Response / [redacted] (4200, 16, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not recommend this dealership to anyoneThey have been in business for many years and you would think they would handle customer service betterI will keep filing complaints as long as they are not willing to do anything in this matter Final Business Response / [redacted] (4000, 18, 2015/10/23) */ We agree as we believe this customers expectations are beyond what we would consider reasonable, so we too would choose not to do business with them again