Oakmont Townhomes

Maintenance came to my home July 17th and snaked the line but it backed up the next day with sewageI called and left messages and have not heard back from you

Ms [redacted] has stated in her complaint that the Manager and Maintentaince Staff have responded each time she called with the issue of no AC We offered and installed a window unit while waiting for delivery of the purchased ton AC condensor that was installed on Tuesday June 27, the A-Coil that was purchased was not installed, the one in her unit was removed, cleaned, serviced and reinstalled On Monday June 26th Ms [redacted] mentioned her high electric bill due to the fan and window unit, I asked her to provide a copy of the bill to consider offering some type of compensation The bill she provided was for period 5/- 6/15/ at $for usage and a total of $that inculded previous billing I replyed to her email reguesting that she forward me the bill that would be for the period she had no working AC & our window unit runningWe have had issues of entry to Ms [redacted] Unit orignally on June 14th her dog was locked in the utility room, on Monday June 26th she changed the key code on her front door and again on today June 28thWe were only able to gain entry after she came into the leasing office complaining both days Upon completion of the AC Service & install Tuesday evening June 27, Ms [redacted] refused to let the maintenance staff leave with the unused A-Coil I had to call the police to accompany my staff to enter Ms***'s unit to recover the New A-Coil, electric plugs & the check the temperature on the thermostat that she claimed was sttil at degrees We were able to see the temperature was at the time of entry between 11:30am - 12:30pm.As of today June 29th, Ms [redacted] AC is working properly, a copy of Purchase Order and her electric bill are attached Truly, [redacted] ***Site MAnager

Complaint: ***
I am rejecting this response because:my air is not working as of 6/29/it was reading degrees that day because at that time it was degrees outside I have not changed any key code because they never had one they have a actual key to the door that seem to have worked fine until she wanted me to opt out of my lease instead of fixing my Central air which is a stated amenity per their advertising the window air conditioning unit was blowing hot air so I personally returned it to them and stated so to *** the other maintenance man said he didn't understand why it was not tested before install
Sincerely,
*** ***

Dear Revdex.com, I am writing in response to *** ***, Manager of Oakmont Townhomes. I would first like to thank you Revdex.com for your quick response, it is truly appreciated. In regards to lack of concern and respect towards me as a tenant I am very disappointed and saddened of the response that *** *** would blatantly lie concerning this matter. I am a tenant that never missed a payment and pays on time; the only thing that I asked is that when there’s a problem that needs attention that it’s done in a timely matter not be told lies or show no empathy for your tenant. *** stated that she followed through immediately to the bedbug issues but that was because, if it was an urgency it would have been done correctly the first time that it occurred. Meaning the entire apartment would have been treated and then there would have been a follwhich never happen. This last incident nothing was done until the next day after 3:00pm. Please note that I am a double amputee, which was very inconvenient for me because I could not go upstairs with the exterminator or maintenance so I have to make arrangements to have someone here if I need to leave my apartment or just check to see if things or being completed. As far as the carpet being removed it was a must because of infestation, plus I have been promised for the last three years that my carpet would be replaced. Also I did not know if I would be getting any help since no one had called about when or if the exterminator was coming considering the day was almost over. *** came to my apartment after the 1st exterminator and apologized that it was not done sooner, but she was out of the office all that week. She called me again at the end of July to let me know that I didn’t pay the $I owed for the 1st extermination and I told her that I truly forgot but that I would pay the $owed for 1st extermination with August rent, which I did. Please be advised that the $payment for the 1st exterminator was my final payment. Yes, I did call Corporate and I talked to *** about how rude *** was and that I had called for an exterminator and still no one had come. I never talked to *** or *** about me paying for an exterminator and *** has never mentioned charging me for the 2nd exterminator. *** told me she would have someone call me for sure early the next morning. I did not hear from anyone until around noon and I called ***, the receptionist said *** was out of the office all day and gave me the number to ***, which they both stated to me they weren’t from Corporate, but *** indicated in her statement that I called Corporate and talked to both individuals. I called *** office in July and told her that my apartment still had bedbugs. She called Pro Tech and the man went in the basement and said he only seen dead ones, and he didn’t even go upstairs to check at all. I had called and said my refrigerator was not cooling at the bottom. *** sent ***, the maintenance guy and all he did was write down some numbers and turned my refrigerator up which caused everything to freeze at the bottom and it ran constantly. *** sent *** again the day the exterminator came and he stood in the front door to tell me the real refrigerator man would be coming to look at my refrigerator. The real refrigerator guy came to fix it on 8/23/in which it was found that the vent was stopped up. I have never asked *** for a new refrigerator, I just wanted mines fix. *** had sent the Terminator man to check my apartment and he said upstairs was infested, that they were in the carpet and there were eggs, which led me to have to pull up carpet and get rid of my bedroom furniture. The terminator man also said whoever *** sent over to my apartment before to exterminate should have exterminated the entire house. And that they should have come back in a week to see if the problem was taken care of which has never been done. Thanks again for your time concerning this matter if you need any further information please contact me. Thank you, Margaret Stanton

