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Oakbrook Toyota Scion in Westmont

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Oakbrook Toyota Scion in Westmont Reviews (10)

Customers claim was denied by Toyota. Toyota claims this is a customer caused defect. I am working with TMS ro try and get this covered by the region office. Customer is informed of all this.

Complaint: [redacted] I am rejecting this response because: We are still awaiting the vehicle to have service done as the Service workers are on strike We were assured that they would call us to perform repairs as soon as the strike is over Sincerely, [redacted] ***

Complaint: ***
I am rejecting this response because:"A few months back he came to our service department because his vehicle was leaking Freon."---this statement is falseI came in because my AC was not functioning properlyWe had not had a diagnosis at this pointUpon initial inspection, they said there was nothing wrong, therefore they filled it with Freon and then sent me on my wayNo mention of a leak was madeIn fact, the opposite was mentioned, if anything, even after running diagnostics."Our service writer told him that he had a hole in his compressor."---this is also falseThis was not mentioned in the initial inspectionHowever in the second inspection I was told there was a PUNCTURE in my CONDENSER." We tried to get the vehicle handled through a warranty claim but it was denied by ToyotaI tried numerous times to get Toyota to reconsider but they would not because it is not a manufacture defect."---He did tell me thisSo I wanted something in writing, but he did not give me anything in writing, and avoided fulfilling my simple requestHow can it not be a manufacturer defect OR dealership caused damage if no damage or defect was detected THE FIRST TIME."Mr*** claimed that my service writer never showed him the damageI then requested him to bring the car back in so we can show him and I can take pictures and send it to our Toyota office."---this is also true, but why was I not showed the damage in the beginning? And he made no mention of sending it to the Toyota officeHe wanted to show the pictures to MI asked him why I should bring the car just so he can show ME? Of course I would love for the pictures to go to the Toyota office, then I would've brought my car in a while ago!"At on July 21,2017, per the request of Mr.*** I texted him my emailHe was then going to send me a list of what he wanted doneAs of today August 17, I have received nothing from him."---This is also true, BUT he'd already told me there's nothing he can do, therefore, I decided not to email himI had to get the Revdex.com involved in hopes of receiving some fair treatment."I have spoke with the regional office and they are prepared to do nothing on this matter and I have spoken to my superiors at my store and they are prepared to do nothing as wellIf he would like his car fixed he is more than welcome to bring it by and pay for the necessary work and parts neededThis matter is considered closed at Oakbrook Toyota."---this solidifies my point that nobody had evaluated my car from the superiors, and simply went off of the word of the person who initially evaluated my carNobody is willing to question the fact that maybe the technician had made an error in diagnosis, or had accidentally damaged my condenser in the process, and is now their whole department is covering up his errorToyota Care never spoke to me, directly, and no superior from the regional offices spoke to me directly.I believe they sold me a lemon car, OR their staff had accidentally damaged my car and now will not do anything to help me outMy car is in great condition, and my grill is fine and radiator is fine, so a defect or staff caused damage is the only way my condenser can be damaged.Please help me reach a fair resolutionAt the time of sale they told me they would take care of me as long as I brought in the carI even bought an extended warrantee, and this is what they pull on me? This is not how a brand name business should be treating their customersThe corruption that has taken place makes me lose faith in this business.What do they mean that the case is closed on their side? They're not willing to even hear my side? Is that it?
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2014/12/11) */
The customer had car towed in as engine stoppedWe found holes in block, no oil
Ran scan to see condition when it happened
Found codesAt least one from hv battery
Called TAS, they recommended battery replace hvCustomer called
national Toyota for assistanceToyota offered some not all
Customer declined all toyo assistance
Toyo left offer to reimburse cust $1,if she bought a new Toyota
Customer declined any repairs here and had car towed outWe charged customer zero
Initial Consumer Rebuttal /* (3000, 8, 2014/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In plan language the dealership lied about the Hybrid battery needing to be replaced.There is absolutley nothing wrong with itThis is a $7,repairThe car broke down due to defective piston rings which Toyota does not denyIn fact there is a maintenance bulletin published by Toyota advising mechanics of this problemAlso,there is a pending class action lawsuit against Toyota.http://www.carcomplaints.com/news/2014/attorneys-investigate-complaints-t... put I was scammedThe dealership was trying to get me to surrender my car to them and buy a new oneThey would then sell my car at a tremendous profit (@$15,000)as they lied about the necesarry repairs needed to get it running againNo-one has yet responded to me about the personal property in my trunk that they damagedObviously, I will never again buy a Toyota
Final Consumer Response /* (4200, 18, 2015/01/30) */
Is anyone from the Better Business Bureu monitoring the response from Toyota? They are not addressing my complaintI will escalate this situation to Lisa Madigans office if I do not receive a response
Final Business Response /* (4000, 20, 2015/02/07) */
Dear *** ***,
Please be advised it was our intention in our previous response regarding Ms*** and our position remains the same nowMs***'s vehicle was brought to our service department with XXXXXX miles for engine failureWhile diagnosing the engine failure, codes appeared in the computer associated with battery failure, which on a hybrid could result in the vehicle failing and leaving Ms*** strandedThese are two definitive and separate problems
The engine failure could have been a result of lack of lubricationThe battery failure could be a result of ageNone the less these two repairs are quite extensive and expensiveThe vehicle is years old and beyond the manufactures warrantyThe costs associated with the repair were derived by using Toyota labor rates and Toyota genuine partsAn independent shop may be less expensive and I cannot confirm or deny the work performed by the independent shop nor qualify their workHowever it is apparent that the batteries were not replaced according to the computer of manufacturers' specificationWe at Oakbrook Toyota in Westmont will not be responsible for Ms***'s safety if she should get stalled due to faulty batteries or non-Toyota parts installed
In closing Ms*** was not charged anything because the work recommended was declined by Ms***, therefore we owe her nothing
Sincerely
*** ***
Service director
Oakbrook Toyota in Westmont

