We visited the store on and my daughter selected a Penelope Pup, which I purchasedThe next day she realized there was a large hole in its hind leg at the seamI sent an email to the company using the address on my receipt ( [redacted] ) asking about how to replace it, as we were on our way home to MAOn Monday 12/ [redacted] I called the phone number on the receipt (###-###-####) twice and was told they only handle online orders and would pass my information on to the store and I would receive a response within daysI searched online and could not find additional contact information for the storeThe receipt did not state that any store issues had to be handled within the storeI called the number again on 12/**, 12/ [redacted] and again on 12/**I was finally able to reach a manager on 12/ [redacted] and he told me he personally reached out to the store about a replacement and they would contact me with tracking information soonThere has been no contactI called again today, 12/**, a
We visited the store on and my daughter selected a Penelope Pup, which I purchasedThe next day she realized there was a large hole in its hind leg at the seamI sent an email to the company using the address on my receipt ( [redacted] ) asking about how to replace it, as we were on our way home to MAOn Monday 12/ [redacted] I called the phone number on the receipt (###-###-####) twice and was told they only handle online orders and would pass my information on to the store and I would receive a response within daysI searched online and could not find additional contact information for the storeThe receipt did not state that any store issues had to be handled within the storeI called the number again on 12/**, 12/ [redacted] and again on 12/**I was finally able to reach a manager on 12/ [redacted] and he told me he personally reached out to the store about a replacement and they would contact me with tracking information soonThere has been no contactI called again today, 12/**, a