I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took from October to December for a response - unacceptable Unit continues to blow cold air The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $is what he quoted me for that part I asked for an apology for the customer service issues in my complaint - to date I have received no such apology He came and went from my house with no acknowledgement to anyone there, no communications, no nothing Regards, [redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Businesses offer to solve my complaint was non-existent They simply denied having caused damage to my vehicleHe also said that I became irate the evening he was here, which is also incorrect Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle The problem I had with the situation is that when it came time fix it, he wanted to do it himself I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings I will not accept a response from Chuck until he fixes what he damaged He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town He had me get the paint code from the paint shop that custom painted it All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured" The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site However this person seems lack the integrity to fix that which he breaks while on a job site Regards, [redacted]
RE: Revdex.com Case #: ***.We are FALSELY accused of scratching your Jeep.To Whom It May Concern:We are extremely happy that we provided a service call and solution for the repair of your failed heat pumpWe werereferred to you to by your insurance company and you had a $copayHowever, we are
extremely upset and disturbedby this complaintYou accuse us of putting equipment in your open jeep (that we noted had a lot of sticks and debris in it)during a large rain storm when we encountered when we were out to repair your HVAC systemBecause of the thunderstorm, we had to stop working for a few hours, and return when the rain stopped, which is exactly what we didYour wifestates that she saw us working near your Jeep (because it occupied the minimal amount of space in your drivewaybetween your heat pump and our truck)She also stated that she did not see us put anything in your open jeep (because wedidn't do anything of the sort)Your wife confirms that we did leave parts leaning up against the side of your houseYousaid to me if we did not do the damage, who did? Having been personally present at both of the visits to your home onthat very rainy day, I immediately was able to deny any wrong doing or, in this case, any stupid doingWe are not thatsimple as to put metal tools and equipment in your open truck despite its appearanceNeedless-to-say, heat pumpcondenser units reside outside so we didn't have to consider protecting its parts from that or any other day's awfulweatherAs soon as I heard of the complaint, I rushed back over to your home immediatelyAlthough l denied anyculpability, you insisted that we caused the scratchesAs a companywe see up to different clients a day, 6- days aweek, and we haven't had a customer complaint in nearly yearsBecause of how smooth, our business has been running,I wanted to do everything possible in order to try and please you, I offered to return your $copayInitially, you werehappy with thatThen you bean to escalate and get irateBecause I had recently been taught by a friend how to hand-sand,paint, and thereby remove some deep scratches caused by my step-son when he used a metal brush to decorate one side ofmy fiance's car, I said I would take care of the scratchesInitially, this solution was just fineYou were going to call mewith the paint code so I could buy the correct color and various materials that I was going to needA few days later,instead of calling with the paint codes, you called me and said the work could only be done at professional auto paintshop, and you needed to see the quote beforehandAt this time, because you repeatedly kept upping the anty, I againoffered to return your copay, and told you I, regrettably, did not feel that my company was going to be able to satisfy youbeyond the provided repair of your heat pump condenserWe are sorry about the damage to your jeep (and our businessrelationship); however, we did not scratch your vehicle.Our Sincere Regrets,CK WeismanManagement
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** =================I read the statement from Mr, WisemanMrWiseman is lying about what he told usHe yelled at me on the phone: "Why did you report me to the Revdex.com?|He never made any suggestions that there was another reason for the failure of the second heating elementIt lasted minutes after his crew installed the second oneIn fact the second person of the crew with ***, touched the bare wires with a metal scaffold, which they could never get back into placeThey left in a hurryThen the unit failedI turned the power off and on at the circuit breaker boxNow it runs off and onWhen it does not run we use ourportable heaters.Also, MrWiseman NEVER offered to give us credit for what we already paid him, toward the installation of a new furnaceThat is an absolute lieThis man tells nothing but lies.I stated in our phone conversation, that I was not pleased with his work either time and that I did give him a second chance to get things rightHe kept yelling on the phone, and I said""I no longer wish to have any business with youThank you very muchGoodbye." I then hung up the phone
