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Reviews Oak Grove Realty Services

Oak Grove Realty Services Reviews (17)

Initial Business Response / [redacted] (1000, 8, 2015/12/01) */ When this resident vacated the unit, there was a satellite dish on the balcony that was not noted as being there prior to her move inAs per the lease, she will be charged for the removal and disposal of the dish The blinds in her unit were in good repair upon move inOn June 2015, our maintenance team responded to a work order that was placed on June 18, and replace slats on the patio door blindWhen this resident moved out in July several of the patio door blind slats were damaged lying on the floorAs per her lease she will be charged for the damages In addition, her carpet was stained beyond wear and tearThe carpet was new just prior to her move in on 4/1/She was charged for cleaning and deodorizing due to the excessive stains and condition of the carpet through the unitShe was not charged for water extraction or clean up necessary after the leak This account has been placed with collections and any further communication should be between this resident and the collections agent Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I moved to The Oaks Of Heatherwood Apartment in April until July within this amount of time the complex has been under three new property managementThe last property manager Pamela [redacted] Had not even been there for three months prior to my move outI dispute these allegations once againThe satellite disk was already there prior to my move in in I have contacted Disk Satellite in regards to this matter and was told to have the property management and or Revdex.com contact them in regards to this matterThey can be contacted at [redacted] All they need is my name ( [redacted] ) and the address ( [redacted] West Saint Paul, MN 55118) and they will be able to verify that I have never in my lifetime done any businesses with them \ Oaks Of Heatherwood is not being consistent with their information if you look at the itemized statement that was given to me it clearly states that the bedroom blind was damageBut according to the reply sent to you it clearly states that the patio blinds was damageMy pictures will show that the patio blinds were in excellent condition, I had placed a order for my bedroom blinds to be repaired months upon my decision to vacate the unitOnce again around the month of February, and there was absolutely no responseMy request went ignored for monthsTo be totally honest about the bedroom blinds they was broken when I moved in and replaced with clear tape In regards to the carpet my pictures will show that the carpet was not stain beyond wear and tearThey was furniture and carpet covering almost the whole floor I would like for The Oaks of Heathewood to provide pictures of these actualizationThese issues has not been resolvedI have taken ownership of all my statements that I have provided and will stand by them percent Final Business Response / [redacted] (4000, 12, 2015/12/17) */ The specific site manager may have changed, however the property management company has notThere was no notation of the Dish per her move in inventory check sheet, and it was not noted on the previous move out accountWe have all the records relating to her blinds and calls for repairWe have photos of the unit, broken blinds and carpet specifically, at her move outThe charges were based on the cleaning and damage addendum she signed with each lease termWe will not be making any adjustments to her account at this time Final Consumer Response / [redacted] (3000, 14, 2015/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) In regards to the satellite disk once again I have never in my lifetime have had any connection with the satellite disk company I have provided the contact information that can verify this information( [redacted] Freud Dept)The property management fail to record this information and it doe not mean that I should be held accountable for something that is not mineIf the company can provide voice recording on my consistence calling out to repair the blinds in the bedroom than do so but also report that you never came out to repair, In regards to this matter a paper trail is not possibleThis information as well as slots being removed from the blinds can easily be fabricated at this pointThe only blind that needed repair was the one bedroom that was being held up with clear tape, the patio blinds in the living room was left in excellent conditionI will not pay for these blindsIn regards to the carpet, I too can provide photos and several professional people that were in my house on a weekly bases from the time I moved in until the time I moved out who will provide statements that these allegations are not trueNever in my lifetime have I been accused on such and I do not have a problem with taking ownershipif I felt that I owed I would pay but I will not give into lies that are not trueMy rental history is in excellent and I will not allow The Oaks Of Heatherwood to destroy thatI have always received my damage deposits back in full with interestThese issues has not been resolved

