Good afternoon,I am going to go down the list of complaintsThe guest arrived at the hotel and was checked in just after? 6:30pm? and received/purchased her passes thenShe called down about mins later at? 6:40pm? that and stated that her room was not clean, we did discover that there was an error on our end, apologized and moved her from to and took her the keys, at6:45pm? within, mins of her call, as indicated here, in? the photo below.? Ms [redacted] never came to the front desk to complain about the temperature of the water and there were no complaints from any other guestsThere was a call about a loose toilet seat and maintenance went to adjust it right awayWe did receive a notice of complaint from corporate and the only issues listed in that complaint was of the original room being dirty and the toilet seatAgain, there was an error and Ms [redacted] did originally receive a room that was listed as "clean" incorrectly in our system, but the issue was resolved immediatelyMs [redacted] was informed by corporate that there was nothing that could be done due to the fact that the issues were resolved when they were discovered.? Later into the evening of Ms [redacted] 's stay, multiple people came to the front desk asking how to get to room and there was later a noise complaintAt this point it was discovered that the guest was having a birthday party in the room and had invited multiple peopleThe guest was informed that if there were more people in the room, that are allowed that she would be charged for the additional guestsShe became very upset about this and was not happy from that point forwardWe also have a policy that states that guests are not allowed any cake/cupcakes in the rooms, Ms [redacted] ignored the policy and took a cake to the room anywayWhen this was discovered, she was also informed of the fee for damages from the cake, if there were any and asked to remove the cake from the room, this also upset Ms [redacted] .? I do know that Ms [redacted] believed that she had already been charged for the cake, which she wasn't and was told that if she was that we would remove the charge, maybe that is where the confusion of the refund came inMs [redacted] was issued an apology and informed then, that there would be no refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I reject The Ramada response, to my complaintOn Sept 8th my Attorney sent a letter to Ramada Corp and the Indicated that the Ramada in question is a Franchise and there not responsible for there actionsOn Sept my Attorny *** ** *** of *** * *** *** sent LDI HOSPITALITY MGMY CORP C/O *** *** A LETTER AND THE GENERAL MANAGER NEVER RESPONDEDI'M IN THE PROCESS OF EXCALATIONING THE COMPLAINT AND CONTACT THE ATTORNEY GENERALS OFFICE TO FILE A COMPLAINT.IF YOU PROVIDE ME A FAX # I CAN SEND YOU MY ATTORNEYS LETTERS
The guest was offered a refundIn order to receive her refund, she would have needed to contact *** to file for a refund with them, since she pre-paid through *** would have then contacted us to verify that we were okay with the refund and at that point would have refunded her
moneyAll she has to do is contact ***.
The guest was offered a refundIn order to receive her refund, she would have needed to contact *** to file for a refund with them, since she pre-paid through *** would have then contacted us to verify that we were okay with the refund and at that point would have refunded her
moneyAll she has to do is contact ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They didn't address me personallyThey didn't address the poor customer service at the desk, they didn't address the fact that I believe my cc to have been stolen from my room, they didn't address the fact that since my stay I contacted corporate twice and contacted the hotel with promises from mgt to return my callsI would say this matter is 100% unresolvedBut my decision to never use this hotel and sister companies has made madethe only thing that attachment said was I waited longer than twenty minutes to complainClearly I didn't know my cc was stolen within mins and my issues to contact someone after my stay were not meant.
