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O'Reilly Auto Parts Reviews (13)

To whom it may concern, We received a complaint letter under ID [redacted] which is attached The complaint letter was submitted against Bonlife as the company, but it lists our address ( [redacted] Way, Northlake , IL 60164) We are not aware of Bonlife nor are they located in our facility I have contacted the complainant which is [redacted] V [redacted] and explained this to her She apologized and was going to contact the Revdex.com to remove our address I spoke to someone at the Revdex.com this morning and that communication has not taken place so they suggested that I write this email Our company “ [redacted] ” is an International Logistics supplier and only provide service We do not sell any actual products Please contact me if you need any additional information regarding this issue Best Regards, ***

Sent: Thursday, October 01, 12:PM To: drteam Subject: RE: in response to complaint [redacted] Dear Madam or Sir, Thank you for the opportunity to respond to the allegations raised in the issue ID [redacted] by Mr [redacted] We have been in contact with Mrand Mrs [redacted] in separate conversations in an attempt to resolve this matter Todd's wife, Mrs [redacted] , booked two Non-member Hot Stone Envy massage sessions at $each for herself and her husband [redacted] for Friday, September 11, at NoonShe originally asked for a couples massage session and we explained we had availability at Noon and at 3:00pm She then asked if she could book our Hot Stone Envy session (hot stone massages) instead, and we informed we could only book that at Noon on 9/11/She acknowledged our cancellation policy of 50% of the scheduled service for a Same Day cancellation, and 100% for a No-Call/No-Show, and affirmed that the [redacted] card she gave us to put on file to hold her appointments would be charged in the event this policy was used We then reminded her that she had until 8:00pm that night to cancel without penalty and she confirmed the Noon appointments one final time Mrs [redacted] and Mr [redacted] had both been to our clinic together for couples massages on 2/1/and 7/3/2015, and Mr [redacted] also had a massage service by himself on 7/2/On 2/1/they received the Introductory Rate (discounted from the Non-Member rate) and on 7/2/and 7/3/they received the Non-Member rates On all prior visits they declined our membership program which offers sessions at a savings of 50% off our non-member rates They said each time they would rather pay the higher Non-Member rates than be obligated to a monthly payment in the membership program When the [redacted] 's were no-call/no-shows for their Noon appointment on 9/11/2015, we made two attempts in a minute period to contact themWe left a voice mail on the first call, and after we had not heard back we called a second time minutes laterUpon reaching them in the 2nd phone call, we let Mrs [redacted] know that their appointments would be charged as no-call/no-show to her [redacted] card on file We could hear Mr [redacted] getting angry in the background and she handed the phone to her husband [redacted] who became very upset about the cancellation fees that she had agreed to We have had multiple conversations with Mr [redacted] in order to resolve this matterThe total no-call no-show fee that she owed was $ Our therapists are paid on commission and our appointment cancellation policy and fees help us offset the costs of their missed pay when guests cancel at the last minute or simply no-show as the [redacted] 's did in this case Hot Stone sessions require the therapist to be booked for hours for the 90-minute guest session time as well as the preparation, setup time, and post-session disinfection of the equipmentOur cancellation fees also help to offset our expenses for the setup, preparation, and take-down fees for all the equipment required for a hot-stone session No-shows for hot-stone sessions are particularly troublesome in that the therapist misses hours of pay that could have been booked with other guests The cancellation/no-show fees help offset those expenses to ensure those therapists do get paid for their time and that our business recovers the cost of disinfection supplies and equipment wear and tearAnytime a hot stone session is setup for a guest prior to their scheduled arrival, there is necessary disinfection and wear and tear regardless if the guest shows up In an attempt to reach a satisfactory conclusion to this dispute, as a courtesy we offered to extend to them the Introductory Rate for the Hot Stone massages even though they were not eligibleThis discounted the no-show fee from $to $ In addition, after continued phone calls and conversations with Mr [redacted] , we also agreed to charge them the lower fee for a same-day cancel (50%) instead of the No-show fee (100%) As a result, we charged Mrs [redacted] 's [redacted] card for only $for the Hot Stone massage sessions that she booked instead of the fee they owed which was $ At this time we do not plan to recover the additional $that Mrs [redacted] owes for the no-call/no-show fee For reference, we have also attached our Published Price Board which hangs in our lobby, showing our member and non-member rates, as well as the Massage Envy appointment cancellation policy which is publicly posted online on the Massage Envy website (see attached for both) If we can provide any further information please let us know Best regards, Massage Envy Spa - Tomball FM Rd., Suite Tomball, Texas 281-255-

