Oakmont Tax Relief

Complaint: [redacted] I am rejecting this response because: I have not heard the recorded phone conversation, but the contract that I signed (see attached) states that "may agree to installments, in which case the installments are outlined by date and amount in the client payment authorization form" (also attached) We had discussed installment payments but I was expecting a notice in writing to confirm the amounts and dates I was surprised on 9/18/when I received notices that I had overdrawn my account beginning on 9/and received $in overdraft fees I traced it back to the ACH from Oakmont on 9/for $I called [redacted] and asked him to reverse the charge, that I had expected to be charged at month end He said it could take up to five days to be reversed, and I said that was acceptable I called again on 9/19/and asked [redacted] for confirmation from his bank that he had requested these charges be reversedHe told me that he had held the payment to be applied to the one that would have been due the following week (9/27) I reiterated to [redacted] that was not my request, and he should honor it He again mentioned that it would take up to five days to process and, again, I explained that I was agreeable to wait but I wanted proof of the reversal When, by 9/21, I had not heard back from [redacted] , I called again and left a message for him to call me I spoke to his assistant ***, explained the situation, asked for the $plus the $in fees, and he said he would ask [redacted] to call me When Friday (9/23) arrived and I still had no word, I met with my bank manager, and she told me my only option was to enter a fraud complaint, which I didAt this point, I hired another firm to work with me on my debt settlement with the [redacted] (which is what I hired Oakmont to do)(a prime contractor owes us almost $500k from two NYS projects we worked on, making us unable to pay our employment taxes) [redacted] called and was very aggressive, saying that I had planned all along to hire another firm and I just wanted to get my money back from him I assured him that I did not go to another firm until, after two tries, he still hadn't refunded my money He said "no wonder you're in trouble with the ***, you're a liar." He told me to take down my bad review with Revdex.com (extortion?), and I told him I would remove it once he refunded my $and refunded my overdraft feesHe said that's not the way it works; he would only pay me if I took down my post to Revdex.comOnce he discovered that I was unable to take down the review, he threatened me by saying that he'd report me to the [redacted] with all the unethical things I've done (???) I'm not sure what those accusations were; we didn't do anything illegal His email reads " You are a true scammer, I didn't want to believe you were, now I know why no one wants to do business with you You are just like the guy you told me about on the phone The mobster that tries to get everything for free..." Sincerely [redacted]

Complaint: [redacted]
I am rejecting this response because:  I have not heard the recorded phone conversation, but the contract that I signed (see attached) states that "may agree to installments, in which case the installments are outlined by date and amount in the client payment authorization form" (also attached)  We had discussed installment payments but I was expecting a notice in writing to confirm the amounts and dates.  I was surprised on 9/18/17 when I received notices that I had overdrawn my account beginning on 9/12 and received $440 in overdraft fees.  I traced it back to the ACH from Oakmont on 9/12 for $2350. I called [redacted] and asked him to reverse the charge, that I had expected to be charged at month end.  He said it could take up to five days to be reversed, and I said that was acceptable.  I called again on 9/19/17 and asked [redacted] for confirmation from his bank that he had requested these charges be reversed. He told me that he had held the payment to be applied to the one that would have been due the following week (9/27).  I reiterated to [redacted] that was not my request, and he should honor it.  He again mentioned that it would take up to five days to process and, again, I explained that I was agreeable to wait but I wanted proof of the reversal.  When, by 9/21, I had not heard back from [redacted], I called again and left a message for him to call me.  I spoke to his assistant [redacted], explained the situation, asked for the $2350 plus the $440 in fees, and he said he would ask [redacted] to call me.  When Friday (9/23) arrived and I still had no word, I met with my bank manager, and she told me my only option was to enter a fraud complaint, which I did. At this point, I hired another firm to work with me on my debt settlement with the [redacted] (which is what I hired Oakmont to do)(a prime contractor owes us almost $500k from two NYS projects we worked on, making us unable to pay our employment taxes).  [redacted] called and was very aggressive, saying that I had planned all along to hire another firm and I just wanted to get my money back from him.  I assured him that I did not go to another firm until, after two tries, he still hadn't refunded my money.  He said "no wonder you're in trouble with the [redacted], you're a liar." He told me to take down my bad review with Revdex.com (extortion?), and I told him I would remove it once he refunded my $2350 and refunded my overdraft fees. He said that's not the way it works; he would only pay me if I took down my post to Revdex.com. Once he discovered that I was unable to take down the review, he threatened me by saying that he'd report me to the [redacted] with all the unethical things I've done (???).  I'm not sure what those accusations were; we didn't do anything illegal.  His email reads " You are a true scammer, I didn't want to believe you were, now I know why no one wants to do business with you.  You are just like the guy you told me about on the phone.  The mobster that tries to get everything for free..."
Sincerely
[redacted]

Revdex.com Representative,I hope this correspondence finds you doing well.  Please consider the following a response to the negative review from [redacted] for [redacted].Attached you will find the contract and payment form, both signed and approved by [redacted].  In a...

phone conversation, we set dates of payment.  As a courtesy, I oftentimes allow payment plans as I understand the financial difficulty that many of my clients are enduring.  As all of our calls are recorded through our systems, this conversation can be provided to you if necessary.  I received a phone call from [redacted] regarding one of the agreed-upon payments that had gone through.  She let me know that she needed a refund and to reschedule the date of payment as she needed to make payroll.  Despite the fact that she was aware that I needed at least two days' notice to move payments, I easily agreed to assist her in this matter as we are not here to cause hardship.  The difficulty came about when she told me that she was disputing the charge with her bank.  At this news, my hands were tied.  I could not refund the money manually as the funds were being held by the bank.  To do so would have led to her receiving a double payment.  All dispute documentation provided by banking entities tell businesses not to refund money during a dispute.  While I tried to resolve the matter with her and explain that I could not return the funds due to her action, my attempts were in vain.  I will not be arguing the dispute with the bank; the funds will be returned to her account pursuant to bank rules and regulations.  As far as I am concerned, we can part ways amicably.Should you need any further information or verification of facts, please let me know.Should you have any questions, you can reach me at [redacted].Thank you and have a wonderful day.