Oakwood Nissan

Complaint[redacted]I went into Nissan June 27,2015 to test drive 2015 [redacted].Salesperson printed off "payment details" of 2015 [redacted] SV model as this was the model I was wanting after discussing what was included in this model compared to the lesser and greater models. we negotiated the price over the phone, came to agreement, so I went there to sign papers for what I thought was SV model. On June 29th, I went to pick up my new vehicle. it had a scratch on it that the sales person tried to use a paintpen on, and I asked for it to be fixed properly.they said they would make arrangements and call me back, but have not yet. I got home, and realized there were some things missing that I had wanted, such as heated seats and cargo cover. I called the sales manager the next day, as they were already closed for the day when I realized this, to let him know, thinking it was just a mistake. he said that the S model does not come with those things, among many other things. I explained that I thought I was getting the SV model as discussed and negotiated on the phone with the salesperson. He said no, we told you for your price we had to go with the S model, and I said that that is not what I agreed to! The sales manager decided to give me a cargo cover but said I would have to pay 350 dollars extra for the heated seats as they are not included in the S model. I said that I didn't want an S model, I was wanting the SV model as discussed with the salesperson. I paid for an SV model but only got an S model. [redacted] my total payment is 33 266.00. I financed this vehicle through Nissan. I wish to have the SV version of my vehicle for the same price as that is what I negotiated with them before finalizing the deal.I feel like they tricked me into a lesser model while paying for a model one step up. I either want the SV model or to cancel this contract with them. I have only had the vehicle for 2.5 days.Desired SettlementI want them to deliver to me, a 2015 [redacted] model SV as discussed in price negotiation with [redacted] on June 27, 2015. so that it includes what features I explained to him I wanted in a car, or for them to cancel the deal altogether. Business Response [redacted]I received a call from Ms. [redacted] on Wednesday July 1st. She was invited in to discuss her situation. Upon a short discussion we came to a mutual agreement. Ms. [redacted] thanked us and we shall appreciate her further patronage. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was without a vehicle, and wanted a [redacted] SV. The only way to get the [redacted] SV (after the original deal was cancelled), was to pay an additional $3500.00 which I agreed to out of desperation for the vehicle I wanted (and needed). I could no longer afford to pay for a rental car, so I agreed to pay the extra $3500.00 to finally get a vehicle after have totalled mine off on June 11. The fact still remains that the sales person clearly negotiated a price for the SV model, but then they delivered me an S model (which is a lesser model). I ended up having to pay an additional $3500.00 for the model that I wanted which is the model that I clearly initially negotiated for, for the originally negotiated price. I showed the paper that the salesperson printed out for me to the General Manager of the store that clearly showed we were negotiating an SV, and he still did not agree to the fact that the salesperson (and the sales manager) did in fact negotiate an SV model with me, for the originally negotiated price,and then purposefully delivered a lesser model (the S model), knowing it was the lesser model. Bottom line is, the salesperson negotiated a price for an SV, and delivered an S. Out of desperation for the exact vehicle I wanted (and needed, since I had no vehicle as mine was an [redacted] total loss), I agreed to pay the extra 3500.00, which I should not have had to since it was the model I negotiated in the first place.I would not have agreed to an S model at any time, for any price, as it was never what I wanted. I deserve to have the SV model at the originally negotiated price, as that is what was originally agreed upon, but then not delivered by the salesperson and sales manager.Final Business Response Two days after her purchase and delivery, I met with [redacted]. She was given the opportunity to return the vehicle she purchased for a full refund or pay to upgrade to purchase a model with more options. She subsequently elected to purchase a the upgraded model and has since taken delivery of the vehicle and paid for it. We consider Ms. [redacted]'s acceptance of the offer closure of this matter.