My name is *** *** on 8/16/at 9:AM me and my sister went to the O'Reily Auto Parts located at *** *** *** in Stockton CA to purchase Low Beams Bulbs fore my sisters Vehicle upon entering in to the store we were asked by a Mexican male who is a employee at the store he asked would our service require a computer parts look up? We both said yes, he replied back to us girls, Be right with you after this customer we said ok as we both went up and down the islejust to kill the time at this point we have been in the store fore approximately minutes time was not a problem we both said he's probably the only one working at this time we didn't see anyone else at the time.The store started to get more customers coming in so we decided to get in line and out from the parts department in the back of the store out walked a Caucasian male looked to be in his late 20s to early 30s looked at me and my sister and stated" Don't you just love when woman come in our store and don't know what they want" I was in dismay over what he said it was offensive out right degrading and uncalled for we don't want the young man fired we would like to hear that he and other employees will go through a Human Resource Class on customer curtsy and explained to them that that type of behavior O'Reily Auto Parts ( Headquaters) DOES NOT CODONE THIS TYPE OF BEHAVIOR it is also known as Creating a Hostile Work Environment fore other employee's me and my sister are asking that the store employee's at this location and surrounding locations go through a mandatory Human Resource Class on Customer Curtsy and follow up with its employee's so that this does not happen a gin in the future to anyone one man or womanYours Sincerely, *** ***

DO NOT GO TO O'REILLYI bought new parts they would not fit and the part that did work was broke from the factoryAvoid O'ReillyGo to a junk yard and get it atleast it will work compared to the junk that they sellI would not buy an air freshener for the car cause it might not fit on the mirrorIf the junk parts tear up I'm just going to go to Napa or car quest

I would just like to say that O'Reilly is in fact a "Stand-Up," CompanyThey took care of the issue that I had in a professional manner and there is a Great Deal of "Merit" to thatAnyone can make a mistake, the true "Winners" will stand up and take Responsibility for their actions, and O'Reilly did just thatI shall continue to remain a "Loyal" Customer of O'Reilly Auto Parts because they have demonstrated a professional set of Ethics in Business

To whom it may concern, We received a complaint letter under ID *** which is attached. The complaint letter was submitted against Bonlife as the company, but it lists our address (*** *** Way, Northlake , IL 60164). We are not aware of Bonlife nor are they located in our
facility. I have contacted the complainant which is *** V *** and explained this to her. She apologized and was going to contact the Revdex.com to remove our address. I spoke to someone at the Revdex.com this morning and that communication has not taken place so they suggested that I write this email Our company “*** *** ***” is an International Logistics supplier and only provide service. We do not sell any actual products. Please contact me if you need any additional information regarding this issue Best Regards, ***

