[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you Ms [redacted] *** for your resolution to the complaintYour prompt attention to the matter was an exemplary example of how business officers should proceed in these matters [redacted]
Sent: Tuesday, September 27, *:AM Subject: FW: Complaint ID# [redacted] Dear Revdex.com, Please see attached letter from OakBend regarding Complaint ID [redacted] We will continue to work with MrTapley to help him resolve his balance at OBMC Our patients are very important to us Thank you Nancy Montello Business Office Director | OakBend Medical Center Jackson Street | Richmond, TX 7746*O: (281) 341-| F: (281) 341- [redacted] www.oakbendmedcenter.org
Sent: Wednesday, November 11, 12:PMTo: drteam Cc: Nancy [redacted] Subject: Revdex.com Case # [redacted] I spoke to the complainant this morning regarding the complaint and our research of the accounts As requested in the Desired Settlement, we have cancelled collection efforts and closed the account related to the claim There is and never has been any impact on credit rating I am sending the complainant a zero balance confirmation statement for his records He said the outcome is satisfactory and that he would contact the Revdex.com to close the complaint If you need additional information, please let me know Thanks, Becky [redacted] AR Manager OakBend Medical Center 281-341-
From: [redacted] Sent: Tuesday, July 08, 2014 8:49 AM To: drteam Subject: BBB Case # [redacted] Dispute Resolution Department: I apologize for the delayed response. The notice was addressed to OakBend... Medical Group instead of OakBend Medical Center. This created a delay in the notices being routed to the appropriate department. Customer's Statement of the Problem: Response -- Repetitive services must be billed on a monthly basis. The customer received repetitive services over a seven month period. The services for each month are separated by invoice number, i.e. 0001, 0002, 0003, etc. The $30.07 final bill that the customer refers to is related to his last month's services or invoice number [redacted] The *** invoice is his last or final invoice, if you will, as it represents his last month of service. It does not, however, reflect a cumulative list of charges or open balances. Disputed Amount: Response -- The disputed amount of $94.44 on the statement dated May 20, 2014 is for invoice 0006. That balance does remain open in our system. The open balance of $94.44 has no effect on the customer's credit ratings. Desired Settlement: Response -- I spoke to the customer this morning regarding his complaint. He told me that our discussion clarified the statement discrepancy and the issue has been resolved to his satisfaction. If you need additional information, please let me know. Thank you, [redacted] Director, Business Office OakBend Medical Center ( [redacted] Email messages cannot be guaranteed to be secure or error-free as transmitted information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Oakbend Medical Center therefore does not accept liability for any error or omissions in the contents of this message, which arise as a result of email transmission. CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to which it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please cont
From: [redacted]
Sent: Tuesday, July 08, 2014 8:49 AM
To: drteam
Subject: Revdex.com Case # [redacted]
Dispute Resolution Department:
I apologize for the delayed response. The notice was addressed to OakBend...
Medical Group instead of OakBend Medical Center. This created a delay in the notices being routed to the appropriate department.
Customer's Statement of the Problem: Response -- Repetitive services must be billed on a monthly basis. The customer received repetitive services over a seven month period. The services for each month are separated by invoice number, i.e. 0001, 0002, 0003, etc. The $30.07 final bill that the customer refers to is related to his last month's services or invoice number [redacted] The [redacted] invoice is his last or final invoice, if you will, as it represents his last month of service. It does not, however, reflect a cumulative list of charges or open balances.
Disputed Amount: Response -- The disputed amount of $94.44 on the statement dated May 20, 2014 is for invoice 0006. That balance does remain open in our system. The open balance of $94.44 has no effect on the customer's credit ratings.
Desired Settlement: Response -- I spoke to the customer this morning regarding his complaint. He told me that our discussion clarified the statement discrepancy and the issue has been resolved to his satisfaction.
If you need additional information, please let me know.
Thank you,
[redacted]
Director, Business Office
OakBend Medical Center
([redacted]
[redacted]
[redacted]
Email messages cannot be guaranteed to be secure or error-free as transmitted information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Oakbend Medical Center therefore does not accept liability for any error or omissions in the contents of this message, which arise as a result of email transmission. CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to which it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please cont
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you Ms. [redacted] for your resolution to the complaint. Your prompt attention to the matter was an exemplary example of how business officers should proceed in these matters.
[redacted]
Sent: Tuesday, September 27, 2016 *:43 AM Subject: FW: Complaint ID#[redacted]
Dear Revdex.com,
Please see attached letter from OakBend regarding Complaint ID...
[redacted].
We will continue to work with Mr. Tapley to help him resolve his balance at OBMC. Our patients are very important to us.
Thank you.
Nancy Montello Business Office Director | OakBend Medical Center
1705 Jackson Street | Richmond, TX 7746*O: (281) 341-2850 | F: (281) 341-3013
[redacted]
www.oakbendmedcenter.org
Sent: Wednesday, November 11, 2015 12:16 PMTo: drteam <[email protected]>Cc: Nancy [redacted] <n[redacted]@obmc.org>Subject: Revdex.com Case #[redacted] I...
