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Oak Hill Properties Reviews (4)

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Review: We built our house with Oak Hill Properties LLC in During our home inspection before buying the house, our home inspector made us aware that the grading did not look correctWe brought this up with Oak Hill Properties and they assured us that it was correctThey graded the land down behind our house, that was originally a flat lot, to be an area that has held water for months and monthsOur home warranty booklet states that there can not be standing water anywhere in the yard for more than hours and can not stay in the swell for more than hours
Our sump pump has been consistently going off since we moved into the house in October We first filed a complaint with our warranty company in February due to the fact that there was frozen water all around our house, in our side yard, and around our electrical boxAt this time, they told us that the ground was too frozen to do anything to the gradingOnce the ice melted, our entire yard was saturated with waterNow that it is spring, our yard is too wet to even walk in and the bugs are going crazyWe (lot and our neighbors lot 85) have been requesting this to be fixed for months, and still nothing has been doneThey have been putting band aids on the big issues
They came to reroute our sump pump expulsion because it was draining right into the side yard only adding to the problemAfter months and months of requesting that this be done, they finally came out to bury the line and they only caused more of a problemInstead of drilling into the concrete like how it was originally stated, they ran the line to be bumping up against the curbSo instead of the water going into the side yard, it was now rerouted to the edge of our yard creating another swamp/marsh areaOnce we saw what they had done, we called immediately to have them come back and fix the mess they createdThe next day another PCV pipe was added to shoot the water over the curbAlthough, this was better than the first solution, it was still not only gushing over the side, but it was still gushing into our yardA couple weeks later they returned to finally "drill into the concrete" to make the situation tap into the sewer drainAgain, when we got home we realized that they did NOT drill into the concreteThey laid the pipe under another piece of sod instead of drilling into the concreteYou couldn't see the pipe, but our yard is now a gurgling swampWe have emailed/talked to our warranty company once a week since this whole mess startedNow the redirected pipe is completely backed up so the water is again pouring out of our sump pump into the side yard
This is only one of the band aids put on this situationThey are more concerned with "repairing" where the sump pump drains instead of finding the cause of WHY our yard is a swamp and WHY the sump pump is going off every three minutes! There is so much water around our foundation that our sump pump is going off every three minutesThere is standing, moldy water surrounding our electrical boxOur backyard is unusable because of the grading and the waterIt is so wet that we can not even mow the lawnAll we hear is "they are working on it" and weeks will pass without ANY contactNOTHING has been done to remedy this situation
We have a warranty and there are items under warranty that are NOT being fixed.Desired Settlement: Permanently fix the problem, re-route the running water, install proper drain lines, and more importantly make this a priority to addressAnswer our questions and concerns and stop putting band aids on the situation
Business
Response:
The company states it contacted you directly and provided the remedy sought

Review: We contracted Oak Hill Properties to build our house in [redacted] and are very pleased with the construction of our house. In the building process the property was graded and this has led to a major issue of standing water in 2/3 of our backyard. Last year (2013), Oak Hill Properties contracted a landscaping company to attempt to fix the problem. Our sump pump constantly runs and now has an under ground line running directly to the storm water drain (sewer). In order to "fix" the backyard's standing water issue, the landscaping company dug up about 1/2 of our front yard and back yard and put in a french drain system (summer 2013). At this time, the back yard is worse than before this "fix." There is standing water in about 2/3 of our back yard and 1/4 of of front yard. The problem is not fixed and I am very concerned about the possibility of health risks related to standing water in my yard. On a personal note, I had hoped that my son and I could play in our yard, but this is now not an option. I am very upset about this.Desired Settlement: fix my backyard in some way that it can still be used.

Business

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Consumer

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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Property Management

Address: PO Box 2308, Leesburg, Virginia, United States, 20177

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