As of today July 4th we have NOT received a call or complaint from Ms*** that her AC is not working properly or any other work needed in her townhome The issues from her original complaint have been resolved with the install of a new ton condenser and service of the a-coil We were able to retrieve the new a-coil with the police on June 28th. I am unsure of what Ms *** is requesting, please advise her to communicate with us in the office Truly*** ***Site Manager Oakmont Townhomes

11/17/2017- Called consumerNo answerLeft voicemailWill call back next week.12/1/2017- Called consumerNo answerLeft voicemailNo messages left by them from last time calling

Ms*** reported the issue of bed bugs in January 2017, upon my notification of her issue I contacted our pest control company Pro-Tec to schedule services immediately with the treatment completed on 1/24/ Company policy is that the tenant is responsible for 100% of the cost incurred,
but I agreed to split the cost with Ms*** at $1/of $250(invoice is attached) to be paid with her rent in February Payment from Ms*** was not made until the notice of additional late fees would be added in April She paid $in April and $in this month August.Ms*** did not complain or make us aware that she was still having issues until late June, I scheduled for Pro-Tec to come out to inspect & retreat her unit if neededThe technician did not find any activity of bed bug on that visit He did note that there were a few dead bugs found in the basement area.Ms*** called on Wednesday August 15th complaining that her unit was infested with bed bugs and that I should get someone to come treat her unit "today" I explained to Ms*** again the company policy is that she is responsible of 100% of the cost and that we already had Pro Tec scheduled for tomorrow(August 16th) and I would add her to our list to be treatedShe went on to fuss that she was not happy with that company and that I was not treating her fairly I suggested that she could call any extermination company of her choice since she would be responsible for the bill, she agreed to allow me to add her to list for service with Pro Tec Ms*** called the corporate office and spoke with Darcie & Anita who both verified the policy and confirmed with her that I had her on the schedule for the next dayI had a visit from a Terminix Rep and asked that he go to Ms***'s unit to give a bid for his company to treat her unit Ms*** again agreed to let the rep come in for inspection with the bid totaling $ Ms*** was then offered to pay 1/2, $upfront and $monthly for the services with Terminix that she did not accept.On August 16th, Ms*** called about 10am to confirm that her unit was on the list for today and to inform us that she has made arrangements to leave, but wanted to be home when the technician arrivedI confirmed again that yes she was on the list and let her know that she did not have to stay home, we would be able to let the technician in when he arrived Ms*** called every hour until 3pm when we advised her that the tech was on site and would be to her unit within minutesTreatment was completed in her unit the infestation was found on the 2nd floor in the bedrooms, but the entire unit was treated It was also reported that the carpet had been pulled up and removed in the bedroom with the nails and tack strips exposed without approval from management. Ms*** then called to complain and request a new refrigerator, The leasing agent took down information to follow up on previous work order called in about the refrigerator with a promise to call back on tomorrow Friday August 18th.A copy of the invoice from today's treatment will be available upon receipt, please note that we scheduled the service without the request of payment in advance. We take every resident work order call seriously and especially those with an issue of bed bugs to eliminate the risk of spreading to the other units in the buildings. Truly,*** ***, Property ManagerOakmont Townhomes

