I cancelled my policy due to the multiple billing issues I was having with the Oakins (Safeco) insurance company in La Pine, Oregon I went in and paid my policy online at Safeco.com, then emailed the person I was given from a now deceased friend of the family who had previously been my agent The person is Steve J [redacted] He confirmed my payment was received, as I was not clear from the website it had been processed After this confirmation, I was charged a LATE FEE I asked Steve to have this removed and he stated it was through Safeco I cancelled my policy after multiple emails back and forth with no resolutionThe fee was for $ I have NOW received in the mail a bill for $"premium still owed" and an additional $in late fees The $should actually be a $credit for the balance of the policy I cancelled I do NOT owe Safeco this money and I would like this fee and balance credited appropriately I do not want the $credit I want a $balance,
I will look into the matter. I am not familiar with the caseSo I have to go back to Safeco and Steve J*** to get it taken care of. Thank you Tammy L***
The customer did not pay her premiums on time to the insurance company SafecoSafeco does charge a late fee of $per
billingThere were two late fees assessedAfter all was said and done the customer still owed Safeco $along with a $late feeI had a couple of choices, I could try to explain to this customer why she owed the money or just pay it for her out of my pocketIt was apparent this customer felt she did not owe the moneyWhy fight with her just pay it and move onSo I didBancorp Insurance prides itself on our customer service and paying a $bill on her behalf seemed like the best solution for allThank youTammy L***Bancorp Insurance
Revdex.com:Why would a business ever WANT to "fight" with a customer? The response itself is ridiculous but the issue I complained about is now resolvedI would like a final bill with proof of a zero balance, as in my experience with this business, written confirmation via email is not enough.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, with the caveat of proof from Safeco, as Oakins has not been reliable.
Sincerely,
*** ***
I cancelled my policy due to the multiple billing issues I was having with the Oakins (Safeco) insurance company in La Pine, Oregon I went in and paid my policy online at Safeco.com, then emailed the person I was given from a now deceased friend of the family who had previously been my agent The person is Steve J*** He confirmed my payment was received, as I was not clear from the website it had been processed
After this confirmation, I was charged a LATE FEE I asked Steve to have this removed and he stated it was through Safeco I cancelled my policy after multiple emails back and forth with no resolutionThe fee was for $
I have NOW received in the mail a bill for $"premium still owed" and an additional $in late fees The $should actually be a $credit for the balance of the policy I cancelled I do NOT owe Safeco this money and I would like this fee and balance credited appropriately
I do not want the $credit I want a $balance,
I cancelled my policy due to the multiple billing issues I was having with the Oakins (Safeco) insurance company in La Pine, Oregon I went in and paid my policy online at Safeco.com, then emailed the person I was given from a now deceased friend of the family who had previously been my agent The person is Steve J [redacted] He confirmed my payment was received, as I was not clear from the website it had been processed After this confirmation, I was charged a LATE FEE I asked Steve to have this removed and he stated it was through Safeco I cancelled my policy after multiple emails back and forth with no resolutionThe fee was for $ I have NOW received in the mail a bill for $"premium still owed" and an additional $in late fees The $should actually be a $credit for the balance of the policy I cancelled I do NOT owe Safeco this money and I would like this fee and balance credited appropriately I do not want the $credit I want a $balance,
I will look into the matter. I am not familiar with the caseSo I have to go back to Safeco and Steve J*** to get it taken care of. Thank you Tammy L***
The customer did not pay her premiums on time to the insurance company SafecoSafeco does charge a late fee of $per
billingThere were two late fees assessedAfter all was said and done the customer still owed Safeco $along with a $late feeI had a couple of choices, I could try to explain to this customer why she owed the money or just pay it for her out of my pocketIt was apparent this customer felt she did not owe the moneyWhy fight with her just pay it and move onSo I didBancorp Insurance prides itself on our customer service and paying a $bill on her behalf seemed like the best solution for allThank youTammy L***Bancorp Insurance
Revdex.com:Why would a business ever WANT to "fight" with a customer? The response itself is ridiculous but the issue I complained about is now resolvedI would like a final bill with proof of a zero balance, as in my experience with this business, written confirmation via email is not enough.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, with the caveat of proof from Safeco, as Oakins has not been reliable.
Sincerely,
*** ***
I cancelled my policy due to the multiple billing issues I was having with the Oakins (Safeco) insurance company in La Pine, Oregon I went in and paid my policy online at Safeco.com, then emailed the person I was given from a now deceased friend of the family who had previously been my agent The person is Steve J*** He confirmed my payment was received, as I was not clear from the website it had been processed
After this confirmation, I was charged a LATE FEE I asked Steve to have this removed and he stated it was through Safeco I cancelled my policy after multiple emails back and forth with no resolutionThe fee was for $
I have NOW received in the mail a bill for $"premium still owed" and an additional $in late fees The $should actually be a $credit for the balance of the policy I cancelled I do NOT owe Safeco this money and I would like this fee and balance credited appropriately
I do not want the $credit I want a $balance,