Since, I have had two encounters with him and his service, I read all of the complaints against him, and he follows a pattern of doing shoddy work, charging for visits to fix his first failed or partial repairsI feel he is a poorly trained con-man out to bilk and cheat people out of their money. I want a full refund of all of my money from himI disputed the original payment of $with the credit card companyWhen he sent his men out to replace the second heating element, I was under the impression it would be no charge for the service for this visitI told him that before he sent his men outHe asked me: :You expect this next visit to be free?" I said yesHe walked offLater when his men came out, they wanted $ about $I protested and they called MrWiseman and reported that to himI got on the phone with him, and he said the least he would take was $I said okay, as I felt I was being held hostageThey replaced the second heater element and it failed minutes after his men left (after one of them hit a wire and caused sparks) After the failure the second time, I reported MrWiseman and his company to the Revdex.com for their substandard serviceI then put a block on my credit card for the original first serviceI want a full refund of the $I paid for the second visit, which I feel was extorted from meThe work of MrWiseman is shoddy, expensive and second rateHe is a liar as wellI want nothing further to do with MrWiseman, except for a refund in fullI do not want to be contacted by him again by him for any reason.Thank you very much, *** ***
On Monday, December 21, 2015, we were first notified by the Revdex.com that the second heat strip we had installed in the client's 31-YEAR-OLD ELECTRIC FURNACE had failed againIn fact, Mr. *** had never called us to inform us of the failure; he simply called the Revdex.comI question here as
to whether or not Mr*** really wished to seek any resolutionI immediately called Mr*** and asked him about the furnace situationHe was mean and curt on the phoneNotable, is that the first heat strip that we installed lasted about weeks before it failedHowever, he stated about a week after the second heat ship was installed (and the client charged for the labor only because our parts distributor warranted the part), the furnace began to 'work sporadically It was pointed out to Mr*** that if the Heat strip had again failed, the electric furnace would not have run at all, let alone sporadically Furthermore, I stated that I suspected a bad Flame Roll-out Sensor or short in a wall thermostat as the culprit for the unit's sporadic operationNonetheless, our repair had to be performing properly or the electric furnace would not operate at all.I reiterated to Mr***, that I did not feel he should put any more money into the repair of this unit because of its age and he should strongly consider its replacementTo that end, the Mr. *** was told that the company was willing to apply 100% of what he had paid us to date to a new furnace, which then completely installed would cost ONLY $1,800.00!Mr*** then stated that the company should replace the furnace for free and if we weren't willing to do so, he would be 'content with our furnace that runs sporadically.' He then huthe phone.Despite the client's complaint, this offer remains open because we do not want his apparent continued although 'sporadic' use of this old, possibly very dangerous and hazardous furnace on our conscience when it totally fails and they are without heat or something worse occurs.Respectfully submitted,Chuck Weisman
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Businesses offer to solve my complaint was non-existent They simply denied having caused damage to my vehicleHe also said that I became irate the evening he was here, which is also incorrect Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle The problem I had with the situation is that when it came time fix it, he wanted to do it himself I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings I will not accept a response from Chuck until he fixes what he damaged He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town He had me get the paint code from the paint shop that custom painted it All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured" The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site However this person seems lack the integrity to fix that which he breaks while on a job site
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took from October to December for a response - unacceptable Unit continues to blow cold air The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $is what he quoted me for that part I asked for an apology for the customer service issues in my complaint - to date I have received no such apology He came and went from my house with no acknowledgement to anyone there, no communications, no nothing
Regards,
*** ***
We are very sorry that all of these electrical repairs were required Unfortunately, sometimes all of the required repairs do not always present themselves in-full and/or upfront, especially when there are numerous electrical issues keeping a system from starting altogether It is
not uncommon and I have personally seen numerous similar situations where a shorted-out Service Disconnect cause similar problems sometimes the damage is more extensive and sometimes it is not In the case of your system where the outside Condenser unit is approaching years of age and has not been well maintained and a service disconnect shorts out, the damage can and unfortunately is very extensiveAfter all of the discounts we could apply and the warranty of the part and its labor, we have a $invoice and you have everything working, including your old outdoor condenser unit We have discounted our labor by at least 50%The igniter module that could be replaced under warranty most certainly wasHowever, you are still unhappy To that end, we want to make you an offer that if accepted will close this account and any further collection activity that would focus on the full amount currently due plus other legally applicable costs.We will accept $400, a further discount of: 41%, if received no later than January, 2016.Respectfully Submitted,*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took from October to December for a response - unacceptable Unit continues to blow cold air The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $is what he quoted me for that part I asked for an apology for the customer service issues in my complaint - to date I have received no such apology He came and went from my house with no acknowledgement to anyone there, no communications, no nothing Regards, [redacted]
