Oakley Relocation LLC

Oakley Relocation™ P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486- November 18, Revdex.com of San Diego Viewridge Ave Suite # San Diego, CA RE: [redacted] Complaint ID# - [redacted] Carrier Ref# [redacted] / Claim # [redacted] Dear Revdex.com of San Diego, Your patience throughout our review of the submitted complaint is and has been appreciated We have completely reviewed the complaint and also have reviewed the submitted claim form According to our shipping documents, and review, we do not show where Atlas Transfer & Storage or Allied Van Lines has misguided the shipper There was damage sustained to the household goods involved in the shipment and claim form was filed We have verified that we have compensated the customer accordingly based upon the rules and regulations set forth within our tariff The coverage limits the carrier to payout based upon the elected coverage chosen by the consumer In the event of a total loss of the entire trailer full of household goods, all claims are and would still be settled based upon the minimum coverage not to exceed $cents per pound per article In this same instance we have recognized our negligence and compensated based upon the elected coverage The claim form, settlement letter, and paperwork (Bill of Lading and Rules of the Road) have been attached for your review This claim was and has been addressed fairly and handled by Allied Van Lines, in Fort Wayne, IN We regret that the consumer has filed a complaint and are extremely apologetic for the unfortunate event that has occurred during their relocation with Allied Van Lines If we or I can be of further assistance, please contact us via the information outlined below at your convenience Sincerely, [redacted] Atlas Transfer & Storage Claims Manager T: [redacted] F: [redacted] C: [redacted] E: [redacted] P.OBox 80008, San Diego, CA Phone: 800-854- Website: www.AtlasAllied.com An Interstate Agent for North American Van Lines Street Address: Stowe Drive, Poway, CA • Phone: 858-602-O PUC # T• Federal ID # 26-• U.SDOT # www.oakleyrelocation.com

Oakley Relocation™ P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486- November 18, Revdex.com of San Diego Viewridge Ave Suite # San Diego, CA RE: [redacted] Complaint ID# - [redacted] Carrier Ref# [redacted] / Claim # [redacted] Dear Revdex.com of San Diego, We have fully settled the claim based upon the guidelines set forth in our tariff and as outlined on the bill of lading We will be unable to issue any further funds at this time and regret that you found it necessary to file a claim Thank you, [redacted] Sincerely, [redacted] Atlas Transfer & Storage Claims Manager T: [redacted] F [redacted] C: [redacted] E: [redacted] P.OBox 80008, San Diego, CA Phone: 800-854- Website: www.AtlasAllied.com An Interstate Agent for North American Van Lines Street Address: Stowe Drive, Poway, CA • Phone: 858-602-O PUC # T• Federal ID # 26-• U.SDOT # www.oakleyrelocation.com