Received this complaint todayContacted customer and customer is bringing car in on Monday 7/24/at 9:30am so we can inspect the vehicle

Subject:Revdex.com Complaint #12219196I might be mistaken but I thought we closed this case along time agoMrs*** **me into the store and we took care of all of the issuesThey are happy customers and this case is considered closed.Thank you,*** ***Customer Relations MgrOakbrook Toyota

Complaint: [redacted]
I am rejecting this response because:I received a follow-up call from [redacted]...

in regards to my Revdex.com review. He asked me what the issue was and why I went to the Revdex.com. And so, again, I summarized it to him, and also told him I had no choice, and wanted my car fixed, under the warrantee. The technician told me that the condenser is punctured, and leaked the Freon, which they did not detect the first time. Nothing in the front has been damaged, and they did not show me any proof of puncture in the condenser.I told him that of fixing my car for a problem covered under the warrantee, they wanted to charge me $800. Upon hearing this, he said he will push the matter up to [redacted], Regional Manager, who ended up denying my request to fix a defective AC. When [redacted] informed me of this, I simply let him know that [redacted] has no basis other than [redacted]'s word to go by in order to fix my AC. [redacted] did not see any objective data, as none was taken, nor was given to me. There were no pictures of the damage supposedly seen by the Certified Mechanic. I told him that there was no reason to reject my offer because there was not enough data for him to do so. [redacted] then asked me to bring my car in...on my work day, meaning I would have to take time off of work, and have them inspect it. Why? So they can have proof of making a fool out of me this time? They misdiagnosed the issue and didn't detect a leak the first time, but they did the second time? And somehow this is my fault, a customer caused issue? That is a flat out lie. They clearly missed it the first time, and it's been 4 months and I haven't been able to work [redacted] because of the heat issue in the summer. I don't know if it's something personal against me either. I don't know if [redacted] actually asked [redacted]. He hasn't given me anything in writing either. It's obvious that they are just now trying to cover up for the technician's mistake. I need your help to get this problem fixed, and I have proof that I haven't worked in four months. I cannot keep going on like this, I have a family and I am honestly just trying to make ends meet, but these people do not want to do right by me, and my family, and simply just...fix the AC and admit their mistake.                                   
Sincerely,
[redacted]

Customers claim was denied by Toyota. Toyota claims this is a customer caused defect. I am working with TMS ro try and get this covered by the region office.  Customer is informed of all this.

Complaint: [redacted]
I am rejecting this response because:  We are still awaiting the vehicle to have service done as the Service workers are on strike.  We were assured that they would call us to perform repairs as soon as the strike is over.
Sincerely,
[redacted]

In response to the case regarding Mr. [redacted]. A few months back he came to our service department because his vehicle was leaking Freon. Our service writer told him that he had a hole in his compressor. We tried to get the vehicle handled through a warranty claim but it was denied by Toyota. I tried numerous times to get Toyota to reconsider but they would not because it is not a manufacture defect.   Mr[redacted] claimed that my service writer never showed him the damage. I then requested him to bring the car back in so we can show him and I can take pictures and send it to our Toyota office. He has not brought the car in as requested because he tells me he will have to take a day off of work. Our service department is open till 9 PM so he will not have to take a day off of work.   At 453 on July 21,2017, per the request of Mr[redacted], I texted him my email. He was then going to send me a list of what he wanted done. As of today August 17, 2017 I have received nothing from him.   I have spoke with the regional office and they are prepared to do nothing on this matter and I have spoken to my superiors at my store and they are prepared to do nothing as well. If he would like his car fixed he is more than welcome to bring it by and pay for the necessary work and parts needed. This matter is considered closed at Oakbrook Toyota.   Thank you for your time, [redacted] Customer Relations Mgr Oakbrook Toyota

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Address: 550 E Ogden Ave, Westmont, Illinois, United States, 60559-1228

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