Oak Grove Dental Group

Initial Business Response / [redacted] (1000, 8, 2015/10/19) */ RE: [redacted] CASE ID NO.: XXXXXXXX Dear Ms [redacted] Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted] Pursuant to the Health Insurance Portability and Accountability Act of 1996, no specifics regarding M s [redacted] may be provided to youIf Ms [redacted] would forward an appropriately executed HIPAA release, Oak Grove Dental Group and its affiliated practitioners would be happy to respond to the complaint Ms [redacted] filed with the Revdex.com Oak Grove Dental Group is committed to providing quality service and achieving the highest service standardsOne of the ways in which we continue to improve our service is by listening and responding to the views of our patientsAs such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter Respectfully, Oak Grove Dental Group Initial Consumer Rebuttal / [redacted] (3000, 22, 2015/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They lied and didn't fix the mistakeI've been a patient there for yearsI pay for dental coverage and expect to receive the covered servicesThey always send the bill directly to the insurance companyOn September 3, 2015, they asked me to send the bill in myself which I never did beforeThey either coded it wrong or committed an intentional fraudIn any event, they refused to accept responsibility for their actions and wouldn't resolve the issueThey are not professional and reasonable business people They need to repay me for their intentional fraud and/or error Final Business Response / [redacted] (4000, 26, 2015/12/17) */ RE: [redacted] CASE ID NO.: XXXXXXXX Dear Ms [redacted] We have received your letter indicating Ms [redacted] did not accept our previous response to her concerns However, as previously stated, we believe that all treatment was within the clinical standard of care, as well as all information regarding aesthetic options which also include benefits such as advanced technology and the convenience of same day treatment were explained to Ms [redacted] As Ms [redacted] has filed a formal grievance with her insurance carrier, we have responded accordinglyAt this time we await their deretmination on this matterUpon receipt of Ms [redacted] 's insurance resolution letter, Oak Grove Dental Group will be better able to determine the next step in resolving this issue as appropriate, according to her Insurance Plan Benefits In closing, as this issue is being handled directly by Ms [redacted] 's Insurance Carrier, we ask that the Revdex.com consider this issue closed at this time Please let us know if you have any questions or concerns Respectfully, Oak Grove Dental Group Final Consumer Response / [redacted] (4200, 28, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) At this time, Health Net has not resolved this complaint, therefore, I am not going to close this complaint

Initial Business Response /* (1000, 8, 2015/10/19) */
RE: [redacted] CASE ID NO.: XXXXXXXX
Dear Ms. [redacted]
Our records reflect a release has not been executed authorizing anyone to speak to you regarding [redacted]. Pursuant to the Health Insurance...

Portability and Accountability Act of 1996, no specifics regarding M s. [redacted] may be provided to you. If Ms. [redacted] would forward an appropriately executed HIPAA release, Oak Grove Dental Group and its affiliated practitioners would be happy to respond to the complaint Ms. [redacted] filed with the Revdex.com.
Oak Grove Dental Group is committed to providing quality service and achieving the highest service standards. One of the ways in which we continue to improve our service is by listening and responding to the views of our patients. As such, upon receipt of an appropriately executed HIPAA release, we look forward to the opportunity to provide a substantive response in this matter.
Respectfully,
Oak Grove Dental Group
Initial Consumer Rebuttal /* (3000, 22, 2015/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lied and didn't fix the mistake. I've been a patient there for years. I pay for dental coverage and expect to receive the covered services. They always send the bill directly to the insurance company. On September 3, 2015, they asked me to send the bill in myself which I never did before. They either coded it wrong or committed an intentional fraud. In any event, they refused to accept responsibility for their actions and wouldn't resolve the issue. They are not professional and reasonable business people.
They need to repay me for their intentional fraud and/or error.
Final Business Response /* (4000, 26, 2015/12/17) */
RE: [redacted] CASE ID NO.: XXXXXXXX
Dear Ms. [redacted]
We have received your letter indicating Ms. [redacted] did not accept our previous response to her concerns.
However, as previously stated, we believe that all treatment was within the clinical standard of care, as well as all information regarding aesthetic options which also include benefits such as advanced technology and the convenience of same day treatment were explained to Ms. [redacted].
As Ms. [redacted] has filed a formal grievance with her insurance carrier, we have responded accordingly. At this time we await their deretmination on this matter. Upon receipt of Ms. [redacted]'s insurance resolution letter, Oak Grove Dental Group will be better able to determine the next step in resolving this issue as appropriate, according to her Insurance Plan Benefits.
In closing, as this issue is being handled directly by Ms. [redacted]'s Insurance Carrier, we ask that the Revdex.com consider this issue closed at this time.
Please let us know if you have any questions or concerns.
Respectfully,
Oak Grove Dental Group
Final Consumer Response /* (4200, 28, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time, Health Net has not resolved this complaint, therefore, I am not going to close this complaint.