Oak Park Apartment Homes - Equity Residential

Review: They sent out a late fee policy change that said: To help make things clear, rent and other recurring charges are still due on the 1st of every month but starting November 1, 2015 you have a payment grace period that now ends on the 5th of the month." "We offer two payment options, you can pay in person before the close of business on the 4th of the month, or to allow more time and offer possibly a more convenient option, you can pay electronically on the resident portal before 11:59pm PST on the 4th day of the month."I asked them to waive my late fee for the first time after 3 years being a loyal resident and they refused to do. I even sent a request to the regional manager but she didn't help me either. Customer service, leasing office team specially the property manager performs very poorly.Desired Settlement: I should pay $2,199.25 for my November rent and balance dues. This amount is without any late fees.