spoke to the complainant this morning regarding the complaint and our research of the accounts. As requested in the Desired Settlement, we have cancelled collection efforts and closed the account related to the claim. There is and never has been any impact on credit rating. I am sending the complainant a zero balance confirmation statement for his records. He said the outcome is satisfactory and that he would contact the Revdex.com to close the complaint. If you need additional information, please let me know. Thanks, Becky [redacted] AR Manager OakBend Medical Center 281-341-2844
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me Thank you Ms [redacted] *** for your resolution to the complaintYour prompt attention to the matter was an exemplary example of how business officers should proceed in these matters [redacted]
Sent: Tuesday, September 27, *:AM Subject: FW: Complaint ID# [redacted] Dear Revdex.com, Please see attached letter from OakBend regarding Complaint ID [redacted] We will continue to work with MrTapley to help him resolve his balance at OBMC Our patients are very important to us Thank you Nancy Montello Business Office Director | OakBend Medical Center Jackson Street | Richmond, TX 7746*O: (281) 341-| F: (281) 341- [redacted] www.oakbendmedcenter.org
Sent: Wednesday, November 11, 12:PMTo: drteam Cc: Nancy [redacted] Subject: Revdex.com Case # [redacted] I spoke to the complainant this morning regarding the complaint and our research of the accounts As requested in the Desired Settlement, we have cancelled collection efforts and closed the account related to the claim There is and never has been any impact on credit rating I am sending the complainant a zero balance confirmation statement for his records He said the outcome is satisfactory and that he would contact the Revdex.com to close the complaint If you need additional information, please let me know Thanks, Becky [redacted] AR Manager OakBend Medical Center 281-341-
From: [redacted] Sent: Tuesday, July 08, 2014 8:49 AM To: drteam Subject: BBB Case # [redacted] Dispute Resolution Department: I apologize for the delayed response. The notice was addressed to OakBend... Medical Group instead of OakBend Medical Center. This created a delay in the notices being routed to the appropriate department. Customer's Statement of the Problem: Response -- Repetitive services must be billed on a monthly basis. The customer received repetitive services over a seven month period. The services for each month are separated by invoice number, i.e. 0001, 0002, 0003, etc. The $30.07 final bill that the customer refers to is related to his last month's services or invoice number [redacted] The *** invoice is his last or final invoice, if you will, as it represents his last month of service. It does not, however, reflect a cumulative list of charges or open balances. Disputed Amount: Response -- The disputed amount of $94.44 on the statement dated May 20, 2014 is for invoice 0006. That balance does remain open in our system. The open balance of $94.44 has no effect on the customer's credit ratings. Desired Settlement: Response -- I spoke to the customer this morning regarding his complaint. He told me that our discussion clarified the statement discrepancy and the issue has been resolved to his satisfaction. If you need additional information, please let me know. Thank you, [redacted] Director, Business Office OakBend Medical Center ( [redacted] Email messages cannot be guaranteed to be secure or error-free as transmitted information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Oakbend Medical Center therefore does not accept liability for any error or omissions in the contents of this message, which arise as a result of email transmission. CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to which it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please cont
From: [redacted]
Sent: Tuesday, July 08, 2014 8:49 AM
To: drteam
Subject: Revdex.com Case # [redacted]
Dispute Resolution Department:
I apologize for the delayed response. The notice was addressed to OakBend...
Medical Group instead of OakBend Medical Center. This created a delay in the notices being routed to the appropriate department.
Customer's Statement of the Problem: Response -- Repetitive services must be billed on a monthly basis. The customer received repetitive services over a seven month period. The services for each month are separated by invoice number, i.e. 0001, 0002, 0003, etc. The $30.07 final bill that the customer refers to is related to his last month's services or invoice number [redacted] The [redacted] invoice is his last or final invoice, if you will, as it represents his last month of service. It does not, however, reflect a cumulative list of charges or open balances.
Disputed Amount: Response -- The disputed amount of $94.44 on the statement dated May 20, 2014 is for invoice 0006. That balance does remain open in our system. The open balance of $94.44 has no effect on the customer's credit ratings.
Desired Settlement: Response -- I spoke to the customer this morning regarding his complaint. He told me that our discussion clarified the statement discrepancy and the issue has been resolved to his satisfaction.
If you need additional information, please let me know.
Thank you,
[redacted]
Director, Business Office
OakBend Medical Center
([redacted]
[redacted]
[redacted]
Email messages cannot be guaranteed to be secure or error-free as transmitted information can be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Oakbend Medical Center therefore does not accept liability for any error or omissions in the contents of this message, which arise as a result of email transmission. CONFIDENTIALITY NOTICE: This communication, including any attachments, may contain confidential information and is intended only for the individual or entity to which it is addressed. Any review, dissemination, or copying of this communication by anyone other than the intended recipient is strictly prohibited. If you are not the intended recipient, please cont
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.
Thank you Ms. [redacted] for your resolution to the complaint. Your prompt attention to the matter was an exemplary example of how business officers should proceed in these matters.
[redacted]
Sent: Tuesday, September 27, 2016 *:43 AM Subject: FW: Complaint ID#[redacted]
Dear Revdex.com,
Please see attached letter from OakBend regarding Complaint ID...
[redacted].
We will continue to work with Mr. Tapley to help him resolve his balance at OBMC. Our patients are very important to us.
Thank you.
Nancy Montello Business Office Director | OakBend Medical Center
1705 Jackson Street | Richmond, TX 7746*O: (281) 341-2850 | F: (281) 341-3013
[redacted]
www.oakbendmedcenter.org
Sent: Wednesday, November 11, 2015 12:16 PMTo: drteam <[email protected]>Cc: Nancy [redacted] <n[redacted]@obmc.org>Subject: Revdex.com Case #[redacted] I...
spoke to the complainant this morning regarding the complaint and our research of the accounts. As requested in the Desired Settlement, we have cancelled collection efforts and closed the account related to the claim. There is and never has been any impact on credit rating. I am sending the complainant a zero balance confirmation statement for his records. He said the outcome is satisfactory and that he would contact the Revdex.com to close the complaint. If you need additional information, please let me know. Thanks, Becky [redacted] AR Manager OakBend Medical Center 281-341-2844