I am rejecting this response because: 1/ I didn t send a check , it was electronic transaction , and after contacting my bank agent he said everything looks good in my accountand they didn t had no contact from oak groove apartment so once again , I believe that their mistake after all the confirmations that they send me and the total amount is +$ , credit card fees , that I consider them responsible for making me paying that money .something else please I wanna Revdex.com know about it , that the money that I paid was from my kids groceries monthly expenses thank you

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ This former resident had an NSF payment in March that they never paid our company back for, which lead to additional fees on their accountIn addition, they had late payments on their utilities in June, September and October which also increased their amount due to us We understand that they paid the fee for the satellite deposit, it is noted on their ledger as being paid on 11/14/However the offsetting charge was not previously added to their account, so upon move out account reconciliation we adjusted thisThey were given credit for the deposit that was paid and this is clearly marked on the itemized list of damages/move out inspection report in the "security deposit summary" section The fee for damages is for carpet cleaning and deodorizing as per the Animal Addendum signed by this resident on November 11, The carpet cleaning is noted in section of this addendumThere is a $non-refundable fee to have the pet in their unit, of which $is applied towards the carpet cleaningAs per the cleaning and damage addendum they signed on November 12, the cost for cleaning and deodorizing an apartment of their size is $250, with the $deduction from the initial payment (as per the terms of the agreement) there is a $fee left to be paid at the time of move outThis is a standard clause in our Animal Addendum that affects all residents with pets We did send them a copy of their ledger on December 16, showing the line item breakdown of their account Based on their signed lease agreement and addendums, all charges are correctThere is no additional refund to be made Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) All of this information is and extremely late! If this was the case why haven't they just contacted me sooner with this explanation? I have never missed a rent payment, I believe the date they are speaking of was when I was 1day late and laid the late fee, so how am I still being charged penalty fees? I will send a copy from my bank for my portion and get copies from my fiancé for his portion we split the rent so you will see as my payment on March 3rd! Not late! As far as late payments on utilities I was only late in October my last month living there, it was a dollar bill and they charged me a dollar late fee! The manager Vanessa said she would take it out my deposit! At no time was there mention of more fees! This is absolutely ludicrousI really hope you can help Final Consumer Response / [redacted] (3000, 15, 2015/09/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again I sent a copy showing there were no late fees associated with my account from my bank or from cinnamon pointe! If I was late on payments why did I never get notice of if? So it's legal for a company to rack up late fees on utility bills for months? Who do I need to speak with because clearly email is not getting the point acrossI will get a copy from my fiancé bank as well showing he never got a returned check fee from his bank or the complexPlease review my paperwork again and explain to me how this conclusion was metThe complex is very strict so if I was ever late, which I wasn't, they would've never allowed me to go months without paying a late fee! The amount of fees added on are absolutely and I will take this matter further in court if needed! Final Business Response / [redacted] (4000, 17, 2015/09/15) */ We have provided a copy of the account ledger and all of the contract information (signed lease & addendums)We have also provided a copy of the returned check document we received from Wells Fargo, which shows the check was that was returned NSFThis resident did in fact have an NSF, they did not make proper payment as a result of that NSF and they did incur late fess as applicable under the terms of their signed lease agreementAs far as we are concerned this matter is closed

This resident was delivered a written notice of lease renewal rates on 12/14/for the lease ending on 2/28/2017, this letter clearly outlined what the rental increase would be for 3/1/This resident signed the lease renewal form on 2/6/indicating what lease term (along with the rate) she would like to enter intoRegardless of whether she had a signed lease or not, she owed rent, as per the signed lease ending 2/28/and the signed lease renewal letterDue to the issues with converting to our new system we did have a few residents who were not able to sign the 3/lease until after the beginning of MarchHowever, this has no bearing on when rent was dueRent is always due on the 1st and late fees are assessed if not paid in full by the 3rdThe only record we have for this resident attempting her March payment is from 3/7/2017, well beyond the deadline for 3/3/in order to avoid the late fee as per the signed lease agreementLate fee for March will not be waivedRent payment for April was attempted on April 3rd, because this resident entered her account number incorrectly, the payment was rejected and she was charged additional fees (NSF and Late) as per her signed leaseIt is the responsibility of the person entering the information to ensure it is correctThe late and NSF fee will not be reversed

