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Oak Orchard Dental Reviews (12)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] Hello [redacted] ,Thanks for assisting me with this issue.? I am rejecting this response because of following points: As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up.? ? listening skill set should have alerted business to? advise customer to return immediately for review but seems that error was made.? ? ? Everyone makes mistakes and remediation should have been made.? I contacted several ***? Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have? returned immediately.? Mechanics are? not perfect and do make mistakes.? Damage was done which was evident? due to puncture/hammer marks when stud was repaired.? In some cases mechanics/dealer service ? make mistakes but try to slide it under rug and are not caught.? Here is just a random reference on these type of? occurrences ? :? http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ 2.? Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest? and only portion repair).? Management became very hostile once blame could have landed on their side of business.? At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side.? I went and got a separate opinion for repair (Mike [redacted] ***) and did find that damage was due to repair of wheel stud ? and correct remediation would have been axle kit and not just cv boot repair.? ? Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y [redacted] and they would get back to me-never occurred) and was told this has never been done and was crazy notion???? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit.? This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved.? You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer... 3.? I am seeking refund of 738.85.? which was cost of repair at [redacted] for cv boot/axle kit replacement.? I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership.? Your time and work on this matter is greatly appreciated! Regards, Jim [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response for the following reasons:Though we appreciate MrY***'s apology and offer we still do not agree with his responses.? Although Tiger W [redacted] was, as MrY [redacted] states: "an outside sales consultant", by law, because he was selling cars on Peruzzi's lot, from inside Peruzzi's showroom, and using Peruzzi's sales contract's, they are responsible for his actions under 3rd party Right's, Duties, and LiabilitiesIt states on "? If an agent acts within the scope of his/her authority, a principal is bound by the act of his/her agent[i].? Moreover, a party is responsible for any action or inaction by the party or the party’s agent[ii].? The liability of the principal to a third person upon a transaction conducted by an agent is based upon facts."It also states "? Even though the principal does not authorize, ratify, participate in, or know of the misconduct, he/she may be held for an agent’s tort committed in the course and scope of the agent’s employment[x].? A master or other principal who is under a duty to provide protection is subject to liability to such others for harm caused to them by the failure of such agent to perform the duty.? A principal is not relieved from the separable part of a contract which he/she authorized the agent to make by the fact that the agent undertook[xi].(? http://agency.uslegal.com/)? In Reference to MrY [redacted] continuing to bring up this month 12,mile warranty, we still have never received any such document from PeruzziHowever, the document we did receive from Peruzzi stated a warranty with a time or mile limitIt is listed as a BUMPER TO BUMPER limited warranty and year 30,mile maintenance plan which we have suppliedOur vehicle to date is still within those limitations.In regards to the $future repair voucher that was offered, while it is appreciated, it makes us even more nervousIt gives us the impression that Peruzzi believes another costly repair may soon be on the horizon Regards, [redacted]

Dear Ms [redacted] :Jason Y [redacted] General Manager responds as follows:First, we have no further comment on Tiger W***, if Mr [redacted] did not want to deal with him he should have walked away Or in Mr [redacted] 's own words, "he came back with a price so low I would have been stupid not to take it." So let's not waste anymore time on a non-issue.Attached are various documents which will hopefully explain Mr [redacted] s' confusion Page and is a copy of the Warranty and Maintenance Plan which Mr [redacted] has in his possession and which he refers to On Page the heading is Certified Pre-Owned Bumper to Bumper Limited Warranty AND Year or 30,Mile Maintenance Plan, which is signed by Mr [redacted] As you read further the document explains what is covered under the Maintenance Plan -Oil & Filter Change, Tire Rotation, and Multi Point Vehicle Inspection Please note if you refer back to Mr [redacted] 's original complaint he understood that he had a one year/ 12,mile warranty from **; however, now he feels it is a year Warranty.On Page the very first item listed is a 12-month or 12,mile Bumper-to-Bumper Limited Warranty, whichever comes first These two areas are the extent of Mr [redacted] 's coverage, not a year Warranty as Mr [redacted] now claims Page is the on-line record from [redacted] of Mr [redacted] 's vehicle, it lists the month or 12,mile Limited Warranty, whichever comes first; and under Transaction History everything that [redacted] has taken care of on this vehicle.However, despite the fact that Mr [redacted] 's Limited Warranty had expired due to excess mileage(20,miles as previously discussed), we were able to have [redacted] cover $3,of Mr [redacted] 's repair, which is apparently completely unappreciated.On Page you can see the various optional coverages that were offered to Mr [redacted] , which he declined in total Had he opted to purchase additional coverage, none of this would be an issue.Finally, since our Goodwill offer of $makes Mr [redacted] nervous, we are rescinding this offerThus, we consider this matter closed!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
Hello ***,Thanks for assisting me with this issue. I am rejecting this response because of following points: As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up. listening skill set should have alerted business to advise customer to return immediately for review but seems that error was made. Everyone makes mistakes and remediation should have been made. I contacted several *** Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have returned immediately. Mechanics are not perfect and do make mistakes. Damage was done which was evident due to puncture/hammer marks when stud was repaired. In some cases mechanics/dealer service make mistakes but try to slide it under rug and are not caught. Here is just a random reference on these type of occurrences : http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ 2. Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest and only portion repair). Management became very hostile once blame could have landed on their side of business. At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side. I went and got a separate opinion for repair (Mike *** ***) and did find that damage was due to repair of wheel stud and correct remediation would have been axle kit and not just cv boot repair. Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y*** and they would get back to me-never occurred) and was told this has never been done and was crazy notion??? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit. This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved. You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer... 3. I am seeking refund of 738.85. which was cost of repair at *** *** for cv boot/axle kit replacement. I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership. Your time and work on this matter is greatly appreciated!
Regards,
Jim ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was not given the chance to bring the car in until after the vehicle was taken apart at my local mechanicBefore then Mick just said it was impossible for something to be wrong and nothing could be done..Again I was offered the extended warranty but didn't expect for the car to be sold with a problemIf the fluid light didn't come on after days of purchase then refilled the overflow and days later the light came on again I wouldn't think it was purchased like thatAlso my mechanic said that it had been leaking for awhile.I think they knew it was a costly project that they didn't want to fix. Yes I did lie at first about the key being sent only to see how honest they were about sending back my cdThey weren't honest about selling me a leaking car or looking for my cd which I previously stated so I am glad I did not send them the keyIf this matter is not resolved with at least half of the $returned I will have no recourse except take them to court for a full refund
Regards,
*** ***

