Oahu Sprinklers Inc.

We do not advertise to be open on the weekend but were able to technicians come in on Sunday and resolve her problem

Take the door down, remove the brackets that he didn’t like and cut them down and replace those brackets on the door.Or add a weatherstrip piece to the sides of the opening.Or replace his current wood trim with thicker pieces of wood.After having gotten notice of this complaint I went and checked his signed proposal...he ordered a 16’0 wide door.  We supplied a 16’0 wide door.  He got exactly what he agreed to and what he paid for.Or call [redacted] to schedule a service on your residential garage door or commercial rollup door.  We are Hawaii's exclusive dealers for Martin Doors residential garage doors and [redacted] commercial doors.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
G After months of messages left, finally on Oct. 10, 2017, I called T[redacted] again and left message on voice mail indicating reporting this to my lawyer. Within ten minutes, T[redacted] responded and requested meeting at my home. Previous to our meeting I spoke to receptionist on numerous occasions, left messages and met with three separate technicians, Deon R[redacted], A.J. and Kaniela. Mr. T[redacted] arrived and first asked to brief him on what I was concerned with. He also mentioned no one from Martin Doors ever spoke to him about my issues including his secretary as she has heard my problems numerous times requesting T[redacted] (boss) to call. He’s lying! I showed him the metal stripping on the left side of the door which was my concern. T[redacted] tried to convince me of possible ways to alleviate this eye-sore. One of his suggested remedies were to change the door columns on both sides from the current 2” X 6” beams to 4” X 8” and shaven accordingly to cover metal stripping. Second, he would trim the metal stripping to hide it. At that time I thought this was a possibility. But, throughout the day I thought T[redacted] would be jeopardizing the structural integrity of my garage door columns and with no authority as a licensed structural engineer, I definitely declined. Besides, I never suggested replacing trim with a wider piece. As a 40-year Aircraft Quality Assurance inspector by trade I understand the philosophy of physics, I would suggest to order a wider door between 2-3 inches, center the door, install and the problem is solved.When A.J., the second Martin Door technician, arrived my home he measured the garage door and in 5 minutes he said the door was measured wrong, but, technician did suggest purchasing aesthetically pleasing tape to hide stripping. T[redacted] said he came up with the exact same measurement as the original. My concern: if this garage door was measured correctly, why are we contemplating replacing wood columns, trimming or widening metal stripping and finally paint metal stripping. When I first saw the Hawaii Martin Garage (Wood Grain) Door on it’s website, I wanted this beautiful door. Whether the garage opening measures 15’10” or 16’ or 18’, one must order accordingly. When first meeting T[redacted] he instilled a character of quick talking while trying to confuse the homeowner, sorry sir, you lose.    [redacted]

Complaint: [redacted]
I am rejecting this response because:  As a consumer, I now view [redacted] (Hawaii Garage Doors) as a predatory company feeding on unsuspecting customers.  My understanding of a proposal is a description of the exact work, materials, etc. involved in the job requested.  The proposal stated an amount with a very limited description, which did NOT delineate the labor hours or the parts to be used.  I reiterate that I needed to request the breakdown of the estimate/proposal.   This non-disclosure and lack of transparency of the actual labor and materials is misleading.  How did you expect anyone to accept a proposal without providing the detailed information of the work to be completed.  How many other jobs by proposal have been overstated versus understated in labor hours or parts overstated since it is a lump sum amount?   I assumed that the proposal was an estimate of the work to be performed versus a “very loose” contract or proposal of work to be performed. I will honor this commitment as I have honored all of my commitments in my lifetime.  The issue of transparency resonates as a predatory circumstance.  Although I cannot claim that my proposal was padded, it is my opinion from this experience that the omission of the job details leads me to believe something is awry with the management of [redacted] (Hawaii Garage Doors).  My interpretation of the ‘proposal’ was that it was an estimate of the work to be performed. I will NOT advise anyone in my community or recommend [redacted] (Hawaii Garage Doors) to anyone else that may seek my experience with your company due to the lack of transparency of the details of the work to be performed.As for your comment that you do not ask me for more if more visits or additional hours required is because you already overcharged and allotted more time than the job required with these vague so called "proposals."
Sincerely,
[redacted]

You cannot have the benefit of agreeing to a proposed price for a proposed scope of work and then renegotiate the price after the fact.  You asked us for a bid proposal, we complied and gave you a price.  You agreed to our price.   We take risk on a bid job versus taking no risk on a...

time & material job.  Our company would much prefer time and material jobs; which is what a service call is.  But when a client wants to know ahead of time how much we will charge to fix their problem we make an educated guess.  Sometimes it works out in our favor and sometimes it works out in the customers' favor.  The bottom line is we agreed to a price in advance. We performed the work to your satisfaction.  The fact that my technician was able to work through your repair faster than anticipated doesn't give you the right to a credit.  Had he taken longer or had we had to make subsequent trips to your residence I don't to ask you for more money.

This door is the correct size for this opening.  The opening width is 15’10”, the door is 16’0” wide.  This customer is fixated on sliver of a bracket that is there to protect the door from contacting the reverse angle.  I met personally with this customer and gave him various options...

to diminish the appearance of the bracket and he elected to have us replace his trim with a slightly wider piece of trim.  Not even 24 hours later he has changed his mind from what he personally agreed to with me in person. I will not replace a perfectly functioning door because the client is fixated on a slim strip of metal designed to protect his door.  Industry standard is to put a door gasket on to hide such imperfections and that option is still available to him. Hawaii Garage Doors did not establish the standard to make doors 2 inches wider than he opening; that is the standard of Martin Door the manufacturer.  If the door is any wider than it’s present 16’0” then finished surfaces will make contact with the home or reverse angle, rub them bare, and cause accelerated corrosion.The customer has the right to the three options I provided him in person.  I am unwilling to do anything beyond them.