It is our policy to charge a fee to all roommate additions or releases on a lease agreementWhen these residents moved in as a lease addition in May 2016, they paid the fee and signed the roommate addition agreement after being explained the roommate addition policyNow that they want to be released and they would need to follow the policy for a roommate releaseThis information is not required to be included in the lease agreement, as it is a courtesy we offer to allow these types of changes to the original signed lease agreementThe alternative is that we do not offer any option for an addition or release during a lease termAll leases are subject to a change in terms (typically financial) a the end of one term, prior to renewing for another termThe renewal offer letter was sent to this unit on June 15, The terms of this renewal will not change based on the residents release, just as the financial terms of the current lease did not change when we added on the additional two roommate.Please see attached for a copy of the roommate release and addition guidelinesAs well as a copy of the Roommate Release form and the lease renewal letter sent to all roommates on June 15,

The resident had a check come back from their bank as an NSF/invalid account number/closed account Persuant to their lease and rent payment procedures additional fees including late fee and returned check fee were added to the amount owed The total of the additional fees related to the returned check were $

Per the singed lease and addendums proper written notice to vacate must be given on or before noon the last day of the month two full calendar months in advanceIn order for this notice to vacate to be considered proper it would have needed to have been received on or before noon on 2/28/
A notice to vacate must be in written form, no verbal vacate notices are acceptedThe notice does not have to be on any particular form, however as a courtesy we do have a “Notice to Vacate” form available at the site officeThis resident could have dropped their notice in the box at their site office or in the drop box at the corporate office at any time before noon on 2/28/They also could have sent an email to the site manager, leasing agent, site email and/or the corporate email at any point up until noon on 2/28/In addition, the notice to vacate could have been submitted any day prior to 2/28/They choose not to exercise any of these optionsThese residents did not comply with the terms of the lease and addendums as it relates to proper notice, therefore they are subject to the terms associated with improper noticeI am enclosing the signed lease and addendums as well as the Lease renewal letterAll of these documents clearly state the policyI am also enclosing the Notice of Improper notice letter that was delivered to the resident reiterating the policyAt this time there will be no adjustment made to the policy or the account

Shortly after his move in on September 2017, the resident approached us with concerns regarding a cat urine smell in his unitWe had the carpets cleaned an additional two times for him, yet he was still smelling the cat urineIn December we told the resident we would replace the carpet for
himAt that time he stated we could not enter the unit if he was not there, he was going to be out of town for the Holidays and he would contact us when he was back in town with a date/time to schedule the carpet replacementWe never heard back from the resident about the carpet replacementInstead in January he inquired about the lease buy out option, to which we provided him a copy of his lease with the buyout policyThe resident did not provide his NTV until the end of business day on 1/31/The policy clearly states that the buyout fee MUST be paid at the time of NTV to be considered acceptableThe resident not only did not have payment as required but also stated he needed to check with his mother - leaving us unsure as to whether he was truly submitting his notice under the buyout policy or notThis resident did not follow the proper procedures under the terms of his leaseHowever, due to the medial necessity related to the cat urine allergy we are willing to make a reasonable accommodation and accept the 1/31/NTV for 3/31/His deposit accounting will be processed as per MN state statue and the terms of his lease

This resident made an electronic payment on April 6, That payment was returned to us as unpaid due to Invalid/Closed account on April 13, His account was assessed the late and NSF fee as per our company policy and out lined in his signed leaseWhen setting up the payment section of the resident portal, it is the resident responsibility to add the accurately the accounts that they wish to useOur staff does not handle that in any way and has a limited view of the data, both for privacy and security reasonsOak Grove Realty and its managed assets use a 3rd party processor for all electronic payments, the payment was captured by this company so there would be no contact from Oak Grove Realty Services or our private bankWhen the vendor attempted to capture the payment it was pushed back as invalid/closed accountWe had not receive our funds as per the terms of the lease agreement so the late and NSF fees are applicable and will not be reversed

