To whom it may concern:After receiving her complaint, we had Ms [redacted] bring her vehicle to our South Service facility, where it was repaired.After the discussions we have had subsequently with Ms***, I believe we have resolved her issues.Thank you,Robert B***Corporate Counsel
To whom it may concern:Ms [redacted] purchased a 'Scion XB from Oak Motors on 6/30/Ms [redacted] wrecked that vehicle, and it was judged to be a total lossContrary to what she states in her complaint, she did not have insurance on the vehicleHowever, she did have CPI coverage (with a GAP Waiver) provided by Oak Motors/ [redacted] In order for the CPI and GAP to be applicable, it is necessary to be current on your contract, which is why the 9/payment was applied to her original contractMs [redacted] then selected a Chevrolet HHR as her replacement vehicleBecause the 9/payment was applied to her old contract, Oak put Ms [redacted] in her new deal for no money down (as she states in her complaint) with two deferred down payments: $on September 15, and $on September On September Ms [redacted] called [redacted] to inform them that she only had $100.00, and could not make the full 9/payment [redacted] stated to Ms [redacted] that they would accept the partial payment, and then she could pay the remainder due on 9/However, she did not make any payment, on on 9/her car was repossessedAfter the respossession, she refused to make any additional payments to redeem the vehicleTherefore, her account has been coded repossession on handIt its likely, however, that Oak will elect strict foreclosure on this account, meaning that Ms [redacted] will not have any further obligationVery truly yours,Robert B***Coporate Counsel
To whom it may concern: After receiving Mr [redacted] 's complaint, we had him bring his vehicle in for serviceThe flywheel was then replaced under warranty, and we believe his complaint has been resolved.Thank you,Robert B***
To whom it may concern: Ms [redacted] is experiencing issues with her vehicle We are working with Ms [redacted] to resolve her issues, and will continue to work with her until she is satisfied with our resolution.Thank you, Robert B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
To whom it may concern,We have reached out to [redacted] and he brought his vehicle in to our Service Facility at our Indianapolis South location.The vehicle has been repaired and has been returned to [redacted] ***.At this time, we believe his complaint has been fully resolved to his... satisfaction.Sincerely,Robert ***Corporate Counsel
To whom it may concern: After receiving her complaint we had Ms [redacted] bring her vehicle into our Service Department.We determined that she had some issues with her front rotors and replaced those at no charge to her.I believe her complaint has been resolved to her satisfaction.Thank you,Robert B***Corporate Counsel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
To whom it may concern:The customer did not buy the engine from Oak Motors, we only installed it.The company who did provide the engine was LKQ, and they have agreed to warranty it.It is my understanding the engine has been replaced by [redacted] at no cost to the customerThank you,Robert B***
To whom it may concern: We have attempted to reach out to Ms [redacted] to address her complaint, but she has not returned our callsPlease have her call Wayne F [redacted] at 317-452-so that we can determine if we can find a resolution to her complaint.Thank you, Robert B***Corporate Counsel
To whom it may concern: We had Ms [redacted] into our 38th Street Service Facility on Saturday, September At that time, we serviced her vehicle, and we believe we have resolved her vehicle's issues that she referenced in her complaintThank you,Robert B***Corporate Counsel
To whom it may concern: Ms [redacted] supplied a pay stub when she applied to purchase the vehicle, which we only discovered after she had defaulted on her contractAdditionally, Ms [redacted] deliberately damaged another vehicle at Oak Motors while she was picking up her personal possessions, breaking its windshield and causing damage to its hoodThe vehicle will need to be repaired before it can be resoldGiven these facts, Oak and [redacted] are not willing to refund Ms [redacted] any of her down paymentHowever, we would be willing to release Ms [redacted] from any additional liability under her contract if that would be amenable to her.Thank you, Robert B***Corporate Counsel
To whom it may concern: Ms [redacted] indicated to us that she had concerns about her vehicleIn an effort to assuage those concerns we took her vehicle (A Toyota) to a Toyota Dealership to be evaluatedThe vehicle was inspected by the Toyota Dealership, and has been returned to Ms***At this time I believe her concerns have been taken care of, and she has indicated that she will contact us immediately if any f*her issues occurVery truly yours, Robert B***