Dear Ms***:We are in receipt of your letter dated 9/19/with complaint ID Number ***.Mr***'s *** *** VIN#*** WITH 123,miles, was serviced at our Buick/GMC service department 8/13/for Pennsylvania state inspection for:(1) Lower control arm bushing
failure, and(2) left front wheel stud broken/stripped.To replace the wheel stud the PA certified inspection technician removed the spindle, which contains the entire left front wheel bearing and hub assemblies the hub assembly includes the wheel studsTherefore, the wheel stud repair was performed off of the vehicle and in no vicinity of the CV bootThe certified technician also replaced both lower control arms with like quality aftermarket parts which included the control arm bushings These control arms simply unbolt from the vehicle We road tested the vehicle after the repairs were performed and released the vehicle to Mr*** Mr*** then called our service department and stated ever since we performed these repairs there is now a grease leak We verified the grease leak and stated there is a split in the left outer constant velocity (CV) boot A CV boot is a thick rubber boot which is filled with grease to lubricate a CV joint It is not uncommon for a CV boot, over time; to rupture The CV joint is part of an axle assembly The axle assembly can be disassembled and repaired rather than replacing an entire axle assembly We offered to replace the CV boot at no charge for Mr*** as a goodwill gesture in appreciation for Mr***'s patronage We also explained to Mr*** we did not feel we caused the split in the CV boot If you look at exhibit "A" you will notice that the CV boot has folds; how could we possibly cause a rupture in a folded area, especially when we removed the components to repair them? Therefore, we are respectfully declining Mr***'s request to reimburse $for an entire axle assembly when a CV boot replacement, at our expense, would have sufficed.Ed M***, Service Manager

Jason Y***, General Manager responds as follows: Mr*** came in to our dealership looking at vehicles, he left and decided to come back and decided to purchase this vehicle because it met his needs and was treated fairly and respectfully.Mr*** did purchase this vehicle on 8/23/
with 66,miles on the odometer, which included a month/12,mile warranty on the vehicle On 1/16/15, the piston was replaced under warranty at ZERO cost to Mr*** On 7/31/Mr*** was in for service and there is no record of a noise complaint in our system Additionally, the vehicle had 86,miles on the odometer which thus renders the month/ 12,mile warranty as expired, since 20,miles had been accumulated in months.On 9/4/Mr*** returned with now 88,miles on the odometer and the vehicle requires a major repair Even though Mr***'s vehicle is now almost 10,miles out of warranty we went to bat for him because we try to help every customer as much as we possibly can and convinced ** to provide substantial assistance, which in Mr***'s own words were $3,out of a $4,bill.In conclusion, Mr*** has received substantial assistance where none was necessary from ** Additionally, we offer every customer the opportunity to purchase an Extended Service Contract if the vehicle qualifies for this coverage, Mr*** obviously declined this option which would have paid for this repair in full We feel we have gone above and beyond what is required and are still expected to do more

There is nothing more to say on this situation, the vehicle was safety checked with no visible signs during or afterwards on the lot, despite being driven many times *** *** had the opportunity to bring the vehicle to our shop to verify and correct the condition if there was one; yet he declined The vehicle was sold "AS-IS", and *** *** declined multiple times to purchase an extended service contract The vehicle did not have the wind screen he claimed and and it was never displayed with a windscreen was advised of this fact prior to purchase And ultimately *** *** admitted he lied about sending us the extra key, yet we are to believe everything else he claims.Thus there is no need for further correspondence on this matter, we deem it closed

Dear Ms***:As we previously stated in our initial response, we offered to repair the CV Boot free of charge as a goodwill gestureMr*** chose to decline our offer and take the vehicle to another repair shop as is his right We feel the repair performed was unnecessary beyond replacement of the CV boot and that our technician could not have damaged the CV boot as claimed.Therefore, we again respectfully decline this request and consider this matter closed as our initial goodwill offer was declined.

