Oakwood Mobile Homes Inc

In regards to Mrs. [redacted] complaint #[redacted], we have finished the job that we were hired for at the time.  Sav On Home Improvement was hired just for mold and water damages, this is what we got paid for, not to repair or put back the house. This has been verified by the ROC. Mrs....

[redacted] is confusing us with the other people who hired us to complete the mold and water damage.  We were hired by her plumber and the A/C representative. In order to prove Mrs. [redacted] and anyone else that might read this complaint that she's confusing us with the other contractors and that we are the type of company that you want at your house, we are willing to go back to Mrs. [redacted] to put house together and no charge.Sincerely,Ivan M[redacted]Sav On Home Improvement

The tests he performed were not up to industry standards and cannot be used as evidence.  I did not get what I paid for and he did not honor the price he quoted.

To whom it may concern,Our response to this complaint is that we have done nothing wrong. We sent a certified technician with over 8 years of experience in the business. This customer is just upset because the results did not fall in her way. As far as pricing, we think we are below the industry,...

especially with it being Easter weekend. Also, the owner of the property being quoted a lower price does not make sense because we would not quote a lower price than what we are currently doing. As far as forms being turned into a lab, sometimes the forms do not get filled out until later. If the test was taken in the morning, we took it to the lab as quick as we could. I would like to apologize for maybe having too many projects going at one time and it taking a little longer, but that is the best we could do. I would like to stress the point that I would go out of my way to make my customers happy even on the weekends and holidays.

Customer was originally quoted $595, but asked for a discount because she was paying cash. Customer ended up paying $550. Everything was done properly and the third party laboratory approved all samples taken from this home, including the outside sample. If customer wants to go to court over this we are prepared to go to court.