Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @earthlink.net As stated on our invoices, price lists, website, and other correspondence, Mr [redacted] 's deposit was a non refundable deposit with Oak Creek Whitetail Ranch, LLC., not a guide serviceIt has nothing to do with a guide serviceHis invoice is for a hunt at Oak Creek Whitetail Ranch, LLC, he is scheduled to come and hunt October 5-7, His invoice is for a deer hunt at Oak Creek Whitetail Ranch, LLC not for a guide Mr [redacted] 's hunt in was set up the same wayIt was for a deer hunt he did not know the guide at that time, he met his guide upon arrival at Oak CreekHe was perfectly satisfied with his hunt so he rebooked for another hunt this year in We are staffed with plenty of other guides that are more than capable of guiding our clients on their hunt of a lifetime Mr [redacted] heard of one of our employee's termination in a Newsletter that was sent out to all of our clients to update them on all of the things that were going on at the ranchOak Creek has been in business for over years and has never had this type of complaint against usWe take it personallyWe thrive on making sure that all of our clients are 100% happy and taken care of while they are hunting with usWe are fortunate to have a great staffLike any other company, on occasion there are changes that have to be made for various reasonsMr [redacted] was the only person to contact us and tell us that he did not want to fulfill his contract with Oak Creek Whitetail Ranch, LLC because his guide was no longer available, as a matter of fact we had just the opposite responsePeople book their hunt of a lifetime with us for the deer harvested not for the food, the accommodations or the guide they spend a total of days withI am not saying that the guides don't do their best to follow our guidelines and accommodate our clients but they are here for the harvest not the guideIt was not necessary to contact any of our clients about any of the changes made to the ranchThings like this happen all of the timeWe have more than enough guides that are able to take care of himWe would like the opportunity to take care of Mr [redacted] as we have in the pastNow if Mr [redacted] is having financial problems or some other issues he needs to call us so we can discuss his options He claims we did not notify him when one of our guides was let go but the question I have for Mr [redacted] is when Walmart terminates a cashier or greeter are they responsible for contacting all of their customers? No they have other employees that are more than capable of taking that persons placeWe are still the same hunting ranch and are more than capable of taking care of his huntWe are a seasonable business and rely on our bookings from August through January for the upcoming yearMr [redacted] cancelling at this late of a date will be almost impossible for us to rebook those dates, thus the reason for the non refundable deposit Mr [redacted] has not received his "guide services" as of yet because his hunt is set up for October 5-7, We have a full staff of guides that are perfectly capable of satisfying Mr [redacted] 's deer huntMr [redacted] did not know his guide from until he arrived for his huntThat is generally how our hunts are taken care ofYou meet your guide when you arriveWe are still holding Mr [redacted] 's hunt dates and will continue to hold his dates We have been in the hospitality business for over years and have always had the same policy, non refundable deposits, with no issues but most people are easier to work with than Mr [redacted] We have always booked whitetail hunts not guidesWe have never had an issue like this arise and have always taken care of our customersThe guide Mr [redacted] is requesting is no longer employed by Oak Creek Whitetail Ranch due to reasons I would not want to discuss hereBut Mr [redacted] has to understand there are many reasons why employee/employer relations don't work some timesSome employees get caught stealing, some employees can not arrive on time, some employees get caught drinking on the job or show up drunk, some employees cause so much chaos in the work place that other more valued employees are not happy so they have to be terminatedThere are so many reasons that an employer is forced to terminate that employee, not saying any of that is the case here but there are reasonsWhile employees are very important to an employer, sometimes it is better to sever that relationshipMr [redacted] is a valued customer and we are only asking for him to let us continue to give him the experience of a lifetime In reference to the UCC "Impossibility of Performance" and "Specific Performance" Nothing has changed with Mr [redacted] 's hunt he bookedThere is no contract between his guide and Mr [redacted] , only a contract between Oak Creek Whitetail Ranch, LLCand Mr [redacted] Now if his guide/Oak Creek Representative promised him something I do not know about or that is not on his contract, then Mr [redacted] needs to discuss that matter with me but as for "Performance", we are the same ranch and same product he booked last year, that I might add he was content enough to rebook again this yearAfter all he met his guide/Oak Creek employee last year through the company and only spent days with him tops so I am sure any other guide is more than capable of taking care of any of his needsI believe Mr [redacted] has other issues and is not wanting to be honest Just because you sign an agreement with [redacted] for cell service and that employee is terminated does not void ***'s contract with you Mr [redacted] needs to learn to talk to people and he will get better results but to put holds on credit cards and turn a trivial matter over to Revdex.com is not necessaryIn over years of business I have never had a negative response from a customer to Revdex.com or kept someone's depositIt has always been worked out but since Mr [redacted] has gone to this extreme and put a black mark on my reputation, I will fight this one to the end due to Mr [redacted] actions and attitudeMr [redacted] called with concerns but never told me that he wanted his deposit back he just went straight to an American Express dispute and a complaint to Revdex.comIf he would have given me a call and discusses it with me it would have never turned into this [redacted] R [redacted] Oak Creek Whitetail Ranch, LLC
