Oakbrook Gardens

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: *** ***, Regional Sup
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kohner.com
Each building in this community has large hot water tanks that service the entire building of apartmentsOne of the tanks
started leaking and we immediately put in an order for a new tankThe company we buy from said there would be no problem because they had it in stock and we expected shipment the next dayWhen we didn't received the tank, we contacted the company and were told that they didn't have it in stock and they had to order itUnfortunately, we were unable to get this tank from another vendor and we had to waitThe tank is set to arrive today and we intend to have it installed immediatelyThe building should have two operational water tanks by the end of tomorrow and there should be no problemEven though we still had one working hot water tank, it just couldn't keep up with the demand of apartments and would run out of hot water if there was a lot of usage, especially early in the morning when a lot of people try to use the shower
I understand that the key was left in Ms***'s apartment door which was very unfortunateWe always have a staff member accompany the exterminator so this sort of thing does not happenUnfortunately, we are all human and a mistake was madeI do know that the manager did apologize to Ms***, but it did happenWe always try our very best to assure this sort of thing never happensMs *** has lived in the apartment for a couple of years now and I am not aware that this problem ever occurred in the past and we will make every effort to insure that it will never happen again
I was unaware of the fall on the property but I have the manager checking the buiding today to insure that if there is a hole or a problem near the sidewalk that could cause someone to fall, that it will be taken care of
I can't go back in time so that none of these things ever happened and I understand the frustration of not having hot water as I would be upset alsoI promise we will try to do better to get these particular items taken care of and to do better in the future

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@kohner.com
Since this complaint was made managment has posted notices on the building to let them know that the water heater should be installed tomorrow
We sincerely apologize for the delay in getting this installed for the residents as we know how frustrating it can be to try to take a shower and have no hot waterUnfortunately, the vendor told us the water heater was in stock, when in fact it wasn'tWe have communicated with them regularly and we expect shipment today and have already put up notices that the water heater should be installed and ready for use tomorrow afternoon

June 27, 2017 The response below is an answer to complaint # [redacted] We had been speaking with the resident about paying his rent for the month of April and he would give different promise to pay dates each time we spoke to him.  Then he said that he wanted his security deposit to be used for...

his last month’s rent payment.  I informed him that it stated in the lease section #3 that the security deposit shall not be deemed as payment of rent.   Then on the 19th when we were trying to reach him to let him know again that if we do not have the payment by the morning of 04/20/17 that he would be filed on for eviction, then he said to us that he had moved out of the apartment.  I walked the apartment and he had left trash throughout the apartment, drawings on the walls, blinds broken, and the kitchen and bathroom left dirty.  He never returned his parking pass or his apartment keys.  He finally brought in a payment dated 04/22/17 of $680 that did not include any late fees or utility fees and he also still owes for the damages.    Sincerely,   [redacted] Area Supervisor, Oakbrook Garden Apartments