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Oakleaf Concrete Engraving

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Oakleaf Concrete Engraving Reviews (1)

Review: July 9, 2012 we entered into a contract with Oakleaf Concrete Engraving LLC to:Clean and degrease existing concrete, apply a bonding agent and overlay, pattern and colors with polymer cement. This included the front steps, front porch area, front walkway and back patio area and steps. (See contract attached)Oakleaf guarantees to promptly correct any work rejected and deemed defective by the owner for a period of one year.After an appropriate period of time to allow the concrete and new surface to cure and settle we noticed areas where water was ponding. We noticed areas where we could clearly see finger prints and markings from the fingers/hands. We contacted Oakleaf to revisit the site and make corrections. After several months of phone calls and waiting, Oakleaf attempted to make corrections to the finger print markings but failed to add the appropriate coloring, and instead left several white areas where they patched the surface. We were told by [redacted], President, that he would make good on the patches by re-coloring the areas and resealing the areas as we. While he has promised to correct the problem, he has done nothing to correct the areas that pond, holding puddles of water, even with several heated phone calls.We noticed scratch markings in the walkways presumably from clearing snow in the winter. Mr. [redacted] indicated that he would repair, recolor and reseal these areas as well although he was not technically responsible for these markings.We have been waiting several months to have these minor corrections made. We have made several phone calls to Mr. [redacted] and he promises to be at our residence to do the work but never shows up.Finally, with no advance notice, on June 20, 2013 when we were not at home, Oakleaf came and did something to cover up the white marks previously made. We were very surprised to find new brown marks that are twice as large as the original defects. We are very upset and disappointed that the concrete is so disfigured with new strange markings that stand out rather than blend in.We were initially very happy and proud of the appearance of our newly finished concrete; however, Mr. [redacted] failure to satisfactorily correct the deficiencies has prompted us to file a complaint. Our hope is to have the work completed as promised.

Product_Or_Service: Overlay concrete with colored pattern

Desired Settlement: DesiredSettlementID: Other (requires explanation)

We would like the surface of the damaged, discolored areas corrected so they blend properly even if this means redoing the job over again. We would like the low areas of the patio leveled and the color blended so that water does not pond and the coloring matches/blends. We would like this done by appointment so we are present when the work is done. The contractor should not come onto our property unless by appointment. Notice must go to [redacted] at [redacted] XXXXX

Business

Response:

Business Response /* (1000, 5, 2013/07/10) */

After talking with homeowner a negotiated agreement has been reached and they will withdraw their Revdex.com complaint. I am following through with my response and once removed am under a signed agreement. Thank you

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Description: Concrete Contractors, Concrete - Custom, Concrete - Restoration, Sealing & Cleaning, Slate, Brick - Clay - Common & Face, Brick - Concrete, Pumice, Concrete - Stamped & Decorative, Concrete - Prestressed, Stone Setting - Interlocking Pavers, Contractor - Decorative & Specialty Concrete, Marble & Granite Installation, Stonework Fabrication

Address: 5 E Normandy Dr, West Hartford, Connecticut, United States, 06107-1406

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