Oak Street Funding, LLC

March 11, Via Revdex.com System Forth Response Theresa [redacted] Revdex.com N Delaware Street, Suite Indianapolis, IN 46204- Fax: 317-488- RE: Oak Street Commitment Fee / Complaint [redacted] ID [redacted] Dear Ms***, As previously stated in our first three responses, Mr***’s response on his loan application mispresented his financial situation and his tax liabilities The Account Registration Form, Deposit Account Control Agreement and assignment of a loan number is a process that is completed prior to loan review None of the forms mentioned above represent approval of a loan We believe through our responses we have demonstrated that Mr***’s claim has no merit; therefore, we kindly as for the complaint to be closed and removedIf you have any question or concerns, please contact me directly at 317-428-Lastly, Mr [redacted] is welcome to call me or Kathy [redacted] (Executive Director of Customer Service) at 317-428-to discuss this matter as this complaint was the first time we heard of any concerns as alleged by Mr*** Sincerely, Alicia [redacted] Chief Counsel, Oak Street Funding LLC

February 25, Via Fax and Email [redacted] Revdex.com N Delaware Street, Suite Indianapolis, IN 46204- Fax: 317-488- RE: Oak Street Commitment Fee / Complaint [redacted] ID [redacted] Dear Ms***, I am Executive Director of Customer Service for Oak Street Funding LLC (“Oak Street”) Per the enclosed signed Term Sheet, Mr [redacted] applied for a commercial credit facility with Oak Street In the Term Sheet Mr [redacted] acknowledged the non-refundable portion of the Commitment Fee in the amount of $2, Further, he acknowledged that the Term Sheet was “intended as an outline only [and] not a commitment by Oak Street” Please close and remove the complaint If you have any question or concerns, please contact me directly at 317-428- Sincerely, Kathy [redacted] Executive Director Customer Service Oak Street Funding LLC Attachment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our Director of Sales contacted the potential borrower to discuss the loan. He was instructed to only call his cell phone. He called the cell phone and left a message. Our Director of Sales wanted to verify the addrress to which to send the decline letter. The Director left a
detailed message and as of today, Mr*** has not returned the call. The Letter was mailed within the days of decline. We have attached for your review the attached Decline Letter. We would be more than happy to re-send to Mr*** As you can see, we did comply with all request and as such would appreciate the complaint being removed. If you have any further questions, please contact myselft at 317-428-*** or our Chief Counsel at ***.com or 317-428-***.Respectully,*** *** Executive Director Customer Service and Human Resouces

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To whom it may concern,I am rejecting this response from Oak Street Funding because their claim that they responded to me in writing within thirty days is not truePlease provide me a copy of their correspondence for my review.Thank you,*** ***

March 11, 2016
Via Revdex.com System
Forth Response
Theresa [redacted]
Revdex.com                                   ...⇄
151 N Delaware Street, Suite 2020
Indianapolis, IN 46204-2599
Fax:  317-488-2224
RE:  Oak Street Commitment Fee / Complaint [redacted] ID [redacted]
Dear Ms. [redacted],
As previously stated in our first three responses, Mr. [redacted]’s response on his loan application mispresented his financial situation and his tax liabilities.  The Account Registration Form, Deposit Account Control Agreement and assignment of a loan number is a process that is completed prior to loan review.    None of the forms mentioned above represent approval of a loan. 
We believe through our responses we have demonstrated that Mr. [redacted]’s claim has no merit; therefore, we kindly as for the complaint to be closed and removed. If you have any question or concerns, please contact me directly at 317-428-3847. Lastly, Mr. [redacted] is welcome to call me or Kathy [redacted] (Executive Director of Customer Service) at 317-428-3838 to discuss this matter as this complaint was the first time we heard of any concerns as alleged by Mr. [redacted].
Sincerely,
Alicia [redacted]
Chief Counsel, Oak Street Funding LLC

February 25, 2016
Via Fax and Email
[redacted]
Revdex.com                                   
151 N...

Delaware Street, Suite 2020
Indianapolis, IN 46204-2599
Fax:  317-488-2224
RE:  Oak Street Commitment Fee / Complaint [redacted] ID [redacted]
Dear Ms. [redacted],
I am Executive Director of Customer Service for Oak Street Funding LLC (“Oak Street”). 
Per the enclosed signed Term Sheet, Mr. [redacted] applied for a commercial credit facility with Oak Street.  In the Term Sheet Mr. [redacted] acknowledged the non-refundable portion of the Commitment Fee in the amount of $2,500.00.  Further, he acknowledged that the Term Sheet was “intended as an outline only [and] not a commitment by Oak Street” 
Please close and remove the complaint.
If you have any question or concerns, please contact me directly at 317-428-3838.
Sincerely,
Kathy [redacted]
Executive Director Customer Service
Oak Street Funding LLC         
Attachment

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As to the latest statement from Ms. [redacted], we beg to differ and would like to point out that none of our issues brought up have been addressed. However, we will respond as follows:
1) "The Account Registration Form, Deposit Account Control Agreement and assignment of a loan number is a process that is completed prior to loan review" - if this is the case, why is our denial letter dated prior to these forms being executed? This would have negated the need for a Commitment Fee of $2500.00 in the first place.
2) "as this complaint was the first time we heard of any concerns as alleged by Mr. [redacted]." - we followed proper channels, first initiating phone calls as well as emails to our Loan Processor, Isaac [redacted], to no avail. There was never any return contact from anyone from Oak Street Funding and irregardless of whether this was the first time hearing about our complaint, they had an opportunity to right their wrong. They have chosen, instead, to continue in this manner which only cements the fact that this company operates by deceptive means from top to bottom and beginning to end.
3) "We believe through our responses we have demonstrated that Mr. [redacted]’s claim has no merit;" - this has absolutely not been demonstrated whatsoever as you have not addressed, in specifics, any one of our concerns, questions, proof, etc. and with regards to that, address the following:
 
a) Why is the Agreement and Account Registration Form dated after our denial letter which would have negated the requirement for the Commitment Fee of $2500.00?
b) The Loan Summary dated October 28, 2015 clearly shows there is to be a "deposit refund" of $2500.00 which was prepared by Isaac [redacted] and previously attached as evidence.
c) Breach of your own confidentiality agreement, which is now a new and very serious issue that will be addressed further
 
We have submitted numerous documents, proving that the tactics used by Oak Street Funding are anything but above board. We are like any other consumer and not in a position to simply give away $2500.00 without first being assured this loan would be approved. We are also not the first to initiate a complaint against Oak Street Funding for the exact same reason and if they continue in these practices, we will not be the last. The only resolve that we will accept is the return of our Commitment Fee of $2500.00.Regards,[redacted]

Per the enclosed signed Term Sheet, Mr. [redacted] applied for a commercial credit facility with Oak Street. In the Term Sheet Mr. [redacted] acknowledged the non-refundable portion of the Commitment Fee in the amount of $500.00. Further, he acknowledged that the Term Sheet was "intended as an outline...

only [and) not a commitment by Oak Street" However, upon further review and exception, we will reimburse the $500 fee. Please close and remove the complaint.If you have any question or concerns, please contact me directly at 317-428-3838.Sincerely,Kathy Y[redacted]Executive Director Customer ServiceOak Street Funding LLC