Revdex.com: I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Businesses offer to solve my complaint was non-existent They simply denied having caused damage to my vehicleHe also said that I became irate the evening he was here, which is also incorrect Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle The problem I had with the situation is that when it came time fix it, he wanted to do it himself I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings I will not accept a response from Chuck until he fixes what he damaged He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town He had me get the paint code from the paint shop that custom painted it All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured" The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site However this person seems lack the integrity to fix that which he breaks while on a job site Regards, [redacted]
RE: Revdex.com Case #: ***.We are FALSELY accused of scratching your Jeep.To Whom It May Concern:We are extremely happy that we provided a service call and solution for the repair of your failed heat pumpWe werereferred to you to by your insurance company and you had a $copayHowever, we are
extremely upset and disturbedby this complaintYou accuse us of putting equipment in your open jeep (that we noted had a lot of sticks and debris in it)during a large rain storm when we encountered when we were out to repair your HVAC systemBecause of the thunderstorm, we had to stop working for a few hours, and return when the rain stopped, which is exactly what we didYour wifestates that she saw us working near your Jeep (because it occupied the minimal amount of space in your drivewaybetween your heat pump and our truck)She also stated that she did not see us put anything in your open jeep (because wedidn't do anything of the sort)Your wife confirms that we did leave parts leaning up against the side of your houseYousaid to me if we did not do the damage, who did? Having been personally present at both of the visits to your home onthat very rainy day, I immediately was able to deny any wrong doing or, in this case, any stupid doingWe are not thatsimple as to put metal tools and equipment in your open truck despite its appearanceNeedless-to-say, heat pumpcondenser units reside outside so we didn't have to consider protecting its parts from that or any other day's awfulweatherAs soon as I heard of the complaint, I rushed back over to your home immediatelyAlthough l denied anyculpability, you insisted that we caused the scratchesAs a companywe see up to different clients a day, 6- days aweek, and we haven't had a customer complaint in nearly yearsBecause of how smooth, our business has been running,I wanted to do everything possible in order to try and please you, I offered to return your $copayInitially, you werehappy with thatThen you bean to escalate and get irateBecause I had recently been taught by a friend how to hand-sand,paint, and thereby remove some deep scratches caused by my step-son when he used a metal brush to decorate one side ofmy fiance's car, I said I would take care of the scratchesInitially, this solution was just fineYou were going to call mewith the paint code so I could buy the correct color and various materials that I was going to needA few days later,instead of calling with the paint codes, you called me and said the work could only be done at professional auto paintshop, and you needed to see the quote beforehandAt this time, because you repeatedly kept upping the anty, I againoffered to return your copay, and told you I, regrettably, did not feel that my company was going to be able to satisfy youbeyond the provided repair of your heat pump condenserWe are sorry about the damage to your jeep (and our businessrelationship); however, we did not scratch your vehicle.Our Sincere Regrets,CK WeismanManagement
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** =================I read the statement from Mr, WisemanMrWiseman is lying about what he told usHe yelled at me on the phone: "Why did you report me to the Revdex.com?|He never made any suggestions that there was another reason for the failure of the second heating elementIt lasted minutes after his crew installed the second oneIn fact the second person of the crew with ***, touched the bare wires with a metal scaffold, which they could never get back into placeThey left in a hurryThen the unit failedI turned the power off and on at the circuit breaker boxNow it runs off and onWhen it does not run we use ourportable heaters.Also, MrWiseman NEVER offered to give us credit for what we already paid him, toward the installation of a new furnaceThat is an absolute lieThis man tells nothing but lies.I stated in our phone conversation, that I was not pleased with his work either time and that I did give him a second chance to get things rightHe kept yelling on the phone, and I said""I no longer wish to have any business with youThank you very muchGoodbye." I then hung up the phone
Since, I have had two encounters with him and his service, I read all of the complaints against him, and he follows a pattern of doing shoddy work, charging for visits to fix his first failed or partial repairsI feel he is a poorly trained con-man out to bilk and cheat people out of their money. I want a full refund of all of my money from himI disputed the original payment of $with the credit card companyWhen he sent his men out to replace the second heating element, I was under the impression it would be no charge for the service for this visitI told him that before he sent his men outHe asked me: :You expect this next visit to be free?" I said yesHe walked offLater when his men came out, they wanted $ about $I protested and they called MrWiseman and reported that to himI got on the phone with him, and he said the least he would take was $I said okay, as I felt I was being held hostageThey replaced the second heater element and it failed minutes after his men left (after one of them hit a wire and caused sparks) After the failure the second time, I reported MrWiseman and his company to the Revdex.com for their substandard serviceI then put a block on my credit card for the original first serviceI want a full refund of the $I paid for the second visit, which I feel was extorted from meThe work of MrWiseman is shoddy, expensive and second rateHe is a liar as wellI want nothing further to do with MrWiseman, except for a refund in fullI do not want to be contacted by him again by him for any reason.Thank you very much, *** ***