Sent: Thursday, October 01, 12:PM To: drteam Subject: RE: in response to complaint *** Dear Madam or Sir, Thank you for the opportunity to respond to the allegations raised in the issue ID *** by Mr*** *** We have been in contact with Mrand Mrs*** in separate
conversations in an attempt to resolve this matter Todd's wife, Mrs*** ***, booked two Non-member Hot Stone Envy massage sessions at $each for herself and her husband *** for Friday, September 11, at NoonShe originally asked for a couples massage session and we explained we had availability at Noon and at 3:00pm She then asked if she could book our Hot Stone Envy session (hot stone massages) instead, and we informed we could only book that at Noon on 9/11/She acknowledged our cancellation policy of 50% of the scheduled service for a Same Day cancellation, and 100% for a No-Call/No-Show, and affirmed that the *** card she gave us to put on file to hold her appointments would be charged in the event this policy was used We then reminded her that she had until 8:00pm that night to cancel without penalty and she confirmed the Noon appointments one final time Mrs*** and Mr*** had both been to our clinic together for couples massages on 2/1/and 7/3/2015, and Mr*** also had a massage service by himself on 7/2/On 2/1/they received the Introductory Rate (discounted from the Non-Member rate) and on 7/2/and 7/3/they received the Non-Member rates On all prior visits they declined our membership program which offers sessions at a savings of 50% off our non-member rates They said each time they would rather pay the higher Non-Member rates than be obligated to a monthly payment in the membership program When the ***'s were no-call/no-shows for their Noon appointment on 9/11/2015, we made two attempts in a minute period to contact themWe left a voice mail on the first call, and after we had not heard back we called a second time minutes laterUpon reaching them in the 2nd phone call, we let Mrs*** *** know that their appointments would be charged as no-call/no-show to her *** card on file We could hear Mr*** *** getting angry in the background and she handed the phone to her husband *** who became very upset about the cancellation fees that she had agreed to We have had multiple conversations with Mr*** in order to resolve this matterThe total no-call no-show fee that she owed was $ Our therapists are paid on commission and our appointment cancellation policy and fees help us offset the costs of their missed pay when guests cancel at the last minute or simply no-show as the ***'s did in this case Hot Stone sessions require the therapist to be booked for hours for the 90-minute guest session time as well as the preparation, setup time, and post-session disinfection of the equipmentOur cancellation fees also help to offset our expenses for the setup, preparation, and take-down fees for all the equipment required for a hot-stone session No-shows for hot-stone sessions are particularly troublesome in that the therapist misses hours of pay that could have been booked with other guests The cancellation/no-show fees help offset those expenses to ensure those therapists do get paid for their time and that our business recovers the cost of disinfection supplies and equipment wear and tearAnytime a hot stone session is setup for a guest prior to their scheduled arrival, there is necessary disinfection and wear and tear regardless if the guest shows up In an attempt to reach a satisfactory conclusion to this dispute, as a courtesy we offered to extend to them the Introductory Rate for the Hot Stone massages even though they were not eligibleThis discounted the no-show fee from $to $ In addition, after continued phone calls and conversations with Mr*** ***, we also agreed to charge them the lower fee for a same-day cancel (50%) instead of the No-show fee (100%) As a result, we charged Mrs*** ***'s *** card for only $for the Hot Stone massage sessions that she booked instead of the fee they owed which was $ At this time we do not plan to recover the additional $that Mrs*** *** owes for the no-call/no-show fee For reference, we have also attached our Published Price Board which hangs in our lobby, showing our member and non-member rates, as well as the Massage Envy appointment cancellation policy which is publicly posted online on the Massage Envy website (see attached for both) If we can provide any further information please let us know Best regards, Massage Envy Spa - Tomball FM Rd., Suite Tomball, Texas 281-255-

I recently purchased a battery from the manager *** at O'Reilly in
> chanhassenI was told when I bring the old battery back I would get my
> dollar's back just bring in the receipt and old batteryI did as
> instructed and some how it seem that I had already brought the battery back
> which was new's to mebeing that I just changed the battery todayMy
> was not credited to my account and I was told to leave without my
> credit and with my old batteryNot only was I treated horrible but I was
> ripped offThere has to be some kind of accounting freud happening there
> Stay away...............from that auto parts store ladiesI was treated so
> poorlyTell told me to leave and never come back

Don't waste your time with themSTINKY attitude and their managers look people down ! on 11-18-I walked into the store in del paso blvdstore trying to get a lot of maintenance parts like timing belt kit, alternator, anit-freeze coolant and NGK irid spark plugsI walked up to the counter and talked to an assistant manager named Pedro(day shift) I wanted some spark plugs and is it gapped, he said NOmind if I check it before buying it because it happened so many times with O'reilly auto parts their spark plugs are way out of gap and need to be check correctly and of course save time by doing it right the first time with car repairsHE straight OUT said think the gapper is free? if you want to check the gaps of the spark plugs buy a gapper and go home to check it all you wantI was like WOW are you serious about a $gapping tools to check some spark plugs with? LOL, good luck having people spend money at your store with 12-employee walking around acting like their very busy, NOT!

