O'Neil Nissan, Inc.

To Whom it May Concern,On October 5, 2013, *** *** brought a *** into our dealership for service diagnosticsThe issues on the Nissan *** were rear hatch inoperable, and right side power sliding door working correctly but the dash read that it was open, leaving the interior
lights on.On October 5, 2013, our dealership recommended that the *** replace one of the switches on the right side power sliding door to correct the interior light problemThey also recommend that they replace the body control module to correct the rear hatch problemOver a year later, the *** decided to revisit our dealership to replace the body-control - module in the ***.At some point between the tirne of diagnostics on October 5, 2013, and the service visit on November 14, 2014, the *** replaced one of the Switches in the right side power sliding door and probably from using the wrong parts or operating on the wrong switch; this did not fix their problemThe repair was not done by one of our Nissan certified technicians.The *** chose to replace the Body Control Module at our dealership on November 14, 2014, with a Nissan certified technician and this corrected the issue of the rear hatch riot opening, which is why service advisor Kitty J*** recommended that they leave the Body Control Module as it was*** was also given the old Body Control Module part back and was not charged for this serviceShould **and *** decide to schedule an appointment and come back to the dealership for service, we will happily determine which switch needs to be replaced, see if it is the correct part that they have purchased in the past, and they will pay for any necessary labor and parts required,Sincerely,Maggie O

In regard to vin *** purchased from ONeil Nissan.The customer purchased and signed paperwork for the above vehicle on Friday May 16, The next morning, Saturday May 17, 2014, the customer expressed concern about the interest rate charged (8.14%) and the amount financedAt
that time we were able to offer them alternative financing through a different bank GS59%At the same time gap insurance was added to the loan to help protect against inequity in the event of an insurance total loss.The customer accepted the alternative bank financing and a lower monthly payment.The customer returned a few days later again concerned about the amount they were financingThey carried a larger balance on the tradein than its current valueThey chose to purchase the above vehicle with $down payment leaving them financing a greater balance than the vehicle selling priceIf the tradein had more value or they had chosen to use more of a down payment the amount they are financing would not be as greatAt this time, as a courtesy we offered to pay for their vehicle oil changes in our service department times per year for as long as they own the vehicleThey accepted this certificate for future vehicle service.It is unfortunate that the customers tradein does not have a greater value; however the customer chose to proceed with the purchase including the second reduced financing arrangement.At this time we have been more than fair with the customer in light of the situation.Sincerely,