To Whom It May Concern:*** *** did call us to say that the car was leaking coolant after driving it for three days He claimed the car had a radiator leak He did not want to bring the in to us as he claimed we were too far away I informed him that it passed a safety check and
was PA inspected and that no leaks were reported at the time of the inspection and safety check The car was displayed on a special concrete pad for weeks and was test driven periodically and parked back on the same pad, there were no spots or signs of leakage at any time during this display period.We offered to look at the car for *** ***; however, he chose to not bring the car in because we were too far away On his own *** *** decided to take the car to another mechanic and they diagnosed the problem as a water pump leak He chose to have the vehicle repaired there and paid for the work.*** *** was offered an Extended Service Contract several times during the buying process by the salesperson, sales manager and the Finance Manager; he flatly refused each time ** *** was made aware before, during and after the purchase that he was buying this vehicle "AS IS" Attached please find photocopies of documents signed by *** *** certifying this fact.*** *** claimed there was a CD left in his travehicle, which we did not find However, the salesperson offered to replace the CD if the second key to the car was sent to us *** *** claimed at first that he mailed the key and it was on the way, later he recanted and said he never actually mailed the key We were promised the second key and he still refuses to send it to us.As for the windscreen, when *** *** first inquired about the *** he was informed that the car did not have the windscreen and the car was being sold as is A third party computer program we utilize auto generates the descriptions of vehicles we advertise on-line Once we realized that the ad was incorrect we removed the windscreen from the advertisement.Mick P***, Used Car Manager

Dear Ms***:Jason Y*** General Manager responds as follows:First, we have no further comment on Tiger W***, if Mr*** did not want to deal with him he should have walked away? Or in Mr***'s own words, "he came back with a price so low I would have been stupid not to take it." ? So let's not waste anymore time on a non-issue.Attached are various documents which will hopefully explain Mr***s' confusion? Page and is a copy of the Warranty and Maintenance Plan which Mr*** has in his possession and which he refers to? On Page the heading is Certified Pre-Owned Bumper to Bumper Limited Warranty AND? Year or 30,Mile Maintenance Plan, which is signed by Mr***? As you read further the document explains what is covered under the Maintenance Plan -Oil & Filter Change, Tire Rotation, and Multi Point Vehicle Inspection? Please note if you refer back to Mr***'s original complaint he understood that he had a one year/ 12,mile warranty from **; however, now he feels it is a year Warranty.On Page the very first item listed is a 12-month or 12,mile Bumper-to-Bumper Limited Warranty, whichever comes first? These two areas are the extent of Mr***'s coverage, not a year Warranty as Mr*** now claims? Page is the on-line record from ** of Mr***'s vehicle, it lists the month or 12,mile Limited Warranty, whichever comes first; and under Transaction History everything that ** has taken care of on this vehicle.However, despite the fact that Mr***'s Limited Warranty had expired due to excess mileage(20,miles as previously discussed), we were able to have ** cover $3,of Mr***'s repair, which is apparently completely unappreciated.On Page you can see the various optional coverages that were offered to Mr***, which he declined in total? Had he opted to purchase additional coverage, none of this would be an issue.Finally, since our Goodwill offer of $makes Mr*** nervous, we are rescinding this offerThus, we consider this matter closed!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response for the following reasons:Though we appreciate MrY***'s apology and offer we still do not agree with his responses.? Although Tiger W*** was, as MrY*** states: "an outside sales consultant", by law, because he was selling cars on Peruzzi's lot, from inside Peruzzi's showroom, and using Peruzzi's sales contract's, they are responsible for his actions under 3rd party Right's, Duties, and LiabilitiesIt states on "? If an agent acts within the scope of his/her authority, a principal is bound by the act of his/her agent[i].? Moreover, a party is responsible for any action or inaction by the party or the party’s agent[ii].? The liability of the principal to a third person upon a transaction conducted by an agent is based upon facts."It also states "? Even though the principal does not authorize, ratify, participate in, or know of the misconduct, he/she may be held for an agent’s tort committed in the course and scope of the agent’s employment[x].? A master or other principal who is under a duty to provide protection is subject to liability to such others for harm caused to them by the failure of such agent to perform the duty.? A principal is not relieved from the separable part of a contract which he/she authorized the agent to make by the fact that the agent undertook[xi].(? http://agency.uslegal.com/)? In Reference to MrY*** continuing to bring up this month 12,mile warranty, we still have never received any such document from PeruzziHowever, the document we did receive from Peruzzi stated a warranty with a time or mile limitIt is listed as a BUMPER TO BUMPER limited warranty and year 30,mile maintenance plan which we have suppliedOur vehicle to date is still within those limitations.In regards to the $future repair voucher that was offered, while it is appreciated, it makes us even more nervousIt gives us the impression that Peruzzi believes another costly repair may soon be on the horizon
Regards,
*** ***

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Address: 36 Genesee St, Hornell, New York, United States, 14843

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