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Oakwood Painting & Decorating

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Oakwood Painting & Decorating Reviews (5)

I'm writing to update my complaint today There are two separate issues to addressHudepohl sent Doug M [redacted] to my home unannounced He showed up with an unknown male--Hudepohl claims they don't know who this other person was Doug M [redacted] has a criminal record which is attached Hudepohl makes the following claim on its website: "Background checks on all employees and subcontractors."Coincidentally, everything I owned with a diamond in it disappeared from my bedroom following Doug M***'s unsupervised visit into my home October 8th My daughter, age 16, was the only person home when he came in and went into my bedroom Doug M [redacted] is currently denying that he entered my home This is per Detective [redacted] of the Hamilton County Sheriff's department My daughter states differently and I spoke to Doug M [redacted] that day on my daughter's phone line and advised him to leave immediatelyHudepohl has finally been removed from the job by myself and my insurance company They have been advised to pay for damage they caused to my home both to the interior and the roof The amount was determined by an independent adjustor and an (uninvolved) contractor's estimate As of yet, they have not issued this check My request is that Hudepohl also pay the $deductible due to their negligence and due to the enormous amount of my time this has absorbed, and because they sent a convicted felon with a theft background to my home Hudepohl has already declined to my insurance company As with everything else Hudepohl--this is unacceptable.I would appreciate a response from the Revdex.com this week even though Hudepohl will not be cooperative with your process and will provide excuses and delayed responses, if any at all

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I would like to know if the Revdex.com is going to take any action on this. It seems thus far the Revdex.com is acting as a go-between forwarding emails to each party. Hudepohl isn't going to admit to wrongdoing. They haven't acknowledged that their site states they background check all employees and subs, yet they sent a felon with a theft background to my home with no appointment. Receiving their explanations and excuses isn't helpful to me at this point. Please let me know if there is anything else you will be doing and if their Revdex.com status is going to change.Regards,*** ***

To Whom it May Concern:Below is the statement from our project manager as to the events that have incurred with this job. If you have any further question please do not hesitate to reach out to us. We appreciate your time on this matter. Thanks.Eric M[redacted] - ControllerHudepohl...

