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Oak Hill Farms & Transport, Inc.

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Oak Hill Farms & Transport, Inc. Reviews (1)

My name is *** and I am the owner of baumann plumbingi have never spoke to this customer I want to apologize for the delay in responding I needed to look into the complaint from this end first off, I want to extend an apology if profanity was used by one of my employees
we sent a letter out last spring offering to do a city required backflow prevention device test for $for each test in the letter we detailed stipulations to this offer as follows no ladder would be required, no appointment would be required and the water would be on when we arrived the devices are usually located outside after receiving the initial call from the customer, we dispatched a technician to test the unit the test failed because the water was not onwe left a door knocker that requested the customer to turn water on and call back to let us know it was on after a long period of time the customer called us while we were in the field,the technician told the customer that the city may be backed up and may not have gotten it in their computer yetthis happens very often and is usually the problem my technician assumed the test was done because he did not remember the issue with the water not being turned on and the customer did not mention it when she called after getting back to the shop and looking up the paper work, we discovered the details and I told him to go straight out to this customers house and get the test done upon arriving and performing the test, it again failed due to the water not being on again the customer called again and told us the water was on and we went out to test the unit for the third timeagain it failed due to the water not being on three times we were told the water was on and three times we tested the unit and it failed for lack of water being turned on.we took pictures of the device on the third trip out because it appeared that someone had been fooling around with the device, because white pipe sealing tape was hanging from joints where it should not be used the customer also told us that her husband had worked on the unit for two hours we made three trips and performed three tests and should have charged $ we only charged for one test $ there is no other plumbing, including any faucets, associated with this device I don't have a clue what the faucet issue is the problem the customer had with the city was due to the test not being completed and passing we can test the unit but we can not make it pass if the water is not on we will credit this customer the $and give them a zero balance

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