Oak Barrel Winecraft

Mrs. [redacted] does not have a balance or late fee on her account.  I believe there may have been a misunderstanding between her and an agent that no longer works here.  I have spoken to her and she now knows there is not a problem on her account.  I'm unsure exactly what happened or why...

she thought she owed money but I had not had a message the she made any attempts to reach out to me first for resolution.

Complaint: [redacted]
I am rejecting this response because:I did speak with the manager however maintenance was aware of the leak as of first part of September when the emergency line was called about a water leak which I thought was from the sprinkler. As well I can not control how they're workers file a work order when why would I need a wall repair if there wasn't water damage. Yes she did offer arrangements , we will see how that goes but they were given opportunities to repair. If it's lack of the maintenance putting it in to the office or the staff not putting in the request properly. At any rate no one calls an emergency line requesting maintenance for a water leak unless there's a water leak. I'm pretty sure if they look back in the call records they can see. I am hesitant to trust resolution until I see with my own eyes. I've been swept under the rug for a while and I don't want to continue to be. 
Regards,
[redacted]

Complainant first reported he was having trouble with his AC on March 13
2015 at which time we responded that very same day and changed out his relay.
He did not put in another work order for his AC again until 6 months later, in September
stating his unit was freezing up. We responded again...

within the same day and
added freon to his HVAC unit. He called a week later and we had our Maintenance
Supervisor check the unit himself and found nothing wrong with his AC. In
October, he complained again concerning his unit, stating that he had a
bill over $300, again we found it to be in working order, even leaving gauges
on overnight to ensure it was working as designed. Our Regional asked that we
go ahead and change the HVAC unit out anyway as a courtesy so we did. Complainant is insisting on monetary compensation and we discussed with him
that our lease clearly states in paragraph 26.4 that as long as we have acted
with customary diligence, rent will not be abated in whole or part. Not only
have we acted with customary diligence, we have went above and beyond that by
replacing his HVAC unit even though it was not warranted. As an added measure, we called CPS to ensure his usage was not above the
norm for the time period he is complaining about and found that the previous
tenants bill for the same time period last year was actual more than his
usage further reiterating our position. We found that the reason complainants
electric bill was over $300 was that he has been carrying over a balance from
previous months which is included in his total bill.  Furthermore, he never stated he could not stay in
his apartment. We have a fully furnished model that neighbors his apartment
that we would have gladly let him stay in, had he voiced that concern. Complainant has went on to put negative reviews about us stating that he
regrets renewing, which he just did in late August. Because his new lease has
not yet started and he clearly stated he is unhappy here, we told him we would
work with him on releasing him, at his convenience, from his renewed contract
without notice or reletting fees since we had another prospect interested in
leasing his apartment. We have done everything to satisfy the complainant but he,
unfortunately, is clearly wanting monetary compensation and nothing else.  Due to our lease contract, which we sign to
protect both parties and to have a clear understanding of each other’s responsibilities,
monetary compensation is not an option. Complainant emailed me on Oct 23rd to thank me for giving him the option to move and told me he would figure it
out over the weekend and get back to me today.

Please see attached documentation showing constant communication with [redacted].  In addition, she was left a voice mail on June 26th that she could come and get her admin and deposit back.  She has not contacted the office or come in to get it yet.

My Assistant Manager spoke to complainant and let him know that she also lives here and her apt is actually 36 sq ft less and her bill was $289 for one month.  That is more than what your bill came to.  It is strictly based on your usage.  If you insist on staying here, it seems as if you are happy here, just not happy with CPS rates and is something you may want to bring up with CPS and not find fault with your apartment management company.  We have more than proven that your bill is based on your usage and has not been a factor in your AC.  The work orders you provided reiterate what I have said.  You called in March about your AC and then we did not here from you until almost 6 months later about it.  March 13th was your initial complaint on your AC this year and was addressed immediately and then you didnt contact us again until Sept 3rd about it.

Complaint: [redacted]
I am rejecting this response because: I placed more than 2 Service requests for that AC unit. I have every work order/reference number as well#Show AllSink clogged/does not drain OK  Ref # 17417-1Submitted 10/18/2015 | Completed - DetailsA/C does not cool properly  Ref # 17416-1Submitted 10/17/2015 | Completed - DetailsA/C does not cool properly  Ref # 17383-1Submitted 10/12/2015 | Completed - DetailsA/C does not cool properly  Ref # 17138-1Submitted 9/14/2015 | Completed - DetailsA/C does not cool properly  Ref # 17062-1Submitted 9/3/2015 | Completed - DetailsWindow does not open/close OK  Ref # 16034-1Submitted 5/27/2015 | Completed - DetailsA/C does not cool properly  Ref # 15330-1Submitted 3/13/2015 | Completed - DetailsWindow leaks air or water  Ref # 15291-1Submitted 3/8/2015 | Completed - DetailsDW panel loose/falling off  Ref # 14744-1Submitted 12/18/2014 | Completed - DetailsShower control knob broken  Ref # 14351-1Submitted 10/22/2014 | Completed - DetailsIce maker brkn/not making ice  Ref # 14298-1Submitted 10/14/2014 | Completed - DetailsAs you can see above, I clearly made service requests continuing from March until October. They also stated they worked with the CPS, but I have that transcript and my disputal as well: In light of this, we will not be abating any rent since it does not appear you had any unusual electric usage. [redacted] also reached out to CPS to get the kw readings for the same time last year by previous resident and it was as follows.I spoke to [redacted] agent #101 with CPS and the averages from 2014 are as follows:For 2014 April 23rd – May 22 usage was 1985 kw as compared to Mr. [redacted] for 2015 April 23rd – May 21st of only 1557 kwFor 2014 May 23rd – June 23rd usage was 2534 as compared to Mr. [redacted] for 2015 May 22 – June 22nd of 1745 kwFor 2014 June 24th – July 23rd usage was 1977 and in line with Mr. [redacted] usage for 2015 June 23rd – July 23rd of 1999 kw This only shows the same apartment, from the same faulty unit. I have been pretty fair, asking to be compared to another apartment with the same square footage without a fault AC unit. I also was very forgiving in comparing to an average electric bill of $120/month, even though you can ask any CPS customer who has service, $120 is high for a 2 bedroom/2 bath unit.I am only asking for the apartment to make it right, to pay back the charges I have incurred for the clear CPS charges shown above, as well as having to move out multiple times. I am not moving out, and will be continuing my lease as per my agreement I  signed. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am only insisting on staying here due to the amount of money it will cost to move in addition to the money I have already spent keeping up with these charges. You state your usage/bill was that high, yet I provided specific PDF's and actual wattage showing my usage. I did not report another service request until 6 months later, because I was attempting to lower the usage on my end with things I have control over, i.e. preventing window leaks (which I called in for), less dishwasher and washer/dryer usage, setting the temperature higher but I was forced to believe the issue was the AC unit consuming more power than it needed to compensate, causing my wattage to be higher than normal.  ave been very reasonable in asking how to compare the wattage/usage from my apartment, since in my past 15 years experience in living in apartments and a 3bdr/2 bath house, I have never spent the amounts I am spending with CPS in this apartment. I have totaled the amount in overages I have spent and it equals $640.77. I came to this figure based on the amount of $1460.77 and basing it off a comparable $120/month electric bill of 7 months = $820, would be a difference of $640.77. I would be willing to resolve the dispute for half this amount of $300, broken down in the following amounts - $120, $100 and $80 to be applied to late fees for the next 3 months. Nov 12th, Dec 10th and Jan 7th. 
Regards,
[redacted]