Regards,
*** ***
Good afternoon,I am going to go down the list of complaintsThe guest arrived at the hotel and was checked in just after? 6:30pm? and received/purchased her passes thenShe called down about mins later at? 6:40pm? that and stated that her room was not clean, we did discover that
there was an error on our end, apologized and moved her from to and took her the keys, at6:45pm? within, mins of her call, as indicated here, in? the photo below.? Ms*** never came to the front desk to complain about the temperature of the water and there were no complaints from any other guestsThere was a call about a loose toilet seat and maintenance went to adjust it right awayWe did receive a notice of complaint from corporate and the only issues listed in that complaint was of the original room being dirty and the toilet seatAgain, there was an error and Ms*** did originally receive a room that was listed as "clean" incorrectly in our system, but the issue was resolved immediatelyMs*** was informed by corporate that there was nothing that could be done due to the fact that the issues were resolved when they were discovered.? Later into the evening of Ms***'s stay, multiple people came to the front desk asking how to get to room and there was later a noise complaintAt this point it was discovered that the guest was having a birthday party in the room and had invited multiple peopleThe guest was informed that if there were more people in the room, that are allowed that she would be charged for the additional guestsShe became very upset about this and was not happy from that point forwardWe also have a policy that states that guests are not allowed any cake/cupcakes in the rooms, Ms*** ignored the policy and took a cake to the room anywayWhen this was discovered, she was also informed of the fee for damages from the cake, if there were any and asked to remove the cake from the room, this also upset Ms***.? I do know that Ms*** believed that she had already been charged for the cake, which she wasn't and was told that if she was that we would remove the charge, maybe that is where the confusion of the refund came inMs*** was issued an apology and informed then, that there would be no refund
This our Hotel policy it is given to everyone and it is in the rooms clearly states how to handle problem situations to ensure customer complaints are handled properlythanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have
determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They didn't address me personallyThey didn't address the poor customer service at the desk, they didn't address the fact that I believe my cc to have been stolen from my room, they didn't address the fact that since my stay I contacted corporate twice and contacted the hotel with promises from mgt to return my callsI would say this matter is 100% unresolvedBut my decision to never use this hotel and sister companies has made madethe only thing that attachment said was I waited longer than twenty minutes to complainClearly I didn't know my cc was stolen within mins and my issues to contact someone after my stay were not meant.?
Regards,
[redacted]
This our Hotel policy it is given to everyone and it is in the rooms clearly states how to handle problem situations to ensure customer complaints are handled properly. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I reject The Ramada response, to my complaint. On Sept 8th my Attorney sent a letter to Ramada Corp and the Indicated that the Ramada in question is a Franchise and there not responsible for there actions. On Sept 15 my Attorny [redacted] of [redacted] sent LDI HOSPITALITY MGMY CORP C/O [redacted] A LETTER AND THE GENERAL MANAGER NEVER RESPONDED. I'M IN THE PROCESS OF EXCALATIONING THE COMPLAINT AND CONTACT THE ATTORNEY GENERALS OFFICE TO FILE A COMPLAINT.IF YOU PROVIDE ME A FAX # I CAN SEND YOU MY ATTORNEYS LETTERS
Good afternoon,I am going to go down the list of complaintsThe guest arrived at the hotel and was checked in just after? 6:30pm? and received/purchased her passes thenShe called down about mins later at? 6:40pm? that and stated that her room was not clean, we did discover that there was an error on our end, apologized and moved her from to and took her the keys, at6:45pm? within, mins of her call, as indicated here, in? the photo below.? Ms [redacted] never came to the front desk to complain about the temperature of the water and there were no complaints from any other guestsThere was a call about a loose toilet seat and maintenance went to adjust it right awayWe did receive a notice of complaint from corporate and the only issues listed in that complaint was of the original room being dirty and the toilet seatAgain, there was an error and Ms [redacted] did originally receive a room that was listed as "clean" incorrectly in our system, but the issue was resolved immediatelyMs [redacted] was informed by corporate that there was nothing that could be done due to the fact that the issues were resolved when they were discovered.? Later into the evening of Ms [redacted] 's stay, multiple people came to the front desk asking how to get to room and there was later a noise complaintAt this point it was discovered that the guest was having a birthday party in the room and had invited multiple peopleThe guest was informed that if there were more people in the room, that are allowed that she would be charged for the additional guestsShe became very upset about this and was not happy from that point forwardWe also have a policy that states that guests are not allowed any cake/cupcakes in the rooms, Ms [redacted] ignored the policy and took a cake to the room anywayWhen this was discovered, she was also informed of the fee for damages from the cake, if there were any and asked to remove the cake from the room, this also upset Ms [redacted] .? I do know that Ms [redacted] believed that she had already been charged for the cake, which she wasn't and was told that if she was that we would remove the charge, maybe that is where the confusion of the refund came inMs [redacted] was issued an apology and informed then, that there would be no refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I reject The Ramada response, to my complaintOn Sept 8th my Attorney sent a letter to Ramada Corp and the Indicated that the Ramada in question is a Franchise and there not responsible for there actionsOn Sept my Attorny *** ** *** of *** * *** *** sent LDI HOSPITALITY MGMY CORP C/O *** *** A LETTER AND THE GENERAL MANAGER NEVER RESPONDEDI'M IN THE PROCESS OF EXCALATIONING THE COMPLAINT AND CONTACT THE ATTORNEY GENERALS OFFICE TO FILE A COMPLAINT.IF YOU PROVIDE ME A FAX # I CAN SEND YOU MY ATTORNEYS LETTERS
The guest was offered a refundIn order to receive her refund, she would have needed to contact *** to file for a refund with them, since she pre-paid through *** would have then contacted us to verify that we were okay with the refund and at that point would have refunded her
moneyAll she has to do is contact ***.