To Whom It may Concern:This is in response to the complaint received from present resident *** ***. Ms*** moved in on 10-25-Yes we do offer washer and dryer hook up with the resident either bringing their own or we provide with a monthly charge. I became property
manager as of 11/6/2017. Ms*** called in a work for her dryer plug not working on 11/21/and was told her plug was not compatible to our amp socket. Ms*** plug is straight connectors and our property sockets are straight and L shape. This makes it impossible for her plug to work in our socket. Unfortunately we are unable to change the dynamics of our town homes. We offered Ms*** the correct cord to have someone changed her dryer to be compatible to our sockets. In regards to the prong sockets we are required to have prongs in the kitchen and bathrooms only all other sockets can be prong only. Ms *** did a walk through when she moved in she was aware of what her town home looked like and accepted the town homes as it was. Lastly regarding the water bill the resident pay $for water and sewer total. The bills are paid in full it was a mistake on the water company and it has been resolved Ms*** has not been without water since her move in on 10/25/2017. I spoke with the owners and the property regarding the plugs and they are in agreement that the changing of the socket is not a option. The best solution is for Ms*** to either accept the cord we offered her or purchase a dryer that is compatible to our sockets. If you have any other questions please feel free to give us a call.Thank you *** ***Property Manager

Complaint: [redacted]
I am rejecting this response because:
I told them on the last day they were here the air was not working which was the 28th they have been pretending to fix my air for 11 days and removed from my house the new parts to fix my unit instead of installing it why should I have to continue to tell them it doesn't work they also read in my response it was not working 
Sincerely,
[redacted]

Ms. [redacted] has stated in her complaint that the Manager and Maintentaince Staff have responded each time she called with the issue of no AC.  We offered and installed a window unit while waiting for delivery of the purchased 2 ton AC condensor that was installed on Tuesday June 27, the A-Coil...

that was purchased was not installed, the one in her unit was removed, cleaned, serviced and reinstalled.   On Monday June 26th Ms. [redacted] mentioned her high electric bill due to the fan and window unit, I asked her to provide a copy of the bill to consider offering some type of compensation.  The bill she provided was for period 5/16 - 6/15/17  at $77 for usage and a total of $214 that inculded previous billing.  I replyed to her email reguesting that she forward me the bill that would be for the period she had no working AC & our window unit running. We have had issues of entry to Ms. [redacted] Unit orignally on June 14th her dog was locked in the utility room, on Monday June 26th she changed the key code on her front door and again on today June 28th. We were only able to gain entry after she came into the leasing office complaining both days.   Upon completion of the AC Service & install Tuesday evening June 27, Ms. [redacted] refused to let the maintenance staff leave with the unused A-Coil.  I had to call the police to accompany my staff to enter Ms. [redacted]'s unit to recover the New A-Coil, electric plugs & the check the temperature on the thermostat that she claimed was sttil at 90 degrees.   We were able to see the temperature was 71 at the time of entry between 11:30am - 12:30pm.As of today June 29th, Ms. [redacted] AC is working properly, a copy of Purchase Order and her electric bill are attached.  Truly,[redacted]Site MAnager

Maintenance came to my home July 17th and snaked the line but it backed up the next day with sewage. I called and left messages and have not heard back from you.

Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: [redacted] Office Manag
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@baumannproperty.com
The week of April 10, 2015, [redacted] (Site Manager) received a call from someone claiming to be Ms. [redacted] about...

the deposit refund from [redacted] Dr. [redacted] informed her that she would not be receiving a refund. That there was a balance due to the property of $200 for damages and trash left behind. Ms. [redacted] got loud started cursing, which caused Ms. [redacted] to end the call. A few minutes later a much calmer Ms. [redacted] called again. Ms. [redacted] & Ms. [redacted] discussed the facts of the move out. Ms. [redacted] reminded Ms. [redacted] that when she dropped the keys in the overnight box, Ms. [redacted] walked the unit and in addition [redacted] went above and beyond and offered for Ms. [redacted] to come back to get the keys and clean and dispose of all the items left behind over the weekend of February 7th - 8th.
The second walk through of [redacted] was on Monday, February 9th which at that time pictures were taken.
Finally, Ms. [redacted] was not "tricked" into partially cleaning her unit at move-out. It is a requirement in our lease which she signed. It is outlined in paragraph 18-B.