Oak Lawn Mazda Reviews (%countItem)
Oak Lawn Mazda Rating
Address: 6750 W. 95th Street, Oak Lawn, Illinois, United States, 60453-2176
Phone: |
Show more...
|
Fax: |
+1 (708) 570-0939 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Oak Lawn Mazda
Add new contacts
On 11/22 Jennifer *** emailed me at ***@gmail.com stating that I had a gap warranty refund check to send out to me and asked me to verify my address, phone number and my last name. I never received anything and I emailed Jennifer 3 days ago and sent *** an email and I am not getting a response. I have no idea what the amount of this check is, but this is my money and I am expecting it and am not getting any answers from anyone.
Revdex.com:
The matter was resolved yesterday after I filed the complaint. Thank you.
Sincerely,
Amanda
Great Experience!!!
My wife and I truly had a great car buying experience with the folks at Oak Lawn Mazda with the purchase our new Audi. Newly remodeled facility which looked great and the entire staff made us feel welcome and at home. Special thanks go out to Shelby Light who sealed the deal with her hassle free approach and high level of professionalism which was much appreciated. She was extremely attentive to our requests and questions, and proved to be very knowledgeable of the industry. We would definitely recommend Oak Lawn Mazda and Shelby if you're looking for a fair price, a hassle free transaction, and a great vehicle!
Went to purchase a used car. After putting a deposit on the vehicle, they told me I had to purchase an inspection and anti theft device they had already installed on the car for $1300 more than advertised price. When I asked why they didn’t include that in the price of the car, they told me no one would call as the price would be too high then. Bait and switch at its finest.
We reviewed the customers offer to buy the unit, we did not accept a deposit based on the information we could not come to an agreement of the vehicle price when we added in the Used Car Inspection and repairs to unit along with vehicle add. We have a disclaimer on all Used Car Pricing as this is different for each vehicle based on age and mileage. We make sure to discuss with all customers PRIOR to customer purchasing as we are full disclosure of all repairs and add on's to any and all of our vehicles.We offered to share this detail with customers at any time as some elect to do more repairs to a USED vehicle. The advertised selling price does not include taxes, fees, UCI/Repairs and or other charges. We cannot sell the unit to Mr. as the unit was sold already. We offered to find a vehicle for similar pricing with repairs already completed and under the budget Mr. is looking to spend. This offer is still available.
Complaint: ***
I am rejecting this response because: you can’t advertise the price of the vehicles as such and then tack on all the additional expenses. That would be like me selling the vehicle fir $2 and then adding a $28000 service fee. It’s false advertising plain and simple. Plus the fees were not repairs but a security system they say they add to all vehicles. Advertise honestly. The price is the price plus tax.
Sincerely,
Josh
Josh, we understand that you attempted to do all this over the phone and a misunderstanding occurred as we do not sell *** but we do have add on to vehicles that our customers have requested and adjust pricing to fit customers requirements, i.e. certification, warranty, repairing additional service items on a USED vehicle is not unusual. Some customers are budget minded and buy the vehicles based on as-is and do not worry about needed repairs. We again would love to locate the vehicle you would like at the budget you have in mind. The current vehicle you looked at has since been sold. Please let me know your budget and conditional requirements and I will have team seek out a comparable unit, again as-is, certified or review the needed items and decide what you want fixed for your budgeted amount. We look forward to trying to make this a better experience for you.
I purchased a vehicle Dec 9, 2016. Gap and wheel and tire coverage were added at this time.
On Dec 12, 2016 I contacted then Finance Mgr., Jenna *** & requested she cancel the Gap coverage & remove a $499 etching fee that I was unaware was even added to the contract.
On Jan 19, 2017 Jenna followed up to confirm the products to be removed and/or reimbursed.
On Jan 20, 2017 Jenna forwarded copies of the cancellation forms to confirm that the requests were processed.
Fast forward to now, I am attempting to use the wheel & tie coverage and the carrier has informed that they never received payment from the dealership for the coverage. I initially contacted the current Finance Mgr., who wouldn't return my calls. I subsequently contacted the General Mgr., Craig ***, who was initially very helpful. He said according to his Office Mgr. the wheel & tire coverage was requested cancelled along with the Gap. I forwarded the email chain to the contrary between Jenna and I. I additionally requested he provide whatever documentation he has that confirms the wheel & tire was cancelled. That's when Craig stopped responding.
This coverage was rolled into my financing. I'm paying interest on purchase price, and I sm unable to use the coverage until the dealership resolves the discrepancy with the carrier.
*** needs to own their fail, remit the appropriate payment amount to the coverage carrier , or reimburse the coverage amount plus two years of compound interest to me. However, it is completely unacceptable to ignore my attempts to resolve this after realizing that someone on their end has messed up.