The General Manager is now handling this matterHe will communicate through the legal department
The guest was offered a refundIn order to receive her refund, she would have needed to contact *** to file for a refund with them, since she pre-paid through *** would have then contacted us to verify that we were okay with the refund and at that point would have refunded her
moneyAll she has to do is contact ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They didn't address me personallyThey didn't address the poor customer service at the desk, they didn't address the fact that I believe my cc to have been stolen from my room, they didn't address the fact that since my stay I contacted corporate twice and contacted the hotel with promises from mgt to return my callsI would say this matter is 100% unresolvedBut my decision to never use this hotel and sister companies has made madethe only thing that attachment said was I waited longer than twenty minutes to complainClearly I didn't know my cc was stolen within mins and my issues to contact someone after my stay were not meant.
Regards,
*** ***
The General Manager is now handling this matterHe will communicate through the legal department.
Good afternoon,I am going to go down the list of complaintsThe guest arrived at the hotel and was checked in just after? 6:30pm? and received/purchased her passes thenShe called down about mins later at? 6:40pm? that and stated that her room was not clean, we did discover that
there was an error on our end, apologized and moved her from to and took her the keys, at6:45pm? within, mins of her call, as indicated here, in? the photo below.? Ms*** never came to the front desk to complain about the temperature of the water and there were no complaints from any other guestsThere was a call about a loose toilet seat and maintenance went to adjust it right awayWe did receive a notice of complaint from corporate and the only issues listed in that complaint was of the original room being dirty and the toilet seatAgain, there was an error and Ms*** did originally receive a room that was listed as "clean" incorrectly in our system, but the issue was resolved immediatelyMs*** was informed by corporate that there was nothing that could be done due to the fact that the issues were resolved when they were discovered.? Later into the evening of Ms***'s stay, multiple people came to the front desk asking how to get to room and there was later a noise complaintAt this point it was discovered that the guest was having a birthday party in the room and had invited multiple peopleThe guest was informed that if there were more people in the room, that are allowed that she would be charged for the additional guestsShe became very upset about this and was not happy from that point forwardWe also have a policy that states that guests are not allowed any cake/cupcakes in the rooms, Ms*** ignored the policy and took a cake to the room anywayWhen this was discovered, she was also informed of the fee for damages from the cake, if there were any and asked to remove the cake from the room, this also upset Ms***.? I do know that Ms*** believed that she had already been charged for the cake, which she wasn't and was told that if she was that we would remove the charge, maybe that is where the confusion of the refund came inMs*** was issued an apology and informed then, that there would be no refund
This our Hotel policy it is given to everyone and it is in the rooms clearly states how to handle problem situations to ensure customer complaints are handled properlythanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have
determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.They didn't address me personallyThey didn't address the poor customer service at the desk, they didn't address the fact that I believe my cc to have been stolen from my room, they didn't address the fact that since my stay I contacted corporate twice and contacted the hotel with promises from mgt to return my callsI would say this matter is 100% unresolvedBut my decision to never use this hotel and sister companies has made madethe only thing that attachment said was I waited longer than twenty minutes to complainClearly I didn't know my cc was stolen within mins and my issues to contact someone after my stay were not meant.?
Regards,
[redacted]
This our Hotel policy it is given to everyone and it is in the rooms clearly states how to handle problem situations to ensure customer complaints are handled properly. thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I reject The Ramada response, to my complaint. On Sept 8th my Attorney sent a letter to Ramada Corp and the Indicated that the Ramada in question is a Franchise and there not responsible for there actions. On Sept 15 my Attorny [redacted] of [redacted] sent LDI HOSPITALITY MGMY CORP C/O [redacted] A LETTER AND THE GENERAL MANAGER NEVER RESPONDED. I'M IN THE PROCESS OF EXCALATIONING THE COMPLAINT AND CONTACT THE ATTORNEY GENERALS OFFICE TO FILE A COMPLAINT.IF YOU PROVIDE ME A FAX # I CAN SEND YOU MY ATTORNEYS LETTERS