*** See Attached ***RE: ID #*** In response to the aforementioned incident number, please let this serve as our responseWe have reviewed Ms*** claim that we had damaged her windshield when installing a set of windshield wipers on her vehicle and have determined that the damages to the
windshield did not occur at the time her wiper blades had been replacedAt no point did the wiper arm hit the windshield as stated and no mention of the damages were made to us the time the alleged damages would have occurredContrary to her statement that the cracks on the windshield are perfectly lined up with the wiper arm we feel the cracks on her windshield are not indicative of the wiper arm crashing onto the windshield and do not correlate with any damage that would have occurred from the wiper arm hitting the windshield (damage does not line up with wiper arm)It was further noted by our Team Member that the crack had already been there when he replaced the bladesAssuming that MsBernard was already aware of the existing damage, our Team Member did not feel at the time that it was necessary to point the damages out to her but did say he felt that it was very likely the customer had not been aware of the crack due to stuffed animals being lined up on the dash that would have shielded the crack from the customers view from inside the vehicleWe sympathize with Ms*** circumstances however we did not cause the damage to her windshield and will not accept responsibility for the replacement costs to have her windshield replacedWe appreciate the opportunity to respond to her complaint however we do not accept responsibility for the damages and no further action will be taken regarding her request to replace her windshield.Sincerely, *** *** O'Reilly Auto Parts Customer Satisfaction Dept

Revdex.com:
At this time, I have not been contacted by Alligator Construction & Demo, LLC regarding complaint ID
Regards,

I have had a contract with Trapline for over years and am extremely pleased with their service! They were very thorough in helping me to prevent rodents from getting into my attic! Every time I called, they were prompt in responding I highly recommend Trapline!

I am rejecting this response because:
O’Reilly Auto Parts has not properly nor thoroughly reviewed my claimRich *** of O’Reilly’s, states that the claim has been reviewed; however several discrepancies to this statement prove otherwiseHad this claim been reviewed in a professionally ethical manner, the response would reflect the information contained in the claim that this was a transaction involving only one wiper blade, not a “set” of them; and that this is a claim about one crack, not “cracks” as Rich *** response statesSince this claim clearly has not been thoroughly reviewed in a professional manner with any ethical intent behind it, any ensuing ‘determination’ has been acquired under pretensesA claim cannot be reviewed without certain standards set in placeAcceptance and respect of a company is not granted without adherence to such standardsA determination cannot be made on a claim that is not thoroughly reviewedThere is no evidence whatsoever that a review has taken placeFurthermore, O’Reilly’s has not ever evaluated the damage of the crack in my windshield, so the company has no basis on which to determine whether or not the crack lines up with the wiper armAnyone examining the damage would have to be of subpar intelligence not to see that the crack directly lines up with the wiper armThis is why O’Reilly’s has not reviewed this claimThey know the incident happened, because the employee had told the manager about itSo-called statements contained in Rich *** response, such as wiper arm didn’t hit windshield, no mention of damages was made, crack already being there, and stuffed animals lined up on the dash are all false, untruthful, and made up in an effort to take the focus off of O’Reilly’s being accountable for their actions that resulted in my windshield being crackedI would’ve thought a big corporation like O’Reilly’s would have above average customer service practices and intentions, but the company has shown me contrary, and that not taking customer claims seriously and being dishonest to save about $is what they’re really aboutThey should be ashamed of themselvesYou cannot unjustly handle customer claims and also sympathize with the customer, the two don’t go togetherYou also cannot say you appreciate the opportunity to respond to a claim when managers at all levels fail to act on the simple responsibility of contacting/calling back a customer in this situationI reject this response *** ***

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