OA Centers for Orthopaedics

We are sorry to learn that we did not meet the expectations of Mr. **.  We have reviewed the billing in this instance as well as the information provided to him when he called for an estimate of potential services.  We indicated that any cost quotes provided are an estimate and...

could change based on what services occur on the actual visit, however in this case we have found that inaccurate information was provided to Mr. **.   We have administered a refund to Mr. **  We have used this occurrence as an example for our staff and are providing additional education and training to ensure we give the most accurate information to our patients possible.  We strive to provide the highest quality, most cost-efficient and compassionate care to our patients; we regret we did not do that in this instance but are taking the appropriate steps to support and educate our staff on effective patient communications.  Thank you for the opportunity to respond.