v\: [redacted] o\: [redacted] w\: [redacted] Oakley Relocation™ P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486- November 18, Revdex.com of San Diego Viewridge Ave Suite # San Diego, CA RE: [redacted] Complaint ID# - [redacted] Carrier Ref# [redacted] / Claim # [redacted] Dear Revdex.com of San Diego, We have fully settled the claim based upon the guidelines set forth in our tariff and as outlined on the bill of lading We will be unable to issue any further funds at this time and regret that you found it necessary to file a claim Thank you, [redacted] Sincerely, [redacted] Atlas Transfer & Storage Claims Manager T: [redacted] F [redacted] C: [redacted] E: [redacted] P.OBox 80008, San Diego, CA Phone: 800-854- Website: www.AtlasAllied.com An Interstate Agent for North American Van Lines Street Address: Stowe Drive, Poway, CA • Phone: 858-602-O PUC # T• Federal ID # 26-• U.SDOT # www.oakleyrelocation.com / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The response from [redacted] at Oakley Relocation is just more of the dismissive nonsense that led me to make the Revdex.com claim in the first place (and led us to repeatedly contact Oakley Relocation and the NAVL/SIRVA folks in Fort Wayne, IN over the past months)Their basic response is and has always been that even though they lost, broke, and damaged our things, that they were only going to cover a little of it based on their opaque standards (which are highly arbitrary and of course favor them over the customer) My wife and I have moved many times in our lives and we have NEVER had this much trouble with the quality of the move itself and in the settling of reasonable claims based on loss and damage that was unequivocally the fault of the packers, movers, and shippers The Oakley/NAVL team were great at saying all the right things about their tremendous skill, experience and care, and yet they delivered sloppy, rushed, poorly organized work that led to loss and damage that we the customers are forced to swallowFurthermore, the claims process has bordered on the absurdWe followed their rules, filled out their forms, and communicated very clearly about what was lost and damaged, and their responses were essentially different versions of "no" and "too bad for you" (when we could even tell what they were saying) The job of the folks at [redacted] that [redacted] instructs us to contact, yet again, seems to be to deflect, obfuscate and frustrate the customer until we just give up and go away We have strings of emails with [redacted] (SIRVA Claims - Certified Claims Analyst), and she has been the exact opposite of helpful (or clear), and she appears to be completely unwilling to even try to be helpfulIt is frustrating and time-consuming to get swatted back and forth between Oakley and NAVL/SIRVA, with both of them claiming that we should talk to the other, and with both of them offering nothing helpful at allThe whole process seems designed to make it so the customer is just, well, screwed Very disappointing, and very different than the way the companies presented themselves as professionals who take pride in their work and care about customer service In any event, this move has been a terrible and costly experience due to the poor quality service and response by the Oakley/NAVL teamWe still have lost items that we have not yet replaced, and we still have damaged furniture and paintings that are not repairedWe have shared our experiences with our friends and business associates, and we will continue to do soWe will also find other forums for sharing this information, perhaps including online sites like ***, and also the California Moving and Storage Association (CMSA) who oversee movers in California, and the senior management at Oakley ( [redacted] , [redacted] and [redacted] ) Sincerely, [redacted]

Oakley Relocation™
P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486-
November
18,
Revdex.com
of San Diego
Viewridge Ave Suite #
San
Diego, CA
RE:
*** ***
Complaint
ID# - ***
Carrier
Ref# *** / Claim #***
Dear
Revdex.com of San Diego,
Your patience throughout our review of the submitted
complaint is and has been appreciated
We have completely reviewed the complaint and also
have reviewed the submitted claim form.
According to our shipping documents, and review, we do not show where
Atlas Transfer & Storage or Allied Van Lines has misguided the
shipper. There was damage sustained to
the household goods involved in the shipment and claim form was filed. We have verified that we have compensated the
customer accordingly based upon the rules and regulations set forth within our
tariff. The coverage limits the carrier
to payout based upon the elected coverage chosen by the consumer. In the event of a total loss of the entire
trailer full of household goods, all claims are and would still be settled
based upon the minimum coverage not to exceed $cents per pound per
article. In this same instance we have
recognized our negligence and compensated based upon the elected coverage. The claim form, settlement letter, and
paperwork (Bill of Lading and Rules of the Road) have been attached for your
review. This claim was and has been
addressed fairly and handled by Allied Van Lines, in Fort Wayne, IN.
We regret that the consumer
has filed a complaint and are extremely apologetic for the unfortunate event
that has occurred during their relocation with Allied Van Lines. .
If we or I can be of further
assistance, please contact us via the information outlined below at your
convenience.
Sincerely,
*** ***
Atlas Transfer & Storage
Claims Manager
T: ***
F: ***
C: ***
E: ***
P.OBox 80008, San Diego, CA
Phone: 800-854-
Website: www.AtlasAllied.com
An Interstate Agent for North American Van Lines
Street Address: Stowe Drive, Poway,
CA • Phone: 858-602-O
PUC # T• Federal ID # 26-• U.SDOT #
www.oakleyrelocation.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All you do is state the same information and skirt the issue on each responseYou have NOT addressed the issue that YOUR driver was negligent, and did NOT abide by the contract, calling for ***ress boxes to be usedYOUR company violated the contractI expect full payment for the claim submitted
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .*** , and find that arbitration is necessary.
Regards,
*** ***

