Oahu Battery Sales & Service, Inc.

Initial Business Response /* (1000, 8, 2014/11/05) */
*** called on 10/20/regarding a possible leaky drain under master bath sink under double wide mobile homeShe was quoted $for up to 1/hour of trouble shooting job timeOnce on the job the plumber would give her a price
to make the repair which would include the $service callIf she refused to have the work done at the time, then she would be responsible for paying the $troubleshooting service call*** said she understood and asked for an appointment
***, a licensed plumber, came out to the job on 10/20/Under the mobile home where the leak was, he found some couplings and piping in disrepairIn order to make a quality repair that would last for many years, he felt it would be best to pull the toilet and replace the flange and drain piping from the toilet down to the sewer lineThe price he gave was to get the repair done in a quality manner that would last for a long timeKeep in mind, this job repair required the plumber to crawl under a mobile home (difficult access) in the presence of sewage and fecal matter, a very difficult and unpleasant job situation
We received notification of the Revdex.com complaint on 10/23/*** contacted *** to let her know we were aware of the complaint and were looking into the matterOn 10/24/*** asked *** for a copy of the invoice from the other company that she hired to make the repair*** said she wasn't sure the company left her an invoice*** called again on 10/27/and 10/28/and left messages for *** to call usAs of 11/5/*** still hasn't returned our calls
Initial Consumer Rebuttal /* (3000, 10, 2014/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Two other plumbers found that the work *** claimed needed to be done, in fact, did not need to be doneWe challenge *** to prove differentThe plumber that made the repair did not leave an invoice or receipt but has been asked to send one to us because of ***'s request to see oneWe have not received it from that plumber as of yet but can make it available when we get it or they can call the plumber directly to ask any questionsWe WERE satisfied when we received a refund and willing to use their service in the future BUT after seeing the companies response, we are not satisfiedThey just don't get it - it was a WRONG diagnosis or they were trying to scam PERIOD!

The technician came by within one hour from the time I calledI told him that my water heater is not functioning and told him that I did some research on why the pilot light won't stay lit and indicated to him that it could be the thermocoupleHe agreed with me and that he proceeded to replace the thermocoupleI was correct that it was the thermocouple and my water heater was working againI am happy that they quoted me up front on how much it would cost to replace the part and they didn't try to make me buy a new unit

Initial Business Response /* (1000, 5, 2015/05/18) */
Hi ***,
My apologies your sink clogged so soon after your remodel!
1) As we discussed on Sunday when you called again (we are closed weekends although I answer when I can), we would have no way to know your drain was about to clog
When we installed your sink, put things back together for you and checked for leaks on Thursday, everything was working fine as you witnessedWe even filled the sink, and it went down wellIf only water goes down a drain, it takes many years to build up enough scale to clog a drainWhen you have a disposal, as you do, it is relatively easy to clog it if you put the wrong things down or don't use enough waterIt seems everyone loves disposals, but there is a down sideSo somehow a little too much must have gotten down the disposalAgain, this has nothing to do with our reinstalling your fixtures and appliances that you had removed for the remodeling
Let's move on to our websiteIf you look closely, it does not say hour service or hour emergency service or weekend service or holiday service as many other sites doIt says "call hours"I used that wording because I don't want people to feel uncomfortable about calling late or in the middle of the night or on a weekend because I answer when I canIf I am not available, there is voicemail; and we will get back to people the next business dayWe have a lot of customers leave us voicemail messages, and we don't mind if they call anytime hours a day
I rearranged the schedule to get a drain cleaner out 1st thing Monday morning and gave a 10% discount to try to be accommodatingI appreciate when *** called back today to do our "Happy Check" your husband said "fantastic service"That means a lot to
us!
My apologies for the misunderstanding
Sincerely,
*** Owner ***

The plumber from *** was on-time, knowledgeable and true plumbing proI will definitely use your plumbing company again:)

While we were gone for the winter, our furnace failed and our pipes froze in sub zero weatherThe water was shut off but many pipes still froze and broke
We had two plumbers assigned from A Art's and T*** plumbing*** and *** were careful and methodical in order to find and repair all the leaksIt took them four days because of the many breaksI was impressed by the care they took to apply air pressure to the system and make sure they found every little break
The job was too big to describe all the things that needed doing and all the openings they needed to make to get to the pipes, let me just say it was very complex
Through it all, *** and *** kept us informed of their progress and were very friendly and outgoingI would not hesitate to use this company again or to refer to friends

Initial Business Response /* (1000, 11, 2014/04/01) */
Response taken over phone:
We sent the $check and called to apologize for not following up after sending the check, as well as a gift certificate to a restaurant

This company has great pricing and very professional workmanship. I would and will recommend them to all my friends. Also very timely service.

Rarely does a service surpass expectations -Tim's did that for me. I called Tim's Plumbing a few months ago as I was having some water softener problems. They were patient and understanding that I didn't want to just replace the entire system, even though that was the best suggestion they had for the problems involved. They humored me and did a partial fix as I requested.

Before long they were back helping service the system that was still not functioning properly. They took it a step farther and rather than telling me "I told you so", they helped me afford the fix by crediting me back the hard costs expending already into the first attmept, then fixed the problem.

After another couple of weeks, this fix then focused pressure on other areas of weaknesses I was having with the water heating system. They came out again on a very timely baisis (within 2 days), worked out a plan and did an otstanidng job cleaning up the area, re-working the plumbing and installing the new fixtures. Did a great job cleaning up a messy situation.

Each time their techintian was on time or called and made sure he made it to my place even if later in the evening. Each time they were proactive and upbeat and got the job done well and effeciently. Outstanding and surprising.

Just a note, I used 2 other servieces prior to Tim's; the first one made the very mess we were cleaning up on the water softener. The second was one of those in town that pledge to be there within hours or they pay you....Yeah they send out a sales rep within that time frame...someone right? Then you"re put on a list with someone else maybe within that week, that you now have to review the project all over again, then wait for them to return with what they need to address the problem - what what...? Very disapointing!!

Try Tim's, you'll enjoy having read this review.