On Monday, December 21, 2015, we were first notified by the Revdex.com that the second heat strip we had installed in the client's 31-YEAR-OLD ELECTRIC FURNACE had failed againIn fact, Mr. *** had never called us to inform us of the failure; he simply called the Revdex.comI question here as
to whether or not Mr*** really wished to seek any resolutionI immediately called Mr*** and asked him about the furnace situationHe was mean and curt on the phoneNotable, is that the first heat strip that we installed lasted about weeks before it failedHowever, he stated about a week after the second heat ship was installed (and the client charged for the labor only because our parts distributor warranted the part), the furnace began to 'work sporadically It was pointed out to Mr*** that if the Heat strip had again failed, the electric furnace would not have run at all, let alone sporadically Furthermore, I stated that I suspected a bad Flame Roll-out Sensor or short in a wall thermostat as the culprit for the unit's sporadic operationNonetheless, our repair had to be performing properly or the electric furnace would not operate at all.I reiterated to Mr***, that I did not feel he should put any more money into the repair of this unit because of its age and he should strongly consider its replacementTo that end, the Mr. *** was told that the company was willing to apply 100% of what he had paid us to date to a new furnace, which then completely installed would cost ONLY $1,800.00!Mr*** then stated that the company should replace the furnace for free and if we weren't willing to do so, he would be 'content with our furnace that runs sporadically.' He then huthe phone.Despite the client's complaint, this offer remains open because we do not want his apparent continued although 'sporadic' use of this old, possibly very dangerous and hazardous furnace on our conscience when it totally fails and they are without heat or something worse occurs.Respectfully submitted,Chuck Weisman
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Businesses offer to solve my complaint was non-existent They simply denied having caused damage to my vehicleHe also said that I became irate the evening he was here, which is also incorrect Chuck was irate and I stayed calm, he admitted that he would fix the damage to my vehicle The problem I had with the situation is that when it came time fix it, he wanted to do it himself I paid to have it professionally painted, I expect to have a professional fix the damage that Chuck caused He stated in his response that there were sticks and debris in the vehicle, I have photos showing otherwise, there was some leaves from the rainstorm, however leaves cannot scratch metal I also have photos of the metal shavings still on the door inside the vehicle, again, leaves cannot create metal shavings I will not accept a response from Chuck until he fixes what he damaged He can continue to falsify his story, which is what he has done this entire time, however I will not accept it as resolved He damaged my property, my wife witnessed it, I have photos to prove it, and he admitted fault and offered to fix it and then backtracked He even went so far as to have me wrap my door up to keep it safe so he could pick it up and bring it to a few body shops around town He had me get the paint code from the paint shop that custom painted it All of this, to then just turn around and state that he did not damage it and is not going to fix it.He should not be advertising "licensed and insured" The main purpose behind the "insured" aspect is to give peace of mind to homeowners if they damage property while on the job site However this person seems lack the integrity to fix that which he breaks while on a job site
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It took from October to December for a response - unacceptable Unit continues to blow cold air The air conditioning unit is not on and therefore, the furnace should be blowing out warm/hot air - I have no explanation regarding this My previous suspicion that he blew the parts in exploration of a solution was accurate, therefore, I do not believe the parts charges are my responsibility He is suppose to be a professional and should be familiar with the equipment that he services and therefore, I should not be penalized for damage he caused looking for a solution to a problem I did not create I did not ask him to check the outside unit, he did this voluntarily, and therefore, this is the only part I am willing to pay for, $is what he quoted me for that part I asked for an apology for the customer service issues in my complaint - to date I have received no such apology He came and went from my house with no acknowledgement to anyone there, no communications, no nothing
Regards,
*** ***
We are very sorry that all of these electrical repairs were required Unfortunately, sometimes all of the required repairs do not always present themselves in-full and/or upfront, especially when there are numerous electrical issues keeping a system from starting altogether It is
not uncommon and I have personally seen numerous similar situations where a shorted-out Service Disconnect cause similar problems sometimes the damage is more extensive and sometimes it is not In the case of your system where the outside Condenser unit is approaching years of age and has not been well maintained and a service disconnect shorts out, the damage can and unfortunately is very extensiveAfter all of the discounts we could apply and the warranty of the part and its labor, we have a $invoice and you have everything working, including your old outdoor condenser unit We have discounted our labor by at least 50%The igniter module that could be replaced under warranty most certainly wasHowever, you are still unhappy To that end, we want to make you an offer that if accepted will close this account and any further collection activity that would focus on the full amount currently due plus other legally applicable costs.We will accept $400, a further discount of: 41%, if received no later than January, 2016.Respectfully Submitted,*** ***