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @earthlink.net As stated on our invoices, price lists, website, and other correspondence, Mr [redacted] 's deposit was a non refundable deposit with Oak Creek Whitetail Ranch, LLC., not a guide serviceIt has nothing to do with a guide serviceHis invoice is for a hunt at Oak Creek Whitetail Ranch, LLC, he is scheduled to come and hunt October 5-7, His invoice is for a deer hunt at Oak Creek Whitetail Ranch, LLC not for a guide Mr [redacted] 's hunt in was set up the same wayIt was for a deer hunt he did not know the guide at that time, he met his guide upon arrival at Oak CreekHe was perfectly satisfied with his hunt so he rebooked for another hunt this year in We are staffed with plenty of other guides that are more than capable of guiding our clients on their hunt of a lifetime Mr [redacted] heard of one of our employee's termination in a Newsletter that was sent out to all of our clients to update them on all of the things that were going on at the ranchOak Creek has been in business for over years and has never had this type of complaint against usWe take it personallyWe thrive on making sure that all of our clients are 100% happy and taken care of while they are hunting with usWe are fortunate to have a great staffLike any other company, on occasion there are changes that have to be made for various reasonsMr [redacted] was the only person to contact us and tell us that he did not want to fulfill his contract with Oak Creek Whitetail Ranch, LLC because his guide was no longer available, as a matter of fact we had just the opposite responsePeople book their hunt of a lifetime with us for the deer harvested not for the food, the accommodations or the guide they spend a total of days withI am not saying that the guides don't do their best to follow our guidelines and accommodate our clients but they are here for the harvest not the guideIt was not necessary to contact any of our clients about any of the changes made to the ranchThings like this happen all of the timeWe have more than enough guides that are able to take care of himWe would like the opportunity to take care of Mr [redacted] as we have in the pastNow if Mr [redacted] is having financial problems or some other issues he needs to call us so we can discuss his options He claims we did not notify him when one of our guides was let go but the question I have for Mr [redacted] is when Walmart terminates a cashier or greeter are they responsible for contacting all of their customers? No they have other employees that are more than capable of taking that persons placeWe are still the same hunting ranch and are more than capable of taking care of his huntWe are a seasonable business and rely on our bookings from August through January for the upcoming yearMr [redacted] cancelling at this late of a date will be almost impossible for us to rebook those dates, thus the reason for the non refundable deposit Mr [redacted] has not received his "guide services" as of yet because his hunt is set up for October 5-7, We have a full staff of guides that are perfectly capable of satisfying Mr [redacted] 's deer huntMr [redacted] did not know his guide from until he arrived for his huntThat is generally how our hunts are taken care ofYou meet your guide when you arriveWe are still holding Mr [redacted] 's hunt dates and will continue to hold his dates We have been in the hospitality business for over years and have always had the same policy, non refundable deposits, with no issues but most people are easier to work with than Mr [redacted] We have always booked whitetail hunts not guidesWe have never had an issue like this arise and have always taken care of our customersThe guide Mr [redacted] is requesting is no longer employed by Oak Creek Whitetail Ranch due to reasons I would not want to discuss hereBut Mr [redacted] has to understand there are many reasons why employee/employer relations don't work some timesSome employees get caught stealing, some employees can not arrive on time, some employees get caught drinking on the job or show up drunk, some employees cause so much chaos in the work place that other more valued employees are not happy so they have to be terminatedThere are so many reasons that an employer is forced to terminate that employee, not saying any of that is the case here but there are reasonsWhile employees are very important to an employer, sometimes it is better to sever that relationshipMr [redacted] is a valued customer and we are only asking for him to let us continue to give him the experience of a lifetime In reference to the UCC "Impossibility of Performance" and "Specific Performance" Nothing has changed with Mr [redacted] 's hunt he bookedThere is no contract between his guide and Mr [redacted] , only a contract between Oak Creek Whitetail Ranch, LLCand Mr [redacted] Now if his guide/Oak Creek Representative promised him something I do not know about or that is not on his contract, then Mr [redacted] needs to discuss that matter with me but as for "Performance", we are the same ranch and same product he booked last year, that I might add he was content enough to rebook again this yearAfter all he met his guide/Oak Creek employee last year through the company and only spent days with him tops so I am sure any other guide is more than capable of taking care of any of his needsI believe Mr [redacted] has other issues and is not wanting to be honest Just because you sign an agreement with [redacted] for cell service and that employee is terminated does not void ***'s contract with you Mr [redacted] needs to learn to talk to people and he will get better results but to put holds on credit cards and turn a trivial matter over to Revdex.com is not necessaryIn over years of business I have never had a negative response from a customer to Revdex.com or kept someone's depositIt has always been worked out but since Mr [redacted] has gone to this extreme and put a black mark on my reputation, I will fight this one to the end due to Mr [redacted] actions and attitudeMr [redacted] called with concerns but never told me that he wanted his deposit back he just went straight to an American Express dispute and a complaint to Revdex.comIf he would have given me a call and discusses it with me it would have never turned into this [redacted] R [redacted] Oak Creek Whitetail Ranch, LLC