Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It seems we have stayed at a standstill for resolving the
issues regarding the height and workmanship of the cement patioIt was poured
higher than what was in the written signed estimatePlus the removal of the
base was not done as it was stated in written signed estimate even though I was
still charged for itA resolution regarding payment seems to be needed to
close this matterI am not happy with the concrete splatter still on my
sliding glass door, nor the fact that cement chunks are presentI do not feel
that the $of the removal of base should be included in priceSince the
base was not removedAlso concrete was poured out of the edges of the base,
and not solid throughout the slabI don’t think it is quality craftsmanshipI would like to resolve this matter
Regards,
*** ***
Revdex.com:
Never received deposit, nor has company been in touch with us.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We have contacted the Customer and have asked them to forward us the items that needed to be addressed We have received the photos and are reviewing them and will be in contact with the customer this weekWe are going to address the items that Our company is responsible
for.
Thank You ,
O'Neil Concrete
Revdex.com:
I have saw the response made by the customer and have outlined my response as followsthe height of the patio was poured to code for the way the landscape design by the owners propertyThe old slab was poured level on top of a frost wall and all water drained towards the house and the patio doorThe new concrete was a set height per code to allow entrance from the yard (grass) and the patio door to codethe landscaping was a set height and we poured this for drainage of the yard and patio slab itselfThe concrete was poured extra thick in spots to allow the concrete to be poured on the homeowners demo project, the home owner removed old concrete and asked us to remove the old concrete chunks that they put on the back lot we did that as requested.
there were pieces of concrete there when we looked at the project from the homeowners by the old patioSo far as the concrete not being finished or proper thickness the patio is poured at inches in spots and we did this due to landscape layout and codeWe did go back and show the owner that the proper pitch was set with a level, and cleaned the patio door the same dayI believe that owner is worried that the patio slab will leak in the building since the old one was poured with water pitched towards the house I have told the customer we warranty on our work is one year they wanted extended and we are not in a position to do that only on concreteAt this point we feel we have completed our job professionally and stand behind our work.
Sincerely,
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It seems we have stayed at a standstill for resolving the
issues regarding the height and workmanship of the cement patioIt was poured
higher than what was in the written signed estimatePlus the removal of the
base was not done as it was stated in written signed estimate even though I was
still charged for itA resolution regarding payment seems to be needed to
close this matterI am not happy with the concrete splatter still on my
sliding glass door, nor the fact that cement chunks are presentI do not feel
that the $of the removal of base should be included in priceSince the
base was not removedAlso concrete was poured out of the edges of the base,
and not solid throughout the slabI don’t think it is quality craftsmanshipI would like to resolve this matter
Regards,
*** ***
We received your message on 4-15-and will process your depositWe apologize for any inconvenience and our busy scheduleO'Neil Concrete
Revdex.com:
Never received deposit, nor has company been in touch with us.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We have contacted the Customer and have asked them to forward us the items that needed to be addressed We have received the photos and are reviewing them and will be in contact with the customer this weekWe are going to address the items that Our company is responsible
for.
Thank You ,
O'Neil Concrete
Revdex.com:
I have saw the response made by the customer and have outlined my response as followsthe height of the patio was poured to code for the way the landscape design by the owners propertyThe old slab was poured level on top of a frost wall and all water drained towards the house and the patio doorThe new concrete was a set height per code to allow entrance from the yard (grass) and the patio door to codethe landscaping was a set height and we poured this for drainage of the yard and patio slab itselfThe concrete was poured extra thick in spots to allow the concrete to be poured on the homeowners demo project, the home owner removed old concrete and asked us to remove the old concrete chunks that they put on the back lot we did that as requested.
there were pieces of concrete there when we looked at the project from the homeowners by the old patioSo far as the concrete not being finished or proper thickness the patio is poured at inches in spots and we did this due to landscape layout and codeWe did go back and show the owner that the proper pitch was set with a level, and cleaned the patio door the same dayI believe that owner is worried that the patio slab will leak in the building since the old one was poured with water pitched towards the house I have told the customer we warranty on our work is one year they wanted extended and we are not in a position to do that only on concreteAt this point we feel we have completed our job professionally and stand behind our work.
Sincerely,
***
We will have to look at this during warmer weather in spring ,, frost is in the ground now I will pass this on to *** *** O'Neil Concrete