To whom it may concern:After receiving her complaint, we had Ms [redacted] bring her vehicle to our South Service facility, where it was repaired.After the discussions we have had subsequently with Ms***, I believe we have resolved her issues.Thank you,Robert B***Corporate Counsel
To whom it may concern:Ms [redacted] purchased a 'Scion XB from Oak Motors on 6/30/Ms [redacted] wrecked that vehicle, and it was judged to be a total lossContrary to what she states in her complaint, she did not have insurance on the vehicleHowever, she did have CPI coverage (with a GAP Waiver) provided by Oak Motors/ [redacted] In order for the CPI and GAP to be applicable, it is necessary to be current on your contract, which is why the 9/payment was applied to her original contractMs [redacted] then selected a Chevrolet HHR as her replacement vehicleBecause the 9/payment was applied to her old contract, Oak put Ms [redacted] in her new deal for no money down (as she states in her complaint) with two deferred down payments: $on September 15, and $on September On September Ms [redacted] called [redacted] to inform them that she only had $100.00, and could not make the full 9/payment [redacted] stated to Ms [redacted] that they would accept the partial payment, and then she could pay the remainder due on 9/However, she did not make any payment, on on 9/her car was repossessedAfter the respossession, she refused to make any additional payments to redeem the vehicleTherefore, her account has been coded repossession on handIt its likely, however, that Oak will elect strict foreclosure on this account, meaning that Ms [redacted] will not have any further obligationVery truly yours,Robert B***Coporate Counsel
To whom it may concern: After receiving Mr [redacted] 's complaint, we had him bring his vehicle in for serviceThe flywheel was then replaced under warranty, and we believe his complaint has been resolved.Thank you,Robert B***
To whom it may concern: Ms [redacted] is experiencing issues with her vehicle We are working with Ms [redacted] to resolve her issues, and will continue to work with her until she is satisfied with our resolution.Thank you, Robert B***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
To whom it may concern,We have reached out to [redacted] and he brought his vehicle in to our Service Facility at our Indianapolis South location.The vehicle has been repaired and has been returned to [redacted] ***.At this time, we believe his complaint has been fully resolved to his... satisfaction.Sincerely,Robert ***Corporate Counsel
To whom it may concern: After receiving her complaint we had Ms [redacted] bring her vehicle into our Service Department.We determined that she had some issues with her front rotors and replaced those at no charge to her.I believe her complaint has been resolved to her satisfaction.Thank you,Robert B***Corporate Counsel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
To whom it may concern:The customer did not buy the engine from Oak Motors, we only installed it.The company who did provide the engine was LKQ, and they have agreed to warranty it.It is my understanding the engine has been replaced by [redacted] at no cost to the customerThank you,Robert B***
To whom it may concern: We have attempted to reach out to Ms [redacted] to address her complaint, but she has not returned our callsPlease have her call Wayne F [redacted] at 317-452-so that we can determine if we can find a resolution to her complaint.Thank you, Robert B***Corporate Counsel
To whom it may concern: We had Ms [redacted] into our 38th Street Service Facility on Saturday, September At that time, we serviced her vehicle, and we believe we have resolved her vehicle's issues that she referenced in her complaintThank you,Robert B***Corporate Counsel
To whom it may concern: Ms [redacted] supplied a pay stub when she applied to purchase the vehicle, which we only discovered after she had defaulted on her contractAdditionally, Ms [redacted] deliberately damaged another vehicle at Oak Motors while she was picking up her personal possessions, breaking its windshield and causing damage to its hoodThe vehicle will need to be repaired before it can be resoldGiven these facts, Oak and [redacted] are not willing to refund Ms [redacted] any of her down paymentHowever, we would be willing to release Ms [redacted] from any additional liability under her contract if that would be amenable to her.Thank you, Robert B***Corporate Counsel
To whom it may concern: Ms [redacted] indicated to us that she had concerns about her vehicleIn an effort to assuage those concerns we took her vehicle (A Toyota) to a Toyota Dealership to be evaluatedThe vehicle was inspected by the Toyota Dealership, and has been returned to Ms***At this time I believe her concerns have been taken care of, and she has indicated that she will contact us immediately if any f
*her issues occurVery truly yours, Robert B***