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Oakwood Architectural, Inc

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Oakwood Architectural, Inc Reviews (6)

Once we received the complaint #*** we immediately conducted an interoffice investigation into Ms*** AccountHer account was placed in office on 09/and a verbal contact was made on 09/At that time she informed us that she was with a debt consolidation companyWe have not
received any notification from the debt consolidation company so that we can validate the debt and if Ms*** would contact the office with the additional information needed to liquidated her accountWe extend our deepest apology for the unprofessional manor that Ms*** may have received .Respectfully submitted*** ***MWS Financial Services This is an attempt to collect a debt and any information obtained will be used for that purpose only

Upon receiving this complaint, we investigate into the allegations that was levied upon MWS Financial Services LLCThe customer receive an installment loan for $on 12/29/She made two payments in January, no payments in February and her account was submitted to us on March 22, 2017.Our
first attempt to contact the customer was a voice mail at the place of employment on or about 3pm and the customer returned the call in about eight minutes later to advise us of her intentions about this loan.Per the customer's request and the dispute of the balance we have discontinued collection activities and we at MWS have not submitted any derogatory information to any of the credit reporting agenciesWe strive to provide excellent customer service and please feel free to contact us. Sharon ***MWS Financial Service LLC281-617-ext 201Associate Member

We at MWS Financial Services acknowledge Mr [redacted]s complaint...

concerning the telephone tactics and any violations of the [redacted], the [redacted] and the [redacted] [redacted] CHAPTER 17 of our employee.When Mr [redacted] called this office on or about August 19, 2016 he was informed of his Installment Loan granted to him on 03/14/2016 which he had made five bi-monthly payments until 05/20/2016 when he revoked the automatic payments from his bank. We informed him that his balance was $661.51 and he had not paid since June. We also offered a settlement of $500 with one of our payments options. On the 20th of August a settlement in full letter was sent however when his payment option was submitted on 08/26/2016 funds was not available and all contact numbers were disconnected with the exception of his place of employment which we contacted and was transferred to the clerk desk and a message was left.We would like to extend our deepest apology for the unfair treatment that he feels that he received. It is our duty to let you know that we take complaints very seriously and we assure you that this problem has been rectified and that this type of behavior is not allowed nor is it condoned; therefore we will take the necessary steps to close and return to our client and that his credit report or his credit ratings are not tampered. We appreciate the opportunity to be able to solve this matter inner office and once again we do apologize.

We were not aware of anny unfair treatment that Ms. [redacted] had received from our account specialist nor do we condone such action. MWS take all complaints very seriously and out of abundance of caution we will have our account specialist to review telephone collections techniques, have silent monitoring of telephone calls to help assurance that our account specialist is in compliance with all applicable state and federal laws. Again we at MWS take our responsibilities under the FDCPA very seriously and will cease  all communications with Ms [redacted] and exent forgivience of debt and close the account. Regards,Sharon [redacted]MWS Financial ServicesAccount Manager

We focus on maximum results in complying with customer service very seriously and was not aware of any unfair treatment that Mr. [redacted] has expressed in his complaint therefore we extend our deepest concern for his request in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

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Address: 2000 S Dairy Ashford Rd Ste 495, Holt, Michigan, United States, 48842

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www.mwsfinancialservices.com

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