November
4,
Revdex.com
of San
Diego
*** *** *** *** ***
*** *** ** ***
RE:
*** ***
Complaint
ID# - ***
Carrier
Ref# *** / Claim #***
Dear
Revdex.com of San Diego,
Your patience throughout our review of the submitted
complaint is and has been appreciated
We have completely reviewed the complaint and also
have reviewed the submitted claim form.
According to our shipping documents, and review, we do not show where
Atlas Transfer & Storage or Allied Van Lines has misguided the
shipper. There was damage sustained to
the household goods involved in the shipment and claim form was filed. We have verified that we have compensated the
customer accordingly based upon the rules and regulations set forth within our
tariff. The coverage limits the carrier
to payout based upon the elected coverage chosen by the consumer The claim form
along with copies of the settlement has been attached for your review. This claim was and has been addressed fairly
and handled by North Amercian Van Lines, in Fort Wayne, IN. All future correspondence should be forwarded
and directed to them via email at ***
We regret that the consumer
has filed a complaint and are extremely apologetic for the unfortunate event
that has occurred during their relocation with North American Van Lines. .
If we or I can be of further
assistance, please contact us via the information outlined below at your
convenience.
Sincerely,
*** ***
Oakley Relocation
*** ***
T: ***
F: ***
C: ***
E: ***
*** *** *** *** *** ** ***
Phone: ***
Website: ***

Oakley Relocation™
P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486-
November
18,
Revdex.com
of San Diego
Viewridge Ave Suite #
San
Diego, CA
RE:
[redacted]
Complaint
ID# - [redacted]
Carrier
Ref# [redacted] / Claim #[redacted]
Dear
Revdex.com of San Diego,
Your patience throughout our review of the submitted
complaint is and has been appreciated
We have completely reviewed the complaint and also
have reviewed the submitted claim form.
According to our shipping documents, and review, we do not show where
Atlas Transfer & Storage or Allied Van Lines has misguided the
shipper. There was damage sustained to
the household goods involved in the shipment and claim form was filed. We have verified that we have compensated the
customer accordingly based upon the rules and regulations set forth within our
tariff. The coverage limits the carrier
to payout based upon the elected coverage chosen by the consumer. In the event of a total loss of the entire
trailer full of household goods, all claims are and would still be settled
based upon the minimum coverage not to exceed $cents per pound per
article. In this same instance we have
recognized our negligence and compensated based upon the elected coverage. The claim form, settlement letter, and
paperwork (Bill of Lading and Rules of the Road) have been attached for your
review. This claim was and has been
addressed fairly and handled by Allied Van Lines, in Fort Wayne, IN.
We regret that the consumer
has filed a complaint and are extremely apologetic for the unfortunate event
that has occurred during their relocation with Allied Van Lines. .
If we or I can be of further
assistance, please contact us via the information outlined below at your
convenience.
Sincerely,
[redacted]
Atlas Transfer & Storage
Claims Manager
T: [redacted]
F: [redacted]
C: [redacted]
E: [redacted]
P.OBox 80008, San Diego, CA
Phone: 800-854-
Website: www.AtlasAllied.com
An Interstate Agent for North American Van Lines
Street Address: Stowe Drive, Poway,
CA • Phone: 858-602-O
PUC # T• Federal ID # 26-• U.SDOT #
www.oakleyrelocation.com

November
4, 2015
Revdex.com
of San Diego
[redacted]
RE:
. [redacted]
Complaint
ID# - [redacted]
Carrier
Ref# [redacted] / Claim #[redacted]
Dear
Revdex.com of San Diego,  
Your patience throughout our review of the submitted
complaint is and has been appreciated.
We have completely reviewed the complaint and also
have reviewed the submitted claim form. 
According to our shipping documents, and review, we do not show where
Atlas Transfer & Storage or Allied Van Lines has misguided the
shipper.  There was damage sustained to
the household goods involved in the shipment and claim form was filed.  We have verified that we have compensated the
customer accordingly based upon the rules and regulations set forth within our
tariff.  The coverage limits the carrier
to payout based upon the elected coverage chosen by the consumer The claim form
along with copies of the settlement has been attached for your review.  This claim was and has been addressed fairly
and handled by North Amercian Van Lines, in Fort Wayne, IN.  All future correspondence should be forwarded
and directed to them via email at [redacted].
We regret that the consumer
has filed a complaint and are extremely apologetic for the unfortunate event
that has occurred during their relocation with North American Van Lines.  .   
If we or I can be of further
assistance, please contact us via the information outlined below at your
convenience.   
Sincerely,
[redacted]
Oakley Relocation
[redacted]
T: [redacted]
F: [redacted]
C: [redacted]
E: [redacted]
                    