I am rejecting this response because:The response stating this company had no record I attempted to pay my 3/1/rent is falseI went into the office the following day which fell on a weekend and the person working told me had to speak with the property manager who was off during the weekend and would not return until 4/ I went into the office on that day and showed the manager screen shots of the attempt and error message I received She spoke to corporate who said although I provided proof I attempted to make the payment they would not accept it I also told the manager I can provide proof I had the funds available to pay the rent but it was still rejected and I was charged a late feeI did this although I did not have a lease available to sign How is it that my attempt at providing proof is discarded, however your excuse for the fact I was not provided a lease before the effective date is just explained away and should be accepted without any repercussion I made every attempt to reach out to the property manager and correct the incorrect bank account information I entered prior to the payment processing To avoid a late fee and NSF fee for the 5/rent payment She did not help me or offer any solutions to resolve the matter Since the event I am now charged a credit card processing fee of 2% which cost an additional nearly $to pay my rent I AGAIN asked for assistance to remove the additional fee to which the property manager falsely told me I can speak with someone from the corporate office through obtaining a telephone number from the new web site which is a complete lie SO, I have not had any of my concerns addressed and I am still being penalized for an issue I immediately brought to managements attention to resolve

Initial Business Response /* (1000, 5, 2015/08/24) */
This former resident had an NSF payment in March 2014 that they never paid our company back for, which lead to additional fees on their account. In addition, they had late payments on their utilities in June, September and October 2014 which...

also increased their amount due to us.
We understand that they paid the fee for the satellite deposit, it is noted on their ledger as being paid on 11/14/2013. However the offsetting charge was not previously added to their account, so upon move out account reconciliation we adjusted this. They were given credit for the deposit that was paid and this is clearly marked on the itemized list of damages/move out inspection report in the "security deposit summary" section.
The fee for damages is for carpet cleaning and deodorizing as per the Animal Addendum signed by this resident on November 11, 2013. The carpet cleaning is noted in section 17 of this addendum. There is a $250 non-refundable fee to have the pet in their unit, of which $50 is applied towards the carpet cleaning. As per the cleaning and damage addendum they signed on November 12, 2013 the cost for cleaning and deodorizing an apartment of their size is $250, with the $50 deduction from the initial payment (as per the terms of the agreement) there is a $200 fee left to be paid at the time of move out. This is a standard clause in our Animal Addendum that affects all residents with pets.
We did send them a copy of their ledger on December 16, 2014 showing the line item breakdown of their account.
Based on their signed lease agreement and addendums, all charges are correct. There is no additional refund to be made.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
All of this information is false and extremely late! If this was the case why haven't they just contacted me sooner with this explanation? I have never missed a rent payment, I believe the date they are speaking of was when I was 1day late and laid the late fee, so how am I still being charged penalty fees? I will send a copy from my bank for my portion and get copies from my fiancé for his portion we split the rent so you will see 487 as my payment on March 3rd! Not late! As far as late payments on utilities I was only late in October my last month living there, it was a 45 dollar bill and they charged me a 75 dollar late fee! The manager Vanessa said she would take it out my deposit! At no time was there mention of more fees! This is absolutely ludicrous. I really hope you can help.
Final Consumer Response /* (3000, 15, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again I sent a copy showing there were no late fees associated with my account from my bank or from cinnamon pointe! If I was late on payments why did I never get notice of if? So it's legal for a company to rack up late fees on utility bills for months? Who do I need to speak with because clearly email is not getting the point across. I will get a copy from my fiancé bank as well showing he never got a returned check fee from his bank or the complex. Please review my paperwork again and explain to me how this conclusion was met. The complex is very strict so if I was ever late, which I wasn't, they would've never allowed me to go months without paying a late fee! The amount of fees added on are absolutely false and I will take this matter further in court if needed!
Final Business Response /* (4000, 17, 2015/09/15) */
We have provided a copy of the account ledger and all of the contract information (signed lease & addendums). We have also provided a copy of the returned check document we received from Wells Fargo, which shows the check was that was returned NSF. This resident did in fact have an NSF, they did not make proper payment as a result of that NSF and they did incur late fess as applicable under the terms of their signed lease agreement. As far as we are concerned this matter is closed.

