Oakes Auto, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have resolved the issue with OakesPlease close the file
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12695513, and find that this resolution is satisfactory to me
Regards,
*** ***

The transport companies strap these vehicles down improperly from time to time.  Their equipment can tighten down very hard on components if not properly strapped down.  They generally use metal chains that can bend suspension parts etc..  especially as the car bounces around during...

transport. Can you ask these repair shops if they think any of this could have occurred during shipping?  I have reviewed our inspection and photos from our service facility and nothing was noted.  If this is indeed transport damage the carrier would be liable.  Please see if that is the case.  It is not fully clear what is actually wrong, it seems a wheel bearing?  If that is the case this estimate seems very high. Please see what you can find out. Thanks

Good morning Mr. Sparks,Thank you for your recent letter with regards to the following ID 12695513.I have been away recently and I would like to help resolve this. I have attached the emails that I received from the client and it was partially my fault that this was not followed up.Under separate...

emails this morning, I will forward details on the vehicle we sold, the photos that were on line and any communications that took place between my sales associate and the client.Thank you,[redacted] O'LearyGeneral ManagerOakes Auto

[redacted] O'Leary (General Manager) is in contact with the customer.