Oakmont Custom Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Since the origination of the complaint, the electric lamp post and the replacement kitchen cabinet have been completed This occurred by me reaching out to the subs for completion of the work, which they ‘forgot’My initial correspondence with Revdex.com indicated that there was money due Oakmont As a continued offer of good faith, I still make the offer to deposit those funds in an escrow or with a disinterested third party to be disbursed when the work is complete Oakmont has made repeated statements that the work would be done ‘next week’ , ‘in a couple of weeks’ etc but has never made good on it My concern remains that if I provide the funds without control, the work will continue to be not completedFinal payment has not been withheld as para and addressed by Oakmont are with respect to the bank disbursement, which is complete The contract does not address ‘extras’ as Oakmont refers to, though I don’t consider this to be ‘extras’ as the basic work is incompleteBuilder also addresses a mistake by the architect and that I did not pay for the correction I did not need to pay for that correction because the architect was at fault and the architect paid for it Regardless, the architect was approved by Oakmont and is the architect used/referred by a similar builder (Amburgy) Builder failed to mention the mistakes made by his subs as rework was required for surveying, plumbing, tile, drywall, cabinetry, painting, trim, countertops, concrete, carpet, flooring, excavating,The only thing I can think of that was not rework was roofing and masonryMy kitchen floor is so out of level, that a four legged chair will not rest on it without wobble The main support that holds the floor was incorrectly adjusted by the builder and the floor is warped Waiting until the warranty period for the floor to settle will not correct it The main support needs to be adjusted (again) in order for the floor to settle The living room floor sinks when you walk across it, the bedroom floor creaks so bad it wakes anyone when you enter the room These are not warranty items, they aren’t done right to begin withI just want this to be over On Feb 15, 2016, the builder agreed to finish the punch list and deduct $from my balance (for excessive delay), which he has doneThe punch list is not complete Please finish the work and collect your funds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
Since the origination of the complaint, the electric lamp post and the replacement kitchen cabinet have been completed.  This occurred by me reaching out to the subs for completion of the work, which they ‘forgot’.
My initial correspondence with Revdex.com indicated that there was money due Oakmont.  As a continued offer of good faith, I still make the offer to deposit those funds in an escrow or with a disinterested third party to be disbursed when the work is complete. 
Oakmont has made repeated statements that the work would be done ‘next week’ , ‘in a couple of weeks’ etc.  but has never made good on it.  My concern remains that if I provide the funds without control, the work will continue to be not completed.
Final payment has not been withheld as para 10 and 11 addressed by Oakmont are with respect to the bank disbursement, which is complete.  The contract does not address ‘extras’ as Oakmont refers to, though I don’t consider this to be ‘extras’ as the basic work is incomplete.
Builder also addresses a mistake by the architect and that I did not pay for the correction.  I did not need to pay for that correction because the architect was at fault and the architect paid for it.  Regardless,  the architect was approved by Oakmont and is the architect used/referred  by a similar builder (Amburgy).  Builder failed to mention the mistakes made by his subs as rework was required for surveying, plumbing,  tile, drywall, cabinetry, painting, trim, countertops, concrete, carpet, flooring, excavating,. The only thing I can think of that was not rework was roofing and masonry.
My kitchen floor is so out of level,  that a four legged chair will not rest on it without wobble.  The main support that holds the floor was incorrectly adjusted by the builder and the floor is warped.  Waiting until the warranty period for the floor to settle will not correct it.  The main support needs to be adjusted (again) in order for the floor to settle.  The living room floor sinks when you walk across it, the bedroom floor creaks so bad it wakes anyone when you enter the room.  These are not warranty items, they aren’t done right to begin with.
I just want this to be over……. On Feb 15, 2016, the builder agreed to finish the punch list and deduct $1500 from my balance (for excessive delay), which he has done. The punch list is not complete.  Please finish the work and collect your funds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 
[redacted] - your check is here.  Please make arrangements to come pick it up.  One check is taped to the main support beam in the basement that needs adjustment.  Another check is in the pile of trim in the garage that has not been installed on the porch.  In other words, exactly where we were standing when I tried to give you the money in Nov.

Re: ID [redacted]
To whom it may...

concern,
This is a formal response to the customer concerns filed with your organization by [redacted].
There were outstanding items remaining when the customer moved in. These items were limited to the exterior of the home and since it was winter when the customer moved in these items could not be completed until the following spring. All of the items have since been completed. These items include but are not limited to piles of concrete, silt socks, concrete debris.
The customer purchased the property. The septic system had issues due to the soil found on the
property. The property and it's soil conditions are the Home Owners issues not the Builder. The builder -Temmel/Oakmont paid to have the septic system upgraded with an additional chamber and drainage. This was not the builder's responsibility and the home owner owes Temmel/Oakmont $1,800 for this repair.
Windows in the home are the exact same as Potterhill Homes, Andersen Silverline 2900 series. The statement in the complaint is a complete fabrication with no basis of fact. The accusations found in the complaint are slanderous.
Temmel/Oakmont refused to complete the one year warranty work for this home owner until all outstanding fees had been paid. Home owner just last week sent Temmel/Oakmont a partial payment so in good faith Temmel/Oakmont will be completing there one year warranty work.
It should be noted that the warranty work will be based on the strict guidelines provided by the Industry Standards for Home Builders.
Sincerely,
Andrew J. Temmel,
President Oakmont Custom Homes.

Per the [redacted] complaint these items are in most cases warranty issue and fall under the "Residential Construction Performance Guidelines".  The complaint does have a few legitimate warranty items that are the responsibility of the builder but the majority are not the...

builders responsibility.
The over arching issue that [redacted] failed to address was the refusal by [redacted] to pay for over $2,700 in additional items that [redacted] requested and builder provided. By refusing to pay for these items after, Builder received final bank and county approvals on the home, violates the terms of the contact between [redacted] and Oakmont (paragraphs #10 & #11). Per the terms of the contact, Builder has recourse for non payment. To this point Oakmont has tried to keep legal proceedings out of this matter.
One other matter of fact that must be noted; [redacted] hired it's own Architect. When Oakmont began construction it found that the foundation plans were One Foot smaller than the Framing plans. Builder without compensation from [redacted] made the structural changes necessary to the foundation. Additional flawed architectural details were found by builder during the construction of the home that impacted the overall final product. 
RESOLUTION: [redacted] must pay for those extras that builder provided. Once Builder has receipt of these funds then builder will address those warrantable items.

After reviewing all of the items; Oakmont agreed to certain items that as the problem is described are valid warranty issues that Oakmont will fix. Mr. [redacted] persisted with the driveway. The driveway was not in Oakmont's contractual scope of work and it's Oakmont's contention that the water issue on the neighbors property was an existing issue prior to Oakmont working on this project. The ruts in the driveway are less then three quarters of inch deep and are typical to a gravel driveway that is over 900 feet long. Homeowners that have gravel driveways understand that there is constant maintenance involved. 
Oakmont did not accept payment because [redacted] wanted items fixed that were not warranty items (driveway). By accepting payment Oakmont may have been admitting to be responsible for these unwarrantable items. [redacted] was asked to put in writing the items we agreed to and Oakmont would sign off and accept the past due payment without penalty.