It is our policy to charge a fee to all roommate additions or releases on a lease agreement. When these residents moved in as a lease addition in May 2016, they paid the fee and signed the roommate addition agreement after being explained the roommate addition policy. Now that they want to...

be released and they would need to follow the policy for a roommate release. This information is not required to be included in the lease agreement, as it is a courtesy we offer to allow these types of changes to the original signed lease agreement. The alternative is that we do not offer any option for an addition or release during a lease term. All leases are subject to a change in terms (typically financial) a the end of one term, prior to renewing for another term. The renewal offer letter was sent to this unit on June 15, 2016. The terms of this renewal will not change based on the residents release, just as the financial terms of the current lease did not change when we added on the additional two roommate.Please see attached for a copy of the roommate release and addition guidelines. As well as a copy of the Roommate Release form and the lease renewal letter sent to all roommates on June 15, 2016.

Initial Business Response /* (1000, 8, 2015/06/29) */
Per MI Statue (MCL 554.611) and the signed lease, all forwarding addresses need to be provided in writing within 4 days of move out. We did not receive such information and the refund was mailed to the last known address. When first learning of...

this, we asked the former resident if she put a forward on her mail with the USPS and she stated she had not forwarded her mail because "she did not feel need to". We are aware that, with no proper forwarding address, the USPS may take additional time to process and return to us. This is why we require a minimum of 30 days from the mail date before we will stop payment when there is either no forwarding address or an incorrect address provided. On June 10 2015, we issued the stop payment, re-issued the check (less the stop-payment fee) and mailed out to the address provided in writing to our site manager on May 7 2015. On June 19 2015 the reissued check was cashed.

This resident was delivered a written notice of lease renewal rates on 12/14/2016 for the lease ending on 2/28/2017, this letter clearly outlined what the rental increase would be for 3/1/2017. This resident signed the lease renewal form on 2/6/2017 indicating what lease term (along with the rate)...

she would like to enter into. Regardless of whether she had a signed lease or not, she owed rent, as per the signed lease ending 2/28/2017 and the signed lease renewal letter. Due to the issues with converting to our new system we did have a few residents who were not able to sign the 3/1 lease until after the beginning of March. However, this has no bearing on when rent was due. Rent is always due on the 1st and late fees are assessed if not paid in full by the 3rd. The only record we have for this resident attempting her March payment is from 3/7/2017, well beyond the deadline for 3/3/2017 in order to avoid the late fee as per the signed lease agreement. Late fee for March will not be waived. Rent payment for April was attempted on April 3rd, because this resident entered her account number incorrectly, the payment was rejected and she was charged additional fees (NSF and Late) as per her signed lease. It is the responsibility of the person entering the information to ensure it is correct. The late and NSF fee will not be reversed.

Initial Business Response /* (1000, 8, 2015/12/01) */
When this resident vacated the unit, there was a satellite dish on the balcony that was not noted as being there prior to her move in. As per the lease, she will be charged for the removal and disposal of the dish.
The blinds in her unit...