Nissan put in breaks in my car that squeal. They replaced them and still they made the same noise. I brought my car in less than a year ago and Nissan put in "new" breaks. The same day the breaks started to squill - the sound was like breaks rubbing against metal - very loud - very obvious. I brought the car back to Nissan who told me that they could not hear anything but the changed the breaks just to be sure. The same day the breaks made the exact same noise. I contacted Nissan employee [redacted] through phone and email notifying her of this and she stated that there was nothing wrong with the breaks. [redacted] I lived with the loud breaks for a year now. Two days ago I took my car in for service and Nissan tells me that there is something wrong with my breaks and that they squill. They told me they can service them ($250) and that may or may not fix the problem. Still no explanation as to why they make that noise. I explained that this was the initial problem when they were first put in. He also told me that my total cost for service was roughly $2600 plus taxes. I advised him not to do any of the other work but to ask his manager ([redacted]) what Nissan will do about the breaks that they put in that have the same problem that I have been trying to explain for a year now. [redacted] I called back Nissan and explained again that I did not want to spend $300 into this vehicle and that I wanted to come down and purchase a new [redacted]. However, the breaks needed to be fixed and I felt that Nissan should be held responsible to figuring out why they make this noise. I was advised that the manager [redacted] would not only service the breaks ($250) at my cost. I explained that this was not fair as I have had this issue since install and it was never fixed. I was told that even though I was wanting to purchase a new [redacted] from Nissan today that the manager would not consider fixing a problem that Nissan itself created. [redacted] Desired SettlementFix the breaks that were installed. Business Response We have responded to the customers complaint and have contacted her. The customer was going to call me back to set up an appointment to further inspect the vehicle (the phone call was made on November 14th ), however we have yet to hear back. [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I received a call from [redacted] (manager)about 2 weeks ago. She stated that the breaks that were put on my car were squealing because Nissan makes them stronger so that they last longer (this being the cause of the squealing). I explained to her that the noise is similar to breaks grinding on metal and therefore quite loud and if I was given the option of different breaks or at least notified that the breaks will make such noise then I would have bought different ones. She stated that she can offer me an hour of service to see if in fact the breaks that were installed were the "stronger" "louder" ones and if so, she cannot do anything for me. If they are not, then she can service them, but that's about it. I asked her why this option was not available before and she had no answer. [redacted]. [redacted]. Nicole also stated that because my breaks were put in a year and I cannot prove that I had issues with them, this is only what she can offer me. I explained to her that I had the breaks replaced the day after they were installed due to the noise and was told after the second installation that there was no noise (even though they were squealing as the first time they installed them). [redacted]Final Business Response Response:We are still waiting to hear back from the customer so that we can book her in to have the vehicle inspected. We will diagnose the cause of the brake noise free of charge.[redacted]

Complaint2 1/2 months since problem diagnosed on 2015 infiniti 15,000 kilometres, no appointment to repairI have waited 2 1/2 months for the dealer to book appointment to repair the problem with the cruise control, Desired Settlement[redacted] Business Response [redacted] is aware of the issue that Mr. [redacted] is experiencing with his [redacted] We have performed the recommended diagnostic tests and we have consulted with [redacted] technical support in an effort to prevent the Intelligent Cruise from malfunctioning in the future. We will continue to communicate with [redacted] and advise Mr. [redacted] as soon as we have additional information available. Given that this vehicle is currently covered under the manufacturer's warranty and the issue we are dealing with is not the result of an improper repair, [redacted] cannot perform any additional diagnostic or repair procedures without direction from [redacted] In the meantime, Mr. [redacted] is welcome to contact [redacted] Customer Support to express his concerns. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted] There is no additional information sighting that either there are large number of vehicles affected by the failure of these units, or that this singular reported failure, and the replacement parts are on order.What's clear is that after repeated meetings and emails with Oakwood Nissan/Infiniti Service Management and making numerous references to [redacted] being made aware of the Issue, no appointment to further diagnose or repair has been offered. [redacted]My position is quite clear there is a faulty component that by their own statements is covered by warranty please schedule an appointment to either repair or replace this part or parts honour the warranty, don't just refer to its' existence.[redacted]Please provide me a time stating that the faulty components will be repaired or replaced ASAP. [redacted]Final Business Response We understand and share Mr. [redacted]'s frustration over the inconsistent operation of the intelligent cruise control function in his [redacted] and our inability to repair it to his satisfaction. If the problem was due to a faulty component it would have been diagnosed and repaired shortly after his first visit to our service department. Our testing of this vehicle and others has indicated that the problem is not with the equipment but with how it reacts to certain driving conditions. We have found that the system works as it should when driving in normal traffic. However, when driving for an extended period of time on stretches of road where there are no other vehicles or objects on the roadside such as signs or guardrails for the system to detect, the system shuts down. Our research and discussions with the service departments of other luxury car manufacturers has found that this issue is not unique to [redacted] In certain driving conditions, radar based intelligent cruise control systems will mistakenly detect an error and shut down. We have provided this information to [redacted] technical support and we are waiting for them to provide a solution. As of this date, we confirmed that they are working on a solution to improve the performance of this system but they are unable to provide us with a date when the solution will be available to us. We will contact Mr. [redacted] as soon a we have any additional information. In the meantime we encourage Mr. [redacted] to contact [redacted] customer service to directly state his dissatisfaction with this situation. If Mr. [redacted] would like to meet in person to discuss this further I would be pleased to accommodate him any time.