Tell us why here... As mentioned in complaint, Technician AJ said, “The door measurements are wrong”. He did not specify in writing of his finding. On Oct 10, 2017,I assisted T[redacted] during the garage door measurement. We measured 15’10” between the insides of both door jambs. T[redacted] indicated this measurement is the same as Devon’s. Later, I researched for the proper way to measure a typical garage door opening. I measured 16’2”. The measurement T[redacted] and I did was WRONG. According to Garage8.docx the proper measurement should be from the backside of each jamb. If 15’10” was ordered from the manufacturer, the door width would’ve come up short, exposing one, possibility two door metal rub strips. T[redacted] says “I am fixated on the metal stripping” but as the photos depict, a major measurement error occurred causing an obvious eye-sore. T[redacted] came up with possible fixes but none would be acceptable both by homeowner nor a contractor without structural engineer approval. Bottom line is he needs to own up to his company’s mistake, order a correct garage door and replace it.According to http://www.hawaiigaragedoors.com/garagedoors.html: Martin Garage Doors (MGD) consider your satisfaction (homeowner) to be our highest priority. That's why, in absolutely everything we do, we strive to meet or exceed your expectations. From the moment you call for a quote to the completion of your residential garage door installation project, you can expect attentive, personalized service and outstanding value. So what are you waiting for? Call Hawaii Garage Doors in Honolulu, HI today for more information.From our first meeting, T[redacted] mentioned no company staff member has spoken to him about my issues but I’m sure he was informed after receiving my $5700 check. I then asked, “has any of your three technicians relayed their findings or has your secretary spoke of our repeated conversations”? He replied “Nothing”. When questioned about Devon’s separation, T[redacted] responded, “Devon could not work with others”. I was taken back by this, contemplating, “who is the boss here?” Secondly, I spoke of AJ, who impressed me as a fine professional. T[redacted] said nothing about AJ. But AJ’s last comment to me was he’ll talk with the boss about Devon’s error. I would love to speak to AJ about why he was abruptly terminated. I am appalled Revdex.com Hawaii is not posing these questions to MGD Hawaii/T[redacted] but I can understand why; we don’t expect to gain any truth to T[redacted]’s testimonies which all have been flagrant lies. T[redacted] knows my issues are valid but will deny the acceptance of his company’s error, instead, comes up with continuous weak excuses.

Subject: Sprinkler rip offHi [redacted]It was resolved NO thanks to Oahu Sprinkler. They intended to leave me high and dry and l believe they are dishonest and willing to cheat and steal (evidenced by their shredding of a signed invoice and making a new bogus total, besides doing unnecessary work to...

jack up the price).I am sure l wont be the last to complain about them.If it werent for Hawaii Sprinkler and Lighting for doing my sprinklers for a more than reasonable price, l am sure l would have had to sue Oahu Sprinkler in small claims court.I am just glad that l dont have to deal with them anymore. Thank you for your help.

You cannot have the benefit of agreeing to a proposed price for a proposed scope of work and then renegotiate the price after the fact.  You asked us for a bid proposal, we complied and gave you a price.  You agreed to our price.  
We take risk on a bid job versus taking no...

risk on a time & material job.  Our company would much prefer time and material jobs; which is what a service call is.  But when a client wants to know ahead of time how much we will charge to fix their problem we make an educated guess.  Sometimes it works out in our favor and sometimes it works out in the customers' favor.  The bottom line is we agreed to a price in advance. We performed the work to your satisfaction.  The fact that my technician was able to work through your repair faster than anticipated doesn't give you the right to a credit.  Had he taken longer or had we had to make subsequent trips to your residence I don't to ask you for more money.

Complaint: [redacted]
I am rejecting this response because: 
As a consumer, I now view [redacted] (Hawaii Garage Doors) as a predatory company feeding on unsuspecting customers.  My understanding of a proposal is a description of the exact work, materials, etc. involved in the job requested.  The proposal stated an amount with a very limited description, which did NOT delineate the labor hours or the parts to be used.  I reiterate that I needed to request the breakdown of the estimate/proposal.   This non-disclosure and lack of transparency of the actual labor and materials is misleading.  How did you expect anyone to accept a proposal without providing the detailed information of the work to be completed.  How many other jobs by proposal have been overstated versus understated in labor hours or parts overstated since it is a lump sum amount?   I assumed that the proposal was an estimate of the work to be performed versus a “very loose” contract or proposal of work to be performed.
I will honor this commitment as I have honored all of my commitments in my lifetime.  The issue of transparency resonates as a predatory circumstance.  Although I cannot claim that my proposal was padded, it is my opinion from this experience that the omission of the job details leads me to believe something is awry with the management of [redacted] (Hawaii Garage Doors).  My interpretation of the ‘proposal’ was that it was an estimate of the work to be performed.
I will NOT advise anyone in my community or recommend [redacted] (Hawaii Garage Doors) to anyone else that may seek my experience with your company due to the lack of transparency of the details of the work to be performed.
As for your comment that you do not ask me for more if more visits or additional hours required is because you already overcharged and allotted more time than the job required with these vague so called "proposals."

Sincerely,
[redacted]