[redacted]
Phone: [redacted]
Website:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All you do is state the same information and skirt the issue on each response.You have NOT addressed the issue that YOUR driver was negligent, and did NOT abide by the contract, calling for [redacted]ress boxes to be used.YOUR company violated the contract.I expect full payment for the claim submitted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
The response from [redacted] at Oakley Relocation is just more of the dismissive nonsense that led me to make the Revdex.com claim in the first place (and led us to repeatedly contact Oakley Relocation and the NAVL/SIRVA folks in Fort Wayne, IN over the past months). Their basic response is and has always been that even though they lost, broke, and damaged our things, that they were only going to cover a little of it based on their opaque standards (which are highly arbitrary and of course favor them over the customer).  My wife and I have moved many times in our lives and we have NEVER had this much trouble with the quality of the move itself and in the settling of reasonable claims based on loss and damage that was unequivocally the fault of the packers, movers, and shippers.  The Oakley/NAVL team were great at saying all the right things about their tremendous skill, experience and care, and yet they delivered sloppy, rushed, poorly organized work that led to loss and damage that we the customers are forced to swallow. Furthermore, the claims process has bordered on the absurd. We followed their rules, filled out their forms, and communicated very clearly about what was lost and damaged, and their responses were essentially different versions of "no" and "too bad for you" (when we could even tell what they were saying).  The job of the folks at [redacted] that [redacted] instructs us to contact, yet again, seems to be to deflect, obfuscate and frustrate the customer until we just give up and go away.  We have strings of emails with [redacted] (SIRVA Claims - Certified Claims Analyst), and she has been the exact opposite of helpful (or clear), and she appears to be completely unwilling to even try to be helpful. It is frustrating and time-consuming to get swatted back and forth between Oakley and NAVL/SIRVA, with both of them claiming that we should talk to the other, and with both of them offering nothing helpful at all. The whole process seems designed to make it so the customer is just, well, screwed.  Very disappointing, and very different than the way the companies presented themselves as professionals who take pride in their work and care about customer service.  In any event, this move has been a terrible and costly experience due to the poor quality service and response by the Oakley/NAVL team. We still have lost items that we have not yet replaced, and we still have damaged furniture and paintings that are not repaired. We have shared our experiences with our friends and business associates, and we will continue to do so. We will also find other forums for sharing this information, perhaps including online sites like [redacted], and also the California Moving and Storage Association (CMSA) who oversee movers in California, and the senior management at Oakley ([redacted], [redacted] and [redacted]).
Sincerely,
[redacted]