I was initially contacted by Patrice *** as she was looking for a copy of her tire and wheel policy that she purchased. After further research, I was advised by my accounting office that they were instructed to flat cancel the policies that Ms. purchased at her request. I have attached a copy of each of those policies along with a copy of the payment that was sent to Chase on her behalf. Ms. acknowledged that she did make the request for cancellation but that it was ONLY for 2 of the products, not all four. As I was not involved personally at the time of the request, I can only report on what I now know. Ms. is concerned that she is paying interest on the amount of the products that were financed but since it is a simple interest loan, she is only paying on the balance owed. Because the request from Ms. happened shortly after her purchase, the contracts were flat cancelled and the full purchase amounts were remitted to the finance company as is required. If you have any additional questions, please feel free to contact me directly.
Thank you,
Craig
The Customer's account was credited for the cancellation and thus the policy hasn't been paid for. If Ms. would like another policy created on her behalf then I would need the new policy paid for so that it can be remitted on her behalf. Ms. requested proof of the payment made to her Chase account which was provided in the initial response. If she does chose to purchase and create a new policy, I would be happy to assist.
Complaint: ***
I am rejecting this response because:
I would never allow this dealership to assist me with anything ever again. It has become painfully clear in the face of all of the wrong things that happened with this transaction, that this dealership has zero desire to do the right thing. Integrity was and is in very short supply with this organization.
Through this process I have learned that aside from cancelling a coverage that I specifically asked to remain in place, there was an attempt to deceptively rope me into an extended warranty that I didn't ask for, or realize had been added to my installment contract. The document provided by Mr. isn't in the packet provided to me on the day the vehicle was purchased, and sheds light on why Jenna never responded to me regarding what line items were cancelled/refunded when I questioned the principal payment amounts to Chase.
Maybe it's time to file a complaint with an body that has a little more reach in investigating and/or making sure that businesses stand accountable for poor and/or deceptive business practice.
It is also clear that doing the right thing in the
Sincerely,
Patrice
We had a wonderful experience buying our CX-5 at Oaklawn Mazda. Shelby *** was very friendly, helpful and most importantly, honest! She had a way of making a rather stressful situation feel like a breeze. This was by far our best car buying experience, thanks Shelby!!
Hi Stef,
Shelby is a great asset to our company and we're glad that you had a great experience!
This was the best car buying experience I've had. Shelby helped me right away and looked into getting a car that would be best for me. She was very polite and addressed any questions I had regarding the purchase. I highly recommend her if you are looking for fast and friendly service. She will get you the right car!
Hi Kyle,
We're glad to hear that you had a great experience with Shelby!
Buying a new car is a time consuming and tedious process. I worked with several dealerships throughout my search. I met with them in person, spoke to them on the phone and corresponded via email. I ultimately bought at *** because they treated me right. My Sales Consultant, Shelby ***, thoroughly reviewed the car with me and was super patient answering all my questions. She spoke to me as a person and not as a sales person with a potential client. Julian, one of the managers, got down to a price we could both live with and I was able to drive away in my new car after my second visit. Jay in Financing was also great. He took the time to ask about my driving habits, etc. so we could land on a warranty that made sense for me. I definitely would recommend *** to friends & family.
Hi ***,
Shelby is a star here at Oak Lawn Mazda and we're glad she and the team were able to provide you with an excellent experience!
I had an excellent experience with Ghaben Auto Group’s Oak Lawn *** and would like to share about it. I purchased a new *** CX-9 from them on 12/22/17. My sales associate Leo *** was the most knowledgeable sales associate I have ever dealt with. He was extremely patient and kind, answered all of my questions about the vehicle. While I was there I met and spent time with General Manager Craig ***n, General Sales Manager Michael ***, Jay ***, Julian ***, Daryl in the finance department, and others. Each of these individuals couldn’t have been more attentive, helpful, and kind. I felt that my trade in was handled fairly and I am very pleased with my purchase. This is an excellent group with the highest quality staff. I’m very thankful for their help! If you are looking to purchase a ***, I highly recommend Oak Lawn ***.
Hi Elizabeth,
Thank you for sharing your experience!!
I purchased a pre paid vehicle maintenance package. Due to a strike from the mechanics *** multiple service appointments have been canceled. I've asked for a resolution to this problem to which the service department had none. They suggested I keep calling around and try to find a dealer that was not on strike. I am frustrated at the lack of empathy displayed but personnel. Services were paid for yet service is not being rendered. I feels criminal that they they accepted money and due to their internal disputes, they refuse to preform maintenance that was already paid for.
Obviously the Mechanics *** strike has left the dealers and their customers in a precarious situation. Due to the length of the strike and no end in sight, Oak Lawn Mazda has begun to hire replacement technicians so that our customers are no longer inconvenienced and we can return to business as usual. Unfortunately the Mazda prepaid maintenance cannot be cancelled but fortunately he can bring his vehicle in this week for an oil change! Please have him contact us at 708-***-*** to schedule an appointment.
Complaint: ***
I am rejecting this response because:I called multiple times to arrange maintenance and even asked if they were aware of any dealers in the area who could preform maintenance on my vehicle. No resolution could be thought of until now? No thank you. I will not be doing any business with this dealership.
Sincerely
The contract that he has for his maintenance is a non cancellable contract. If he has no interest in getting his oil changed then the matter is closed.