were in good repair upon move in. On June 26 2015, our maintenance team responded to a work order that was placed on June 18, 2015 and replace slats on the patio door blind. When this resident moved out in July 2015 several of the patio door blind slats were damaged lying on the floor. As per her lease she will be charged for the damages.
In addition, her carpet was stained beyond normal wear and tear. The carpet was new just prior to her move in on 4/1/2015. She was charged for cleaning and deodorizing due to the excessive stains and condition of the carpet through the unit. She was not charged for water extraction or clean up necessary after the leak.
This account has been placed with collections and any further communication should be between this resident and the collections agent.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I moved to The Oaks Of Heatherwood Apartment in April 2013 until July 2015. within this amount of time the complex has been under three new property management. The last property manager Pamela [redacted] Had not even been there for three months prior to my move out. I dispute these allegations once again. The satellite disk was already there prior to my move in in 2013 I have contacted Disk Satellite in regards to this matter and was told to have the property management and or Revdex.com contact them in regards to this matter. They can be contacted at [redacted]. All they need is my name ([redacted]) and the address ([redacted] West Saint Paul, MN 55118) and they will be able to verify that I have never in my lifetime done any businesses with them.
\
Oaks Of Heatherwood is not being consistent with their information if you look at the itemized statement that was given to me it clearly states that the bedroom blind was damage. But according to the reply sent to you it clearly states that the patio blinds was damage. My pictures will show that the patio blinds were in excellent condition, I had placed a order for my bedroom blinds to be repaired months upon my decision to vacate the unit. Once again around the month of February, and there was absolutely no response. My request went ignored for months. To be totally honest about the bedroom blinds they was broken when I moved in and replaced with clear tape.
In regards to the carpet my pictures will show that the carpet was not stain beyond normal wear and tear. They was furniture and carpet covering almost the whole floor.
I would like for The Oaks of Heathewood to provide pictures of these actualization. These issues has not been resolved. I have taken ownership of all my statements that I have provided and will stand by them 130 percent.
Final Business Response /* (4000, 12, 2015/12/17) */
The specific site manager may have changed, however the property management company has not. There was no notation of the Dish per her move in inventory check sheet, and it was not noted on the previous move out account. We have all the records relating to her blinds and calls for repair. We have photos of the unit, broken blinds and carpet specifically, at her move out. The charges were based on the cleaning and damage addendum she signed with each lease term. We will not be making any adjustments to her account at this time.
Final Consumer Response /* (3000, 14, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In regards to the satellite disk once again I have never in my lifetime have had any connection with the satellite disk company I have provided the contact information that can verify this information. ([redacted] Freud Dept). The property management fail to record this information and it doe not mean that I should be held accountable for something that is not mine. If the company can provide voice recording on my consistence calling out to repair the blinds in the bedroom than do so but also report that you never came out to repair, In regards to this matter a paper trail is not possible. This information as well as slots being removed from the blinds can easily be fabricated at this point. The only blind that needed repair was the one bedroom that was being held up with clear tape, the patio blinds in the living room was left in excellent condition. I will not pay for these blinds. In regards to the carpet, I too can provide photos and several professional people that were in my house on a weekly bases from the time I moved in until the time I moved out who will provide statements that these allegations are not true. Never in my lifetime have I been accused on such and I do not have a problem with taking ownership. if I felt that I owed I would pay but I will not give into lies that are not true. My rental history is in excellent and I will not allow The Oaks Of Heatherwood to destroy that. I have always received my damage deposits back in full with interest. These issues has not been resolved.

The resident had a check come back from their bank as an NSF/invalid account number/closed account.  Persuant to their lease and rent payment procedures additional fees including late fee and returned check fee were added to the amount owed.  The total of the additional fees related to the...

returned check were $108.00.

I am rejecting this response because:
1/ I didn t send a check , it was electronic transaction , and after contacting my bank agent he said everything looks good in my accountand they didn t had no contact from oak groove apartment so once again , I believe that their mistake after all the confirmations that they send me and the total amount is 108 +25 $ , credit card fees , that I consider them responsible for making me paying that money .something else please I wanna Revdex.com know about it , that the money that I paid was from my kids groceries monthly expenses thank you

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Address: 2177 Youngman Ave STE 100, Saint Paul, Minnesota, United States, 55116-3084

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