Oakley Relocation™
P.OBox 80008, San Diego, CA Toll Free: 800-537-• Fax: 858-486-
November
18,
Revdex.com
of San Diego
Viewridge Ave Suite #
San
Diego, CA
RE:
[redacted]
Complaint
ID# - [redacted]
Carrier
Ref# [redacted] / Claim #[redacted]
Dear
Revdex.com of San Diego,
We have fully settled
the claim based upon the guidelines set forth in our tariff
and as outlined on the bill of lading. We will be unable to issue any
further
funds at this time and regret that you found it necessary to file a claim
Thank you,
[redacted]
Sincerely,
[redacted]
Atlas Transfer & Storage
Claims Manager
T: [redacted]
F[redacted]
C: [redacted]
E: [redacted]
P.OBox 80008, San Diego, CA
Phone: 800-854-
Website: www.AtlasAllied.com
An Interstate Agent for North American Van Lines
Street Address: Stowe Drive, Poway,
CA • Phone: 858-602-O
PUC # T• Federal ID # 26-• U.SDOT #
www.oakleyrelocation.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your driver was NEGLIGENT by NOT using the [redacted]ress boxes we contracted for.If he had the common sense and courtesey to have advised us at pick up, that he did not have the boxes, we would have delayed the shipment.Had he ABIDED BY THE CONTRACT, the damages would not have occurred.
Your company breached the contract!I expect amount claimed.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your driver was NEGLIGENT by NOT using the [redacted]ress boxes we contracted for.
If he had the common sense and courtesey to have advised us at pick up, that he did not have the boxes, we would have delayed the shipment.Had he ABIDED BY THE CONTRACT, the damages would not have occurred.Your company breached the contract!
I expect amount claimed.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
The response from [redacted] at Oakley Relocation is just more of the dismissive nonsense that led me to make the Revdex.com claim in the first place (and led us to repeatedly contact Oakley Relocation and the NAVL/SIRVA folks in Fort Wayne, IN over the past months). Their basic response is and has always been that even though they lost, broke, and damaged our things, that they were only going to cover a little of it based on their opaque standards (which are highly arbitrary and of course favor them over the customer).  My wife and I have moved many times in our lives and we have NEVER had this much trouble with the quality of the move itself and in the settling of reasonable claims based on loss and damage that was unequivocally the fault of the packers, movers, and shippers.  The Oakley/NAVL team were great at saying all the right things about their tremendous skill, experience and care, and yet they delivered sloppy, rushed, poorly organized work that led to loss and damage that we the customers are forced to swallow. Furthermore, the claims process has bordered on the absurd. We followed their rules, filled out their forms, and communicated very clearly about what was lost and damaged, and their responses were essentially different versions of "no" and "too bad for you" (when we could even tell what they were saying).  The job of the folks at [redacted] that [redacted] instructs us to contact, yet again, seems to be to deflect, obfuscate and frustrate the customer until we just give up and go away.  We have strings of emails with [redacted] (SIRVA Claims - Certified Claims Analyst), and she has been the exact opposite of helpful (or clear), and she appears to be completely unwilling to even try to be helpful. It is frustrating and time-consuming to get swatted back and forth between Oakley and NAVL/SIRVA, with both of them claiming that we should talk to the other, and with both of them offering nothing helpful at all. The whole process seems designed to make it so the customer is just, well, screwed.  Very disappointing, and very different than the way the companies presented themselves as professionals who take pride in their work and care about customer service. 
In any event, this move has been a terrible and costly experience due to the poor quality service and response by the Oakley/NAVL team. We still have lost items that we have not yet replaced, and we still have damaged furniture and paintings that are not repaired. We have shared our experiences with our friends and business associates, and we will continue to do so. We will also find other forums for sharing this information, perhaps including online sites like [redacted], and also the California Moving and Storage Association (CMSA) who oversee movers in California, and the senior management at Oakley ([redacted] and [redacted]).
Sincerely,
[redacted]

Oakley Relocation™
P.O. Box 80008, San Diego, CA 92138 Toll Free: 800-537-4812 • Fax: 858-486-6023
 
November
18, 2014
 
Revdex.com
of San Diego
4747
Viewridge Ave Suite #200
San
Diego, CA 92123
 
RE:
. [redacted]
Complaint
ID# - [redacted]
Carrier
Ref# [redacted] / Claim #[redacted]
 
Dear
Revdex.com of San Diego,  
 
We have fully settled
the claim based upon the guidelines set forth in our tariff
and as outlined on the bill of lading.  We will be unable to issue any
further
funds at this time and regret that you found it necessary to file a claim.
Thank you,
[redacted]
 
 
Sincerely,
 
 
[redacted]
Atlas Transfer & Storage
Claims Manager
T: [redacted]
F[redacted]
C: [redacted]
E: [redacted]
                     
P.O. Box 80008, San Diego, CA
92138
Phone: 800-854-2938
Website:  www.AtlasAllied.com
 
 
An Interstate Agent for North American Van Lines
 
 
 
Street Address: 13026 Stowe Drive, Poway,
CA 92064 • Phone: 858-602-101 O
PUC # T190480 • Federal ID # 26-2128650 • U.S. DOT # 070851
www.oakleyrelocation.com