Oahu Appliance and Refrigeration Service

From: [redacted] (mailto: [redacted] ) Sent: Saturday, September 20, 3:PM To: [redacted] Subject: Re: Revdex.com Complaint Case# [redacted] (Ref*- [redacted] - [redacted] -***) Dear ***, To be perfectly honest with you, I am tired of this whole messThe response from Oahu Repair is absolutely unacceptable, but between them and the service that is being provided to me through ***, I am just tired and wornI just want the repairs to be made yet at every turn there has been something wrongIt is just a waste of my time and energy is perusing these complaints as it does not get my machine fixed any quickerI have been very ill on top of all of this and I would just rather my family and myself move forward with the knowledge that 1) We will never be customers of [redacted] and 2) I will warn any friends about using the services of Oahu Repair and FridgeThank you for all your time [redacted]

September 02nd, From: Oahu Appliance & Ref., LLC [redacted] **Honolulu, HI [redacted] Tel: [redacted] To: Revdex.com Of Hawaii Re: Case# [redacted] : Mrs [redacted] We have responded to this service call through [redacted] and when the technician went there the [redacted] washer pump the bracket that hold the pump broken and the technician told the customer that he will temporary fixed it so she can usc the washerThe technician did tell her that the part is currently factory back order and there no where has this part and there is no eta (estimate of arrival)We even told [redacted] that the part is back order and we only temporary fixed it, we never told [redacted] that it was fixWe did call and left a message for her when she called again to check on it that when the part is available we will contact her to setup another aptThe tech even left her his number but she never call him backMrs [redacted] contact [redacted] for service in the first place and if she cannot get a whole of us she can always contact [redacted] for status, because we always update with [redacted] She should know that the unit is only temporary fixed and if the problem occurred she shouldn't be using it and wait for the part coming Sincerely, [redacted] Owner

I heard from my sister what a good job Oahu Appliance (***-***) had done for her after someone else had come earlier and quite unsuccessfully tried to repair her refrigerator When she called ***, he immediately saw the cause of the problem and fixed it so she recommended the company to me Our problem was that water was leaking under the fridge and we didn't know exactly where it was coming from and being in a condo, we didn't want it going down to the unit below us I called his cell no***-*** in the morning around amsince my sister said that if you call the office at ***-***, you would have to leave a message most times, and then he would call you back so calling the cell was more direct I was able to talk to ***, who seemed to be on his way to an appointment and he said he could be at our place late that afternoon so we were happy that we could attend to our problem as soon as possible When *** came, he could immediately spot the problem upon checking the back of the refrigerator Needless to say, he fixed the leaking water tube that led to our water dispenser in our refrigso that we could get our filtered water again In addition, we wanted the rubber around the refrigdoor replaced since it was somewhat torn at the bottom and leaking cold air He ordered the part from our apartment and returned the next day to install it What more can I ask for a job done quickly and efficiently I just had to write this POSITIVE comment because all too often, when a good job is done, it goes unnoticed and TAKEN FOR GRANTED We look too often and take notice only the NEGATIVE experiences I just wanted to point out that OAHU APPLIANCE can do a good job and particularly *** is a capable repair technicianWritten by satisfied customer

From: [redacted] (mailto:[redacted])
Sent: Saturday, September 20, 2014 3:36 PM
To: [redacted]
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref*-[redacted])
Dear [redacted],
To be perfectly honest with you, I am tired of this whole mess. The response from Oahu Repair is absolutely unacceptable, but between them and the service that is being provided to me through [redacted], I am just tired and worn. I just want the repairs to be made yet at every turn there has been something wrong. It is just a waste of my time and energy is perusing these complaints as it does not get my machine fixed any quicker. I have been very ill on top of all of this and I would just rather my family and myself move forward with the knowledge that 1) We will never be customers of [redacted] and 2) I will warn any friends about using the services of Oahu Repair and Fridge. Thank you for all your time.
[redacted]

September 02nd, 2014
From: Oahu Appliance & Ref., LLC
[redacted]. Honolulu, HI [redacted]
Tel:    [redacted]
To: Revdex.com Of Hawaii
Re: Case# [redacted] : Mrs. [redacted]
We have...

responded to this service call through [redacted] and when the technician  went there the [redacted] washer pump the bracket that hold the pump broken and the technician told the customer that he will temporary fixed it so she can usc the washer. The technician did tell her that the part is currently factory  back
order and there no where has this part and there is no eta (estimate of arrival). We even told [redacted] that the part is back order and we only temporary fixed it, we never told [redacted] that it was fix. We did call and left a message for her when she called again to check  on it that when the part is available we will contact her to setup another apt. The tech even left her his number but she never call him back. Mrs. [redacted] contact [redacted]  for service in the first place and if she cannot get a whole of  us she can always contact  [redacted] for status,  because we always update with [redacted]. She should know that the unit is only temporary fixed and if the problem occurred she shouldn't be using it and wait for the part coming.
Sincerely,
[redacted]
Owner