Restoration
###-###-#### office
###-###-#### fax
2430 E. Sharon Rd
Sharonville, OH. 45241
"I first Contacted Mrs [redacted] on Aug 14, to schedule an appointment for
me to  inspect the damaged  skylight which we scheduled for Aug 17th @
5:30pm after inspecting skylight and getting measurements I then called
our supplier and ordered the [redacted] Vented Skylight which was special
ordered product due to the certain size it was not a stock item.
the skylight was delivered to the suppliers warehouse on Sept 23, after
being notified of delivery I then called Mrs [redacted] told her the
skylight was delivered and could install next day on Sept 24, Mrs [redacted]
asked if someone would have to be home for the install because with
herself and her husbands work schedule's they would not be available to
be home untill late evenings I advised her that it was not necessary
unless she wanted to be then we could schedule install when she would be
available Mrs [redacted] stated she didnt want to wait any longer and to go
ahead and install on Sept 24
On Sept 24 the skylight was installed I was contacted by installer
stating that there was areas on the roof that someone had circled using
chalk
On Sept 29th at 5:46 pm Mrs [redacted] called informing us  that the
skylight was leaking I immediately called installer he went there to
tarp the roof untill further inspection could take place since it was
raining and getting dark .
On Oct 2nd  I got in contact with Mrs [redacted] and told her that I had
talked to our Roofer and that he was going to come out on Oct 3rd to
check out the skylight and see it he could explain why it was leaking . 
On Oct 3rd Mrs [redacted] told me that the Roofer was a no show I
apologized for the incoveinence and that id been really sick and that if
I was able I would try and make it out the next day which was sunday
but being sick that if I couldnt make it out that I would make sure that
someone was out there at the beginning of the week to address the
situation
On Oct 6 I sent a technichian out , tech told me everything looked good ,
I told the technichian to go ahead and re-flash just to be on the safe
side.
On Oct 7 we advised Mrs [redacted] of replacing the flashing and that we
would be sending a tech out on Oct 8th to spray water on the skylight to
make sure that it did not leak because it was supposed to rain the
night of the 8th Mrs [redacted] said that would be fine
On Oct 8th our tech  Doug arrived at Mrs [redacted]s advised the Daughter
who he was and that he had to get on the roof and spray down the
skylight with water hose to see if skylight was still leaking and if she
would let him know if she see's any leaks from the inside .  Tech
sprayed down skylight for 20 min and the daughter looked up through
skylight with "Thumbs up" no leaks tech got down off roof walked to door
and Mrs [redacted]s daughter was at the door on the phone and told our tech
doug that her mom wanted to talk to him and from there Mrs [redacted] told
him to get off her property Doug appologized  and left the property
on Oct 9th our tech Chris called Mrs [redacted] and stated he could come out
and fix any damage the leak may have caused to the interior and she
said that would be fine that her husband [redacted] would be home and gave
chris [redacted] number and said for him to call ahead , which chris did
uponing arriving at the home chris got back on the roof and again hosed
down the skylight to once again make sure before he started interior
repairs while [redacted] the husband was in the room looking up for leaks [redacted]
told chris to spray the water directly on the glass as if it were
raining which chris did and [redacted] stated that it was leaking from the seal
where the skylight opens and closes leaving to believe that it is a
manufacturer defect . when chris called me with this information I
called the supplier and manufacturer they said they would call me back
to set up an appt for a rep from the manufacture to inspect skylight as
well
Chris passed on the information to [redacted] "Husband" and he said that was
fine just call with a date and time on when the rep would be out Chris
Tarped the roof once again untill rep could get out there to stop any
further damage to interior drywall"

Thomas Hudepohl Construction Co has worked with the insurance company to handle the situation. We have sent a check to release us from the job and have another contractor come and finish the work. We are still working under the premises that the skylight is defective from the manufacture and will be getting it back when the new contractor removes it to have it inspected. As for the issues of the missing items from the home, our sub contractors have been working in compliance with the detective assigned to the case. If you have any further question please feel free to reach out to us. While we had wished this would have been handle differently this has been a challenging engagement from an early point in the job.Eric M[redacted] - ControllerHudepohl Restoration

I'm writing to update my complaint today.  There are two separate issues to address.1. Hudepohl sent Doug M[redacted] to my home unannounced.  He showed up with an unknown male--Hudepohl claims they don't know who this other person was.  Doug M[redacted] has a criminal record which is attached.    Hudepohl makes the following claim on its website: "Background checks on all employees and subcontractors."Coincidentally, everything I owned with a diamond in it disappeared from my bedroom following Doug M[redacted]'s unsupervised visit into my home October 8th.  My daughter, age 16, was the only person home when he came in and went into my bedroom.  Doug M[redacted] is currently denying that he entered my home.  This is per Detective [redacted] of the Hamilton County Sheriff's department.  My daughter states differently and I spoke to Doug M[redacted] that day on my daughter's phone line and advised him to leave immediately.2. Hudepohl has finally been removed from the job by myself and my insurance company.  They have been advised to pay for damage they caused to my home both to the interior and the roof.  The amount was determined by an independent adjustor and an (uninvolved) contractor's estimate.  As of yet, they have not issued this check.  My request is that Hudepohl also pay the $1000 deductible due to their negligence and due to the enormous amount of my time this has absorbed, and because they sent a convicted felon with a theft background to my home.  Hudepohl has already declined to my insurance company.  As with everything else Hudepohl--this is unacceptable.I would appreciate a response from the Revdex.com this week even though Hudepohl will not be cooperative with your process and will provide excuses and delayed responses, if any at all.

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Address: 5127 Bayfield Cres, Burlington